Business Analyst

Luxembourg Digital & IT Luxembourg Hybrid

TMC Luxembourg is looking for three Business Analyst (Customer Experience) to work together by joining the Reporting and Data Management Team of its client.
- About The Member Company
- We are a global high-tech consultancy company with a team of entrepreneurial engineers, scientists, and digital experts from around the world. Together we form a fast-growing and proud community. We offer consultancy services to high-profile clients globally in diverse service areas, such as:

- Technology & Engineering
- Energy & Renewables
- Life sciences & Pharma
- Digital & IT

**About this vacancy**:
The responsibilities of the first role will be:

- Contribute to the delivery of Finance and Liquidity reports through data analysis, process analysis, specifications clarification, documentation for development use, and testing.
- Perform business analyses related to the topic.
- Participate in functional testing activities.

The responsibilities of the second role will be:

- Assist the FRR service in conducting self-assessments of local and group liquidity regulatory reports.
- Help the FRR team define and qualify their business requirements.
- Contribute to the enhancement of liquidity regulatory reports by performing data quality assessments, process analysis, specifications clarification, documentation for development use, and testing as a member of the delivery team.
- Conduct business analyses focused on regulatory customer classification, the new definition of operational relationships, and issues identified during the self-assessment, while also participating in functional testing, particularly for regulatory customer classification.

The responsibilities of the third role will be:

- Contribute to the delivery of Lending and Credit Risk reports through data analysis, process analysis, specifications clarification, documentation for development use, and testing.
- Perform business analyses related to the topic.
- Participate in functional testing activities.

**What we expect from you**:
Additionally, in these three roles, your main mission will be:

- Attend the scrum meetings (stand up, refinement, review and retrospectives).
- Maximize customer and business value while updating processes.
- Monitor customer satisfaction, availability costs revenue and process quality.
- Make sure all suggestions for improvements are backed up by data.
- Understand all your products and customers' experience to ensure updates.
- Suggest & develop new standards & processes to help improve products and monitoring.
- Develop & update current distribution practices that set market standards.
- Develop and implement the customer journey strategy, engage with stakeholders, and establish product/service, process, and channel policies that align with external regulations, as well as risk and compliance standards.

**Requirements**:

- Bachelor's or master's degree with at least 3 years of relevant experience.
- Knowledge of the banking sector is essential.
- Proficiency in SQL and data analysis.
- Familiarity with Finance Regulatory and Liquidity Reporting for the first and second role.
- Familiarity with Credit Risk for the third role.
- Strong analytical and judgment skills to identify, connect, and validate key information.
- Ability to manage a wide range of stakeholders with diverse priorities.
- A proactive and curious mindset.
- Commit to continuous learning and improvement.
- In-depth knowledge of customer business and banking processes, enabling you to make data-driven decisions that enhance performance.
- Experience working within an Agile framework, focusing on collaboration and team development.
- French and English are mandatory (written and spoken).

**What you can expect from us**:
The 5 basic principles of **employeneurship**
- A long-term working relationship
- Enjoy the security of a long-term contract and a stable source of income while getting the opportunity to work at diverse projects.
- Individual profit sharing
- Full transparency. That’s it. For each of your projects, you know your hourly rate, your costs, and your individual performance-based profit sharing, all in order to stimulate your inner entrepreneur.
- Business cells
- Our employeneurs are grouped in business cells based on their technical expertise. They are small, focused and function as high-grade knowledge networks. And as buzzing communities of close colleagues.
- YOUniversity
- Every employeneur drives their own career. Together, we make a plan for personal and professional growth. Receive personal coaching and an extensive training budget to keep developing yourself and deliver outperformance at our clients.
- The Entrepreneurial Lab
- Work on your technical dreams in our lab. Collaborate with others in multidisciplinary teams to unlock out-of-the-box thinking and innovative ideas as well as entrepreneurial skills.