Client Support and Operation Officer
Il y a 6 mois
FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.
Operations is the largest function within FE fundinfo. With customer support and data teams housed here, we aim to deliver first class customer service and ensure a consistent level of data quality and integrity is provided to our customers. Supported by our Customer Support team, the operations function ensures our customers get the best possible experience from the products and services they receive.
**Requirements**:
**Your key responsibilities as a Client Support and Operation Officer will be**:
- Guiding and monitoring client across all steps of set up activities (onboarding and filing setup)
- Ensure 1st level operational and technical support and coordinate and follow-up requests towards 2nd level
- Preparing client self-help documentation such as FAQ and Wikis
- Contribute to the evolution of the FE fundinfo solutions with the definition and validation of new features
- Create and maintain internal procedures when required
**To join us as a Client Support and Operation Officer you will need the following experience and skills**:
- You must have solid experience with client onboarding, client issue resolution and coordination with several levels of support
- You must have experience working with regulatory systems and software
- You must have experience in functional and technical client support preferably related to all aspects of fund distribution.
- You will have ability to understand client’s needs and to make complex concepts understandable both orally and written form
- You must be fluent in English and either French/German, any additional language are considered as an asset
- Ideally you will have prior experience as a Client Support and Operations officer
- Ideally you will have experience working in regulatory fund distribution (ideally with Luxembourg and EU Regulators)
- Ideally you will have prior experience or understanding of the financial industry and working with Asset Managers and platforms as clients as well
- Ideally you will have knowledge of regulatory documentation and reports required for AIFMs and their Funds (KID, AIFMD Reports, Annual Reports,) filing requirements.
- Ideally you will have experience in functional and technical client support preferably related to all aspects of fund distribution.
- Experience with Salesforce and Confluence, experience in testing (Functional Testing, Customer Acceptance testing) and knowledge of SQL is considered as an asset
**Benefits**
**By joining the team as a Client Support and Operation Officer, you will be offered the following**:
- Brand new office facility
- Subsidised car parking
- Complimentary healthcare for employees (can add family members)
- Pension plans
- Fruits/ healthy snacks in the pantry
- Lunch vouchers at 10.80 Euros
- Holiday purchase option - up to 5 days per calendar year
- Team Building Activities
- Full home working equipment
- Flexible home and office working
**In addition, you will have the opportunity to work for a company that values Trust, Connectivity and Innovation. In line with our core values, you can also expect the following**:
- Full LinkedIn Learning access
- A sustainable business that cares for the environment and our communities
- Opportunities to give back to local communities through volunteer days
- Becoming a part of Charity Challenges for raising money for charities selected by employees
- Options to join and lead diversity and inclusion initiatives
- Invitations to office social events and sport activities
-
Operations and Oversight Officer
Il y a 6 mois
Luxembourg Alter Domus Temps plein**ABOUT US** We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the...
-
Office Support
il y a 2 jours
Luxembourg MV Credit Temps plein**Office Support Role - Part-time / Temporary Contract - Luxembourg** **This is the right job for you if** You are highly organised, proactive, and detail-oriented with a “can-do” attitude. You enjoy providing excellent administrative and organisational support while working collaboratively within a professional environment. You are an independent...
-
Internship - Client Support Officer
il y a 1 mois
Luxembourg Findel Airport ING Temps pleinFor its Commercial Support team, Retail Banking is looking for a trainee/intern for a minimum of 6 months as soon as possible. Your mission: - Handle customer queries on their day-to-day operations (accounts, cards, etc.) or on the bank's products (savings, personal loans/housing, etc.). - Contribute to the administrative follow-up of customer files -...
-
Operations and Oversight Senior Officer
Il y a 4 mois
Luxembourg Alter Domus Temps plein**ABOUT US** We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the...
-
Support Operations Specialist
il y a 4 semaines
Luxembourg City Marks & Clerk LLP Temps pleinAt Marks & Clerk LLP, we are seeking a highly organized and detail-oriented Support Operations Specialist to join our Luxembourg office.About UsWe are the leading and largest firm of Patent and Trade Mark attorneys in the UK and a major worldwide actor with an international group of 15 offices worldwide.Job SummaryThis role plays a key part in supporting our...
-
Conducting Officer
il y a 2 semaines
Luxembourg Columbia Threadneedle Investments Temps pleinWe are seeking to hire a senior individual who has presence in the Luxembourg market, who can provide the bench strength needed to support and help guide our Luxembourg governance program as well as take on specific responsibility as Conducting Officer responsible for the oversight of distribution, branches and operations. You will broadly meet the following...
-
Corporate Support Officer
il y a 1 mois
Luxembourg City Michael Page Temps pleinAs a Corporate Support Officer, you will have a hybrid role that blends paralegal and accounting responsibilities, offering a dynamic opportunity to collaborate with global teams while contributing to key legal, compliance, and financial operations.Client DetailsOur client is a private equity firm with a strong global presence, dedicated to driving success...
-
Corporate Support Officer
il y a 4 semaines
Luxembourg City Michael Page Temps pleinAs a Corporate Support Officer, you will have a hybrid role that blends paralegal and accounting responsibilities, offering a dynamic opportunity to collaborate with global teams while contributing to key legal, compliance, and financial operations. Client Details Our client is a private equity firm with a strong global presence, dedicated to driving success...
-
Client Servicing
Il y a 2 mois
Luxembourg Amundi Investment Solutions Temps plein**Description du poste** **Missions** The Client Servicing main mission is to support the commercial development of the Group providing on a daily basis our clients with outstanding operational and administrative support in line with group procedures. The department is the group’s backbone for the Third Party Fund Distribution activity for cross boarder...
-
Client Support Officer
Il y a 6 mois
Luxembourg BNP Paribas Temps pleinCLIENT SUPPORT OFFICER (H/F) (JOB NUMBER: WEA003041) **_B_**_NP Paribas Wealth Management_**_ represents the BNP Paribas group's private banking business._ - More than a century of private banking experience, present in more than 30 countries, _**_BNP Paribas Wealth Management _**_offers wealthy clients global support on all their wealth issues._ - The...
-
Client Support Officer
Il y a 6 mois
Luxembourg EFG International Temps plein**Main tasks - Receive, prepare and initiate the execution of customer’s instructions complying with internal procedures (authorizations, establishment of internal forms, collecting of internal signatures if required, transmitting the instructions to the relevant department) - Manage investment instructions received by the Clients - Collect customer’s...
-
Client Support Tax
Il y a 8 mois
Luxembourg Delta Consulting Company Temps pleinOur team is looking for: Client Support Tax to help and support one of our clients. The Client Support Tax will have the following responsibilities: - Data Capturing & Provision to the relevant Service Provider - Monitoring of the Service Provider regarding timing and quality - Responsible UAT Tester - Output Management regarding the final Tax reports -...
-
Back Office
Il y a 6 mois
Luxembourg Human Innovation Partners Temps pleinHI Partners is seeking a highly motivated Back Office & Operations Officer to join a reputable firm in Luxembourg. As a Back Office & Operations Officer, you will play a crucial role in supporting the efficient and accurate processing of transactions, managing client accounts, and ensuring compliance with internal policies and regulatory requirements. You...
-
Operations & Oversight Officer
il y a 1 mois
Luxembourg Natixis Corp & Invest Bank Lux Temps plein**Poste et missions**:** Your MISSION & much more...** The overall purpose of the role is to control and manage the activities of Global Banking Operations/Financing Operations function of Natixis Luxembourg, and to support and perform additional local daily operational duties. **Key responsibilities**: **Global Banking Operations / Financing...
-
Support Operations Specialist
il y a 2 semaines
Luxembourg City Marks & Clerk LLP Temps pleinSupport Our Luxembourg OfficeWe are seeking a skilled Administrative Assistant to join our team in Luxembourg. This is an exciting opportunity to work with a leading firm of Patent and Trade Mark attorneys.About the RoleThis position plays a vital role in supporting our operational teams, providing administrative assistance, and ensuring the smooth operation...
-
Finance Support Officer
Il y a 6 mois
Luxembourg Vauban&Fort Temps plein**About Vauban&Fort Group**: Vauban&Fort Group is an innovative leader in the housing market and a pioneer in Coliving since 2015. Due to the acquisition of another business, our team keeps growing, and we are looking for another Financial Support Officer to join our fast-growing team. We believe in a good work/life balance and that you should enjoy what...
-
Internship - Client Support Officer
il y a 3 semaines
Luxembourg Findel Airport ING Temps pleinFor its Retail Client Services teams, the COO Domain of ING Luxembourg bank is looking for interns/alternates for a minimum of 6 months to join its teams from January 2025. Your Mission: - Contribute to the administrative follow-up of customer files - Detect customer needs and redirect them to our sales teams - Support the team in day-to-day tasks - Comply...
-
Stagiaire Client Support Officer
Il y a 6 mois
Luxembourg Findel Airport ING Temps pleinStagiaire Client Support Officer Pour ses équipes du Retail Client Services, le COO Domain de la banque ING Luxembourg est à la recherche de stagiaires/alternants pour une durée de 6 mois minimum afin d’intégrer ses équipes. Votre Mission: - Contribuer au suivi administratif des dossiers clients - Détecter les besoins des clients et les rediriger...
-
Cdi - Client Support Officer (H/F)
Il y a 6 mois
Luxembourg BNP Paribas Temps pleinCDI - CLIENT SUPPORT OFFICER (H/F) (NUMÉRO DE L'EMPLOI : WEA003041) **_B_**_NP Paribas Wealth Management_**_ represents the BNP Paribas group's private banking business._ - More than a century of private banking experience, present in more than 30 countries, _**_BNP Paribas Wealth Management _**_offers wealthy clients global support on all their wealth...
-
Operations Officer
Il y a 6 mois
Luxembourg Luxfactory Temps pleinWe are _Luxfactory _- a small but mighty Luxembourgish company with 27 years of experience in digitalization transformation and IT consulting. On a daily basis, we support local clients in finance, IT and manufacturing sectors. As an Operations Officer you will play a pivotal role in executing coupon and redemption payment operations with precision and...