Life Policy Administrator

**About the role**:
**The Life Policy Administrator will support and assist in servicing clients from Monument Assurance Services Luxembourg S.àr.l. and developing the activities of Monument RE in Luxembourg through timely and accurate administration of Life Policies of current portfolios as well as provide support for smooth integration of newly acquired portfolios / policies. The Life Policy Administrator will also participate in continuous improvement of operational processes to achieve business objectives.**

**We expect the Life Policy Administrator to carry out duties with integrity and diligence, ensuring that professional standards are maintained.**

**The Life Policy Administrator will be part of the Operations Team based in Luxembourg.**

**Responsibilities**:

- Provide clear, timely and accurate answers to policyholders and brokers, respecting terms & conditions of policies, operational guidelines and company procedures & controls;
- Provide clear information regarding internal processes, organizational steps and expected timelines;
- Update policyholders and brokers pro-actively on the status of their requests;
- Maintain and update the policy database accordingly to ensure accuracy of database/platform at all times;
- Ensure policy administration is compliant with applicable fiscal and legal framework and company guidelines & procedures;
- Lead and coordinate an AML project;
- Administration of policies (contract amendments, correspondence with policyholders, claims payments,);
- Support and collaborate to system tests and development;
- Administration of incoming and outgoing premiums;
- Broker management;
- Support during any project, audit and closing tasks; and
- Support general services when and if needed (reception tasks, mail room etc.).

**Role Requirements**:

- Minimum 5 years experience in Life Policy Administration or Degree in Finance or Insurance is required;
- Sound knowledge and experience in Life Policy Administration is ideal;
- Sound knowledge of MS Office;
- Fluency in French and professional level in English, any additional language (German, Italian, Spanish) is nice to have;
- Open minded personality;
- High level of integrity;
- Team player with good capacity of integration; and
- Service minded and solution oriented.

**Location**:
Luxembourg - Bertrange

**Equal Opportunities Statement**:
The Monument Re Group is an Equal Opportunity employer. Our Corporate values of Trust and Collaboration demonstrate our commitment to fostering an inclusive culture where all our employees feel respected and valued. We recognise that each employee brings their own unique skill sets, capabilities, immutable characteristics, and varied experiences to their work. In turn, the Monument Re Group provides a work environment for all our employees to achieve personal and professional growth and development throughout their careers with us.