Amazon IT Support Engineer Position for Global Tech Expert
il y a 1 mois
We are a customer-centric company with a passion for innovation. Our goal is to provide the best possible experience for our customers, and we are looking for a skilled IT Support Engineer to join our team in Europe.
Job SummaryThis technical position requires hands-on experience across various support and infrastructure technologies, including PC hardware, IT infrastructure, software applications, and operating system support.
Key Responsibilities:- Provide professional, effective, and knowledgeable IT support to all customers in Amazon Europe
- Work closely with internal teams and contractors to troubleshoot issues with IT systems
- Have an understanding of the broad variety of IT standards deployed at Amazon and be capable of resolving straightforward issues
We are seeking a highly motivated and experienced individual who possesses excellent customer-facing skills, industry experience supporting operating systems (Windows, Macintosh, or Linux), and advanced hardware and software troubleshooting skills. The ideal candidate will also have the ability to understand and execute change management activities, provide on-call support for high-severity incidents, and liaise with vendors and partner teams to deliver projects.
Preferred Qualifications:- Holds an understanding of core network technologies (DHCP, DNS, TCP/IP, VLAN, SNMP)
- Ability to write simple scripts in an administrative language
- Strong analytical skills with demonstrated problem-solving ability
- Proven ability to operate in high-pressure situations handling multiple competing priorities
As an Amazon employee, you will receive a competitive salary (£55,000 - £65,000 per year) and enjoy a range of benefits, including flexible working hours, comprehensive health insurance, and a generous pension scheme. You will also have access to opportunities for career development and growth within the company.
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