Nsi - Business Analyst / Insurance Specialist

Il y a 3 mois


Luxembourg NSI Temps plein

**Job description**:
To reinforce our teams, we are looking for a Business Analyst/Insurance Specialist speaking **French and English.**

**Your main responsibilities**:

- Contribute actively to all events of the sprints by asking, answering, and challenging
- Undertake data analyses and interviews and introduce measuring instruments to understand how to improve the customer journey
- Ensure all suggestions for improvements and solutions are validated by data
- Optimize processes in a customer friendly way to maximize customer and business value
- Truly understand your products, services, and customer processes end-to-end and you keep this knowledge up to date
- Have deep understanding of the customer journey by monitoring customer satisfaction, availability, costs/revenue, and process quality
- Can be involved in resolving customer complaints & incidents
- Could be external speaker and contribute to industry knowledge

**Job requirements**:
**Your profile**:

- You have at least 5 years of experience in a similar position
- Fluent in **French **and **English**:

- Technical Skills
- ** IDD Knowledge**:

- ** Knowledge of insurance products - commercial practice is preferable**:

- ** CAA agreement is an asset**
- Soft Skills
- Ability to manage a very diverse set of stakeholders with very different priorities
- Being curious, invest time to master your end-to-end product processes and stay up to date on markets trends, risks and product information
- Ability to develop a long-term vision
- Ability to take initiatives to improve products, processes, and channel policies - ensure that creative ideas are implemented
- Supporting the agile organization & to perform as a team, trust and encourage each other and give feedback to promote continuous improvement & team development

**_

**What is offered**:

- Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities
- Permanent contract
- Training courses
- Dynamic and innovative environment
- Be in the position to open your career perspectives
- Competitive salary package

**_



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