Expansion Countries Customer Experience Process

il y a 7 jours

Luxembourg Amazon EU Sarl Temps plein

Bachelors degree
- Relevant experience in Transportation or Supply Chain, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience.
- Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success
- Advanced knowledge of Excel and demonstrated experience querying relational databases using SQL (or other query language), along with experience using large complex data sets to design models and scenarios.

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. At Amazon, delivering great experiences for our customers is top priority and to this end, our team strives to make our processes robust enough to meet the high bar on customer experience both on quality and speed of delivery.

In transportation performance management, we improve customer experience through continuously optimizing the complex movements of goods to customers throughout Europe. In the Performance Management team, you will be responsible for the performance of our Middle Mile transportation network. You will drive EU wide large-scale programs / products that deliver a positive impact on our customers.
- Have a passion to optimize and solve for the Customer experience.
- Identify and analyze data to isolate issues, develop solutions, prioritize opportunities and drive network improvements
- Have a passion for continuously improving customer (internal and external) experience
- Have experience influencing and earning the trust of stakeholders and moving business teams to take action
- Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment.
- Ensure mechanisms are implemented to track progress.
- Remain flexible to changing priorities, open to new ideas

Key job responsibilities

**Key Responsibilities include**:

- Analyze and assess the overall performance of the middle mile, including delivery information accuracy and speed.
- Drive network improvements for ATS, assessing the impact on the existing set up and defining the trade-off between customer experience and cost.
- Be hands-on in driving the delivery of critical business initiatives.
- Manage all aspects of the project planning, requirements definition, risk management, communication, and implementation plan.
- Manage communication to senior stakeholders.
- Interact with Amazon’s operational and technical senior management teams to ensure global alignment.
- Collaborate with the development teams, be responsible for making project decisions, achieving tactical goals while retaining a strategic focus.
- Write and review strategic documents that will focus on key product development from design to release.

Luxembourg, LUX
- Master’s level degree or higher preferred
- Proficiency in Python or any programming language
- Track record of improving the end to value chain and experience designing advanced Supply Chain processes and implementing world class Supply Chain/Logistics tools
- Experience with performance metrics, process improvement and Lean techniques

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