A Customer Quality Agent
il y a 1 mois
**_ Avery Dennison is an equal opportunity employer_**
For our **Customer Care Center team** **we are hiring** a fresh, experienced mind for this supporting role and within a high performing team as **Customer Quality Agent**.
The main part of this role is to follow the Avery Dennison standard customer complaint process for a dedicated portfolio of customers. Together with your team you will handle our customer complaints in order to meet our customer response time as well as our cost/complaint target, while being the first contact point for our external and internal customers.
You will:
- Manage the administrative part of the complaints using different tools
- Escalate appropriately technical issues to the technical team
- Develop and maintain positive relationships with both internal and external customers.
- Deciding on outcome of Complaints based on factual analysis
- Maintain appropriate documentation and reporting to enable and monitor corrective actions and measure key performance metrics.
- Prepare reports and provide information on complex complaints to management when needed using the available digital tools
- Participate in continuous process improvement projects
The **position is based in Rodange, Luxembourg** and reports to our Customer Care Coordinator.
Home office is possible, after the probation period, according to the policy in place.
**Qualifications** Let's talk about you **
- Ideally, you possess a previous experience of 2/3 years in a Customer service team or you have the right mindset to learn a new job
- Young graduates are welcome
- ** You must have excellent communication skills in English oral and written**. Any additional EU language is a plus
- You can **offer good problem solving and critical thinking skills**:
- You possess a strong cultural empathy and you are a team-player
- You are **customer-focused**
**Additional Information** Why join us?**
The Avery Dennison Luxembourg site in Rodange is a growing production site of 540 people, staffed by close-knit, multidisciplinary teams with a wide variety of nationalities. It is the factory producing the largest volume of self-adhesive materials in the world. The site is also at the forefront in reducing its carbon footprint.
We offer:
- structured integration and development of your skills
- competitive remuneration
- flexibility in the workplace
- development opportunities including internationally
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