Software Renewal Expert

il y a 20 heures


Luxembourg City Le Grand & Associates Luxembourg Temps plein

Company Overview

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We are a leading technology company based in Luxembourg, dedicated to providing innovative IT solutions and services to businesses worldwide. Our strong focus on software solutions, infrastructure management, and customer-centric services drives our commitment to delivering excellence through cutting-edge technology and exceptional customer experiences. We foster a collaborative and forward-thinking environment that supports professional growth and innovation.

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About the Role

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This dynamic role combines customer service, negotiation, and process improvement. As a Software Renewal Expert, you will play a vital part in ensuring the seamless renewal of software maintenance and subscription contracts. This position is essential to maintaining high customer satisfaction and contributing to revenue growth. You will be responsible for managing renewals, interacting with clients and partners globally, and identifying opportunities to upsell software solutions. Reporting to the Commercial Director, this role requires excellent organizational and planning skills, as well as the ability to manage workloads and priorities independently.

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Key Responsibilities

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In your role as Software Renewal Expert, your primary responsibilities include:

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  • Managing software maintenance and subscription contract renewals across global markets for both direct customers and indirect channels via resellers.">
  • Driving the renewal process from forecasting to deal closure while ensuring renewals are completed ahead of deadlines.">
  • Coordinating with sales engineers and uncovering opportunities for upselling software licenses.">
  • Collaborating on designing and implementing process automation to increase renewal efficiency.">
  • Maintaining accurate and up-to-date information in the CRM system to facilitate forecasting, order management, and reporting.">
  • Ensuring all license and digital contract records are precise and well-organized.">
  • Achieving or exceeding customer renewal revenue and retention targets.">
  • Delivering exceptional customer service by promptly addressing inquiries and maintaining professional communication with clients, partners, and internal stakeholders.">
  • Building strong working relationships with customers, partners, and colleagues to foster trust and collaboration.">
  • Documenting, updating, and improving the renewal process for both direct and indirect channels.">
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Your Profile

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We seek an individual with proven experience in managing software renewals or in a customer service role within the IT/software industry. Proficiency in using CRM software such as Salesforce is required. Fluency in English is mandatory, and knowledge of French or additional languages is an asset. A customer-oriented mindset with a strong focus on sales and service excellence is essential.

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Benefits

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We offer a competitive salary ranging from €4,000 to €6,000 per month depending on your profile. Flexible work options, including the possibility of a 32-hour workweek, are available. Opportunities for professional growth and continuous learning within a forward-thinking organization are also provided. You will have access to a modern workspace located in Luxembourg with amenities such as public transport and parking facilities.

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Salary: €4,500 - €5,800 per month



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