Policy Administration Specialist
il y a 2 semaines
A highly skilled Policy Administration Specialist is required to ensure the smooth administrative handling of insurance policies for clients. This role involves guiding clients through their initial application, analyzing their needs, and establishing appropriate contracts. Excellent communication skills and a strong client service focus are essential in this position.
About the Role
This role will be part of the Policy Administration team within the Operations department. The successful candidate will work closely with internal teams to ensure accuracy and quality in all aspects of the role, including correspondence, system updates, process implementation, and department reporting. They will also take ownership of assigned projects or initiatives related to Policy Administration and ensure that customer complaints are dealt with swiftly and accurately.
Responsibilities
* Analyze client needs and establish appropriate contracts
* Provide accurate international customer service via phone and email to clients, distribution partners, and HR departments
* Ensure accuracy and quality in all aspects of the role, including correspondence, system updates, process implementation, and department reporting
* Take ownership of assigned or designated internal projects or initiatives related to Policy Administration
* Deal with complaints swiftly and accurately to achieve customer satisfaction and service standards
Your Profile
To be successful in this role, you will have:
* Relevant experience in Client Services/Administration, preferably in the insurance sector
* Ability to clearly outline complex issues both verbally and in writing
* Strong client service focus and excellent organizational skills
* Ability to work in a team as well as autonomously
* Good command of MS Office products
* Fluency in English and German; any other language is an asset (French/Dutch/Spanish)
What We Offer
* A multicultural, learning, and innovative work environment
* Flexible working hours
* The benefits of a large group with the flexibility of an SME
* Homeworking possibility
* Company restaurant at preferential rates
* Gym with a trainer
* Hospitalization and group insurance
* Concierge service
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