Client Support and Operation Officer

il y a 3 jours


Luxembourg FE fundinfo Temps plein

FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.

Operations is the largest function within FE fundinfo. With customer support and data teams housed here, we aim to deliver first class customer service and ensure a consistent level of data quality and integrity is provided to our customers. Supported by our Customer Support team, the operations function ensures our customers get the best possible experience from the products and services they receive.

**Requirements**:
**Your key responsibilities as a Client Support and Operation Officer will be**:

- Guiding and monitoring client across all steps of set up activities (onboarding and filing setup)
- Ensure 1st level operational and technical support and coordinate and follow-up requests towards 2nd level
- Preparing client self-help documentation such as FAQ and Wikis
- Contribute to the evolution of the FE fundinfo solutions with the definition and validation of new features
- Create and maintain internal procedures when required

**To join us as a Client Support and Operation Officer you will need the following experience and skills**:

- You must have solid experience with client onboarding, client issue resolution and coordination with several levels of support
- You must have experience working with regulatory systems and software
- You must have experience in functional and technical client support preferably related to all aspects of fund distribution.
- You will have ability to understand client’s needs and to make complex concepts understandable both orally and written form
- You must be fluent in English and either French/German, any additional language are considered as an asset
- Ideally you will have prior experience as a Client Support and Operations officer
- Ideally you will have experience working in regulatory fund distribution (ideally with Luxembourg and EU Regulators)
- Ideally you will have prior experience or understanding of the financial industry and working with Asset Managers and platforms as clients as well
- Ideally you will have knowledge of regulatory documentation and reports required for AIFMs and their Funds (KID, AIFMD Reports, Annual Reports,) filing requirements.
- Ideally you will have experience in functional and technical client support preferably related to all aspects of fund distribution.
- Experience with Salesforce and Confluence, experience in testing (Functional Testing, Customer Acceptance testing) and knowledge of SQL is considered as an asset

**Benefits**

**By joining the team as a Client Support and Operation Officer, you will be offered the following**:

- Brand new office facility
- Subsidised car parking
- Complimentary healthcare for employees (can add family members)
- Pension plans
- Fruits/ healthy snacks in the pantry
- Lunch vouchers at 10.80 Euros
- Holiday purchase option - up to 5 days per calendar year
- Team Building Activities
- Full home working equipment
- Flexible home and office working

**In addition, you will have the opportunity to work for a company that values Trust, Connectivity and Innovation. In line with our core values, you can also expect the following**:

- Full LinkedIn Learning access
- A sustainable business that cares for the environment and our communities
- Opportunities to give back to local communities through volunteer days
- Becoming a part of Charity Challenges for raising money for charities selected by employees
- Options to join and lead diversity and inclusion initiatives
- Invitations to office social events and sport activities


  • Client Support Officer

    il y a 7 jours


    Luxembourg EFG International Temps plein

    **Our Company** EFG International is a global private banking group, offering private banking and asset management services. We serve clients in over 40 locations worldwide. EFG International offers a stimulating and dynamic work environment and strives to be an employer of choice. EFG is committed to providing an equitable and inclusive working...

  • Operations Officer

    il y a 3 heures


    Luxembourg Redstone Legal, Risk and Compliance Search Temps plein

    Job Reference**:RS1220** Job Reference**:RS1220** Job Title**:Operations Officer** Location**:Europe** Area**:Other, Softs&Agriculture** Role**:Administration, Finance, Operations&Logistics, Trade Finance** Redstone Legal, Risk & Compliance Search focus on offering 360° search solutions across the globe for our prestigious client base. With our...


  • Luxembourg Alter Domus Temps plein

    **ABOUT US** We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the...


  • Luxembourg Alter Domus Temps plein

    **ABOUT US** We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the...

  • Client Servicing

    il y a 2 jours


    Luxembourg Amundi Investment Solutions Temps plein

    **Description du poste** **Missions** The Client Servicing main mission is to support the commercial development of the Group providing on a daily basis our clients with outstanding operational and administrative support in line with group procedures. The department is the group’s backbone for the Third Party Fund Distribution activity for cross boarder...


  • Luxembourg NEXTEP IT Temps plein

    ❔ **About us** Nextep-it is a start-up that recruits the best talent, prepares them and follows them throughout their career. We work with companies in the private and public sector, in various fields of activity. For one of our clients, we are actively looking for a **Junior Middle Office and Operations Administrator.** **Your next challenge** You will...

  • Sales Operations Support

    il y a 6 jours


    Luxembourg Convera Temps plein

    Sales Operations Specialist - Luxembourg As a Sales Operations Specialist with Convera, based in our Luxembourg office, you will be responsible for providing support to the European Sales team with collecting/documenting new client and prospect information from various business units and providing customer support to his/her internal clients. Sales...

  • Client Support Tax

    il y a 3 heures


    Luxembourg Delta Consulting Company Temps plein

    Our team is looking for: Client Support Tax to help and support one of our clients. The Client Support Tax will have the following responsibilities: - Data Capturing & Provision to the relevant Service Provider - Monitoring of the Service Provider regarding timing and quality - Responsible UAT Tester - Output Management regarding the final Tax reports -...

  • Finance Support Officer

    il y a 3 jours


    Luxembourg Vauban&Fort Temps plein

    **About Vauban&Fort Group**: Vauban&Fort Group is an innovative leader in the housing market and a pioneer in Coliving since 2015. Due to the acquisition of another business, our team keeps growing, and we are looking for another Financial Support Officer to join our fast-growing team. We believe in a good work/life balance and that you should enjoy what...


  • Luxembourg PPRO Temps plein

    You are a strong people leader who is passionate about bleeding-edge technology, enabling others and bringing first-class technology experience. You believe that “how we do it” is equally important to “what we do”. You are creative, love learning new things and you are excited to join a growing team that is driving innovation. You will lead a team...


  • Luxembourg Findel Airport ING Temps plein

    Stagiaire Client Support Officer Pour ses équipes du Retail Client Services, le COO Domain de la banque ING Luxembourg est à la recherche de stagiaires/alternants pour une durée de 6 mois minimum afin d’intégrer ses équipes. Votre Mission: - Contribuer au suivi administratif des dossiers clients - Détecter les besoins des clients et les rediriger...


  • Luxembourg Findel Airport ING Temps plein

    For its Retail Client Services teams, the COO Domain of ING Luxembourg bank is looking for interns/alternates for a minimum of 6 months to join its teams from January 2025. Your Mission: - Contribute to the administrative follow-up of customer files - Detect customer needs and redirect them to our sales teams - Support the team in day-to-day tasks - Comply...


  • Luxembourg Cargolux Temps plein

    TASK RESPONSIBILITIES: Following the digitalization of Flight Operations activities, we are looking for a dynamic person to join our team. You will have dual functions, namely: - Support for (Jeppesen) crew scheduling optimization systems (50%) - Support for Flight Operations systems information security (50%) You will support and further strengthen the...


  • Luxembourg COMPASS GROUP Temps plein

    Description The Receptionist/Back-office support provides general office support via a variety of clerical activities and related tasks. Greets and directs visitors. **Job responsibilities**: - Speak freely and warmly, engaging to high profile VIP clientele and guests while efficiently checking them in at the Reception Desk and efficiently escorting them...

  • Operations Risk Analyst

    il y a 3 heures


    Luxembourg Redstone Legal, Risk and Compliance Search Temps plein

    Job Reference**:RS0990** Job Reference**:RS0990** Job Title**:Operations Risk Analyst** Location**:Europe** Area**:Other, Softs&Agriculture** Role**:Operations&Logistics, Risk Management** Redstone Legal, Risk & Compliance Search focus on offering 360° search solutions across the globe for our prestigious client base. With our competitive coverage of...


  • Luxembourg UBS Temps plein

    Luxembourg - Operations - Global Wealth Management **Job Reference #** - 285139BR **City** - Luxembourg **Job Type** - Full Time, Temporary / Contract **Your role** - Would you like to help us enhance our client experience, now and for the future? Are you client orientated with high risk awareness? - Within the Client Support Organisation we are the...

  • Sales Support Officer

    il y a 1 semaine


    Luxembourg EFA Temps plein

    We are looking for a qualified and committed Sales Support Officer for our Commercial Team to start as soon as possible. **Your main tasks and responsibilities**: - Acting as a contact person and qualified support for our Sales and Relationship Managers - Provide active support to the Sales and Relationship Managers throughout the entire pitching process -...


  • Luxembourg Redstone Legal, Risk and Compliance Search Temps plein

    Job Reference**:RS1465** Job Reference**:RS1465** Job Title**:Senior Operations Risk Analyst** Location**:Europe** Area**:Other, Softs&Agriculture** Role**:Operations&Logistics, Risk Management** Redstone Legal, Risk & Compliance Search focus on offering 360° search solutions across the globe for our prestigious client base. With our competitive...


  • Luxembourg UBS Temps plein

    Luxembourg - Operations - Global Wealth Management **Job Reference #** - 285154BR **City** - Luxembourg **Job Type** - Full Time, Temporary / Contract **Your role** - Do you have a keen eye for detail? Do you know how to identify inconsistencies and increase efficiencies? We’re looking for someone like that, a Network & Market Infrastructure Analyst...


  • Luxembourg NonStop Consulting Temps plein

    Luxembourg city center Our client is an established and growing Asset Manager; their roots goes back to a French bank but with the trust of the headquarters, the Luxembourg entity has managed to gain independence and cultivate an international environment that is fitting to the Luxembourg local industry. With a number of contacts with different entities that...