Stage - Project Manager Assistant Digital Factory

STAGE - PROJECT MANAGER ASSISTANT DIGITAL FACTORY MANAGEMENT (H/F) (NUMÉRO DE L'EMPLOI : BGL002827)

**BNP Paribas Wealth Management** represents the BNP Paribas group's private banking business.

With more than a century of private banking experience and present in more than 30 countries, BNP Paribas Wealth Management offers wealthy clients global support on all their wealth issues.

At BGL BNP Paribas Luxembourg, the Wealth Management teams develop wealth and financial management solutions that meet the expectations and needs of an international clientele.

We also focus on developing our offering’s services and products taking part of the digital transformation plan led by our BNP Paribas group proposing performing digital tools to our clients.

Within our Digital Factory team, you will be part of a small team of passionate people, who are committed to driving and shaping the digital transformation of BNP Paribas Wealth Management in Luxembourg.

In this context, you will participate in the implementation of our digitalization strategy by collaborating with various "business" actors, while contributing to managing complex projects following an Agile methodology.

We are looking for:
**Trainee: PROJECT MANAGER ASSISTANT**

**DIGITAL FACTORY **WEALTH MANAGEMENT**

**Your missions**

Your main mission will be to contribute to leading the transformation project impacting the digital support. In this context, you will be asked to:

- Participate in developing high value-added digital solutions with the various "business" players, which contribute to improving the company's efficiency and the digital experience of our customers in relation to our current ongoing projects, especially focused on: authentication and payments
- Contribute to deploying these solutions and supporting the change with clients and employees (sales, marketing, communication teams, etc.)

In parallel, you will also be involved in other projects managed by the team:

- Participate in some specific tasks of the Digital Factory such as testing new IT functionalities / writing /reviewing specific user guides on our web and apps (IOS and Android) in relation with the ongoing projects:

- Identify the corrective actions to be implemented
- and propose specific improvements
- Handle the digital support activity, according to the current applicable rules, in particular:

- Answering questions from clients/private bankers about the usage of digital tools
- Identifying the root causes of clients/private bankers calls and make proposals for improvements to be implemented

**Your working environment**
- **BGL BNP PARIBAS**

For this mission, you will join BNP Paribas Wealth Management in Luxembourg.

For 150 years, BNP Paribas Wealth Management has been committed to protecting our client’s wealth, developing it, and passing it on. We deliver a tailor-made experience, with outstanding attention to detail along with precise, local knowledge backed by the global know-how of a worldwide banking group. Our goal is to create a new wealth management experience fit for a world where digital interactions have come to enhance human ones.

Our world has changed and continues to change, notably in the way we inform ourselves, consume,... and work too Today, what counts in a job is to live real experiences, to learn, to share objectives and results with colleagues. In short, it's about making your own path, different, responsible, and sustainable. At BNP Paribas, we recruit our employees with the idea that they will help us design the world and the bank of tomorrow.
- **The Digital Factory**

**Our missions**:

- Digitalization of the different pillars of the WM offering
- Coordination of the various Client Experience initiatives and monitoring of the digital roadmap
- Improvement of tools through knowledge of user needs
- Optimization of the user experience by collecting user feedback

**Our localisation**: Luxembourg

**Our business partners**:
IT development squads, sales teams, offering teams, communication & marketing teams, Product Owners and Growth Hackers community (local and central), digital support, CX Head-Office teams, factories in Switzerland and Asia.

**Lieu principal**: Luxembourg

**Type d'emploi**: Stage

**Domaine d'activité**: STATUTS TEMPORAIRES

**Niveau d'Etudes**: Master ou équivalent (> 4 ans)

**Niveau d'expérience**: Débutant

**Horaire**: Temps plein