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Operational Excellence Leader
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We are seeking an experienced leader to oversee and lead the operational support functions within one of our Business Units (BU).
In this critical role, you will manage supervisors of administrative assistants and billing officers to ensure seamless operations and alignment with our strategic goals.
You will act as the primary point of contact for the Head of the BU, supporting the implementation and ongoing monitoring of the BU's strategic objectives.
This role plays a pivotal part in the ongoing transformation of our operational set-up, fostering collaboration and driving operational excellence.
Key Responsibilities:
- Manage and lead multiple teams across different business units.
- Ensure effective communication and coordination between departments.
- Drive process optimization to enhance team performance.
- Mentor and support team members to develop their skills and expertise.
- Analyze data to inform decision-making and drive business growth.
Requirements:
- At least 10 years of experience in team management and leadership roles.
- Strong communication and interpersonal skills.
- Proven track record in managing complex projects and teams.
- Ability to analyze data and make informed decisions.
- Fluency in English and French languages.
What We Offer:
- Excellent career development opportunities.
- A dynamic and collaborative work environment.
- The opportunity to work with diverse teams and clients.
- A comprehensive benefits package.
- The chance to contribute to the success of our organization.
