Senior Controller, Customer Service Delivery
il y a 3 semaines
**ROLE DESCRIPTION SUMMARY**
SES Betzdorf (LU) is looking for a Controller, Customer Service Delivery (CSD) to join the DINO Team with a shift program that supports SES services 24/7. For this role you will need knowledge of RF, DVB and/or networks since you will be responsible for performing routine operational tasks such as event monitoring and incident management, but you will also have the chance to participate in interesting projects, such as around figuring out improvements for telephony systems.
You will be responsible for
_(this is not an exhaustive list)_:
- Maintain services to the highest possible standards, considering primarily service availability and quality of transmission, though the use of automatic and manual monitoring and analysis systems
- Provide 24/7 service and technical support to SES global customers
- Operate SES managed platforms and associated networks
- Be accountable for the delivery of industry leading customer service
- Perform timely and effective troubleshooting and service recovery actions
- Perform line up tests of uplinks as required
- Create operational reports and statistics as required
- Ensure the availability and readiness of SES monitoring systems for Data and Broadcast services
- Liaise with and escalate to Analysts and/or Engineering support when required
- Perform other duties as required by management
- Take the lead on special projects and responsibilities as defined by Team leaders
- Liaise with SES Engineering staff for the development and improvement of monitoring and control systems
- Supervise, train and lead by example
**YOUR PROFILE**:
Must Have
- Familiar with satellite communications techniques, architecture, and protocols
- Experience with DTH platforms, IP networks and Internet infrastructure (BGP/DNS/IPV6 etc.) and/or Broadcast systems and technologies (DVB/Multiplexing/Contribution/Distribution)
- Operating background of VSAT platforms and associated systems
- Expertise in systems and server infrastructure (Linux/Windows)
- Fluency in English, both written and spoken
Nice to Have
- Oriented on customer experience
- Analytical and problem-solving skills
- Efficient written and oral communication skills
**WHAT'S IN IT FOR YOU**
- Flexible working policy
- Bonus and equity plans
- Comprehensive and competitive benefits plan
- A range of wellness activities and employee assistance programs
- An employer that values all aspects of Diversity and respects every individual’s story
**GOOD TO KNOW**
SES is an Equal Opportunity Employer, committed to workplace diversity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristics protected by local, state, or federal law.
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