Service Manager
il y a 19 heures
**Description**
Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is present in the financial hotspots that are Luxembourg, Switzerland, and China.
As a major player in Luxembourg’s finance industry and as a signatory of the UN Principles of Responsible Banking, BIL is committed to handing over a responsible and sustainable bank to future generations.
**Responsibilities**
**JOB DESCRIPTION**
- The SM/SDM ensures that the processes essential to supply the services are managed. Consequently, the Service Manager is required to assure that duties and responsibilities for the processes are determined and processes are established, executed and updated. He makes sure that the agreements concluded with a provider - its enforcement, verification of its substantial scope in relation to the services defined and their delivery - are meeting the expected standards. He is the ultimate owner of the bank-wide Incident Management process. He copes with escalations when things get out of hand.
- There are plenty of resources involved in delivering the services. The SM/SDM is required to assure that they are appropriately managed in a view to implementing a set of requirements (e.g. contractual commitment for the service). In fact, it means to agree and supply services as documented in the Service Definitions & Service Level Agreements (SLA) and prevent unnecessary firefighting activities.
- The SM/SDM is required to know the performance of the organization. Furthermore, the higher-level management needs to have an overview of the performance of services and knowing opportunities for improvement. He makes efficient use of monitoring, reporting tools and data feeds to manage the quality of the services provided and ultimately actively contribute to the customer satisfaction
- To ensure all the appropriate information is shared and communicated, the SM/SDM needs to assure that information is communicated and shared (for instance information required to determine or support the service, reports, etc...) as well as proper communication paths are accessible. He ensures appropriate information is timely feeding the Risk Management processes.
- Work with process owners and stakeholders to re-engineer processes to be simple, nimble, repeatable, measurable, achievable and continuously improved. With a Continuous Service Improvement posture, capture improvement and enhancement opportunities, facilitate cross-division collaboration to understand their impact, scope, resource requirements and prioritize their implementation
**SERVICE MANAGEMENT TEAM DESCRIPTION**
- The Service Management (SM) team is coordinating efforts across the CTO (incl. IT and business operations) line to maintain and increase the service quality through a constant cycle of agreeing, monitoring and reporting and instigation of actions to improve service, in line with business objective and cost justification.
- Main team activity scope:
- Service Delivery / Major Incident Manager_
- Service Definition and associated SLAs
- Service Steering (Monitoring, Dashboards & Reporting)
- Owner of the Major Incidents process and for handling escalations
- Problem Management_
- Diagnose the root cause of Incidents
- Coordinate efforts to solve the underlying issues
- Suggest Enhancements to prevent reoccurrence
**Must-have requirements**
**REQUIRED SKILLS**
- Education: Master (Bac+4/+5) in economics, engineer
- Professional experience: 5 years of experience in the area concerned at least is required
- Strong customer oriented and service minded posture and interpersonal skills required
- Good organisational skills plus the ability to motivate people across the organisation to provide solutions
- IT background and experience would be considered an asset (ITIL, Cobit)
- A good understanding of process descriptions (process analysis) and optimization (Six Sigma)
- Confident communicator with the ability to negotiate at all levels
- “Go Getter”, enthusiastic, autonomous, accountable and proactive
- Writing skills - producing high quality deliverables and authorship of complex documents
- French and English
**We offer**
BIL offers a broad range of challenging projects and a huge choice of career paths - we will assist you in finding the one that best meets your skills and expectations. Your personal development is our priority and we greatly encourage you to dive into different business areas for the broadest possible experience.
BIL is firmly of the opinion that diversity & inclusion contribute towards increasing the collective performance of the bank. We are committed to creating a culture of inclusion that encourages individual development with equal opportuniti
-
Relationship Manager Depositary Services
Il y a 6 mois
Luxembourg CSC (Corporation Service Company) Temps pleinRelationship Manager Depositary Services / Depositary Officer Intertrust Luxembourg 40h/week Hybrid Your role: AIFMD - Supervise whether the Alternative Investment Funds and the Fund Managers are in compliance with the AIFMD rules and procedures with respect to the different legal fund forms; - Monitor and reconcile cash that flows in and out of the...
-
Manager Legal
Il y a 3 mois
Luxembourg CSC (Corporation Service Company) Temps plein**Manager Legal & Corporate Services** **Location: Luxembourg** **Vacancy Type: Permanent, Full -Time As a Manager Legal & Corporate Services at Intertrust you have the opportunity to lead a dynamic team of passionate and talented people. Your responsibilities as a core member of the team will be incredibly diverse and include strategy, structuring and...
-
Manager, Legal and Corporate Services
il y a 1 semaine
Luxembourg CSC (Corporation Service Company) Temps plein**Ready to change how business gets done? **_So are we. _** **Manager, Legal and Corporate Services** **Strassen, Luxembourg** **Monday to Friday 8 to** **There is limited sponsorship available for this position. Time on-site or time zone may be necessary based on business need.** **Some of the things you will be doing**: - Managing a portfolio of...
-
Senior Relationship Manager Consolidation Services
Il y a 7 mois
Luxembourg CSC (Corporation Service Company) Temps plein**Ready to change how business gets done? So are we. **Senior Associate Consolidation Services** **(Senior Relationship Manager Consolidation Services)** **Corporate Legal Services** **Luxembourg** **Hybrid **What you’ll do for us** - Prepare IFRS or Lux GAAP (consolidated) annual accounts, reporting and other deliverables - Prepare, review and analyze...
-
Senior Manager Legal and Corporate Services
il y a 3 heures
Luxembourg CSC (Corporation Service Company) Temps plein**Senior Manager legal & Corporate Services** **Intertrust Luxembourg** **40h/week** **Hybrid As a Senior Manager Legal & Corporate Services at Intertrust you have the opportunity to lead a dynamic team of passionate and talented people. Your responsibilities as a core member of the team will be incredibly diverse and include strategy, structuring and...
-
HR Services Administrator
Il y a 7 mois
Luxembourg CSC (Corporation Service Company) Temps plein**HR Services Administrator** **Luxembourg** **8:00 am - 5:00 pm Monday - Friday** **Temporary - 6 Month Contract** **Onsite** The HR Service Partner is part of the regional HR Operations team and reports into the Manager HR Operations & Payroll. The HR Service Partner manages the daily activities linked to the administration of employee data and...
-
Senior Analyst Depositary Services
Il y a 3 mois
Luxembourg CSC (Corporation Service Company) Temps plein**Senior Analyst Depositary Services** **CSC, Luxembourg** **Hybrid, 40H/week **Position** **AIFMD** - Supervise whether the Alternative Investment Funds and the Fund Managers are in compliance with the AIFMD rules and procedures with respect to the different legal fund forms; - Monitor and reconcile cash that flows in and out of the investment accounts...
-
Director, Executive Compensation Services
Il y a 7 mois
Luxembourg CSC (Corporation Service Company) Temps plein**Director** **Department: Executive Compensation Services** **Vacancy Type: Permanent** **Location: Western Europe** At CSC, we provide practical, cutting-edge solutions for running our clients’ employee incentive programmes for maximum impact. We provide a broad range of incentive plan services tailored to our clients’ needs. This includes employee...
-
Transaction Manager
Il y a 3 mois
Luxembourg CSC (Corporation Service Company) Temps plein**Transaction Manager** **Capital Markets, Luxembourg** **Full Time, Hybrid **Transaction Management** - Manages a varied portfolio of securitization and structured finance transactions covering a wide asset base including CMBS, RMBS, consumer credit, CLOs and auto receivables transactions. - Communicates and coordinates with clients as well as all...
-
Transaction Manager
il y a 4 semaines
Luxembourg CSC (Corporation Service Company) Temps plein**Transaction Management** - Manages a varied portfolio of securitization and structured finance transactions covering a wide asset base including CMBS, RMBS, consumer credit, CLOs and auto receivables transactions. - Communicates and coordinates with clients as well as all internal and external parties on the transactions in the allocated portfolio. -...
-
Corporate Secretarial Service Coordinator
Il y a 4 mois
Luxembourg CSC (Corporation Service Company) Temps pleinCoordinator Corporate Secretarial Services CSC, Luxembourg Full Time, Hybrid **Opportunity** You will have the opportunity to work and collaborate with some of the best minds in fund services. Together with your team of (Junior/Senior) Associates Fund, you will oversee a diverse range of administrative and financial responsibilities for our international...
-
Risk Analyst, Aifm Services
Il y a 7 mois
Luxembourg CSC (Corporation Service Company) Temps plein**Risk Analyst, AIFM Services** **Luxembourg** **40 hours per week** **Hybrid/On-Site** This is a great opportunity to join a fast-growing AIFM and contribute actively to its development and evolution. The Risk Analyst will support the Risk Manager in implementing the risk management policies and procedures of the AIFM. **Some of the things you’ll be...
-
Manager of Transaction Management
il y a 3 semaines
Luxembourg CSC (Corporation Service Company) Temps pleinTransaction Manager CSC, Luxembourg, Capital Markets Full time, Hybrid **Key responsibilities**: - Managing a portfolio of Special Purpose Vehicles (“ **SPVs**”) including KYC; - In charge of the coordination of transaction closings; - Reviewing legal transaction documents; - Assisting with onboarding of the companies domiciled with and /or manage by...
-
Manager of Transaction Management
Il y a 3 mois
Luxembourg CSC (Corporation Service Company) Temps pleinAs a Manager of Transaction Management at Intertrust you have the opportunity to lead a dynamic team of passionate and talented people. Your responsibilities as a core member of the team will be incredibly diverse and include strategy, structuring and managing a broad portfolio of international clients. **What you’ll do for us** - Working closely with our...
-
Relationship Manager Accounting
Il y a 7 mois
Luxembourg CSC (Corporation Service Company) Temps plein**Ready to change how business gets done? So are we. **Relationship Manager Accounting** **Corporate and Legal Solutions** **Luxembourg** **Monday to Friday (40 hours per week)** **Hybrid As Relationship Manager Accounting at Intertrust you will have the opportunity to learn from industry leaders in trust and corporate management services. Your typical...
-
Service Manager
il y a 19 heures
Luxembourg BIL Temps pleinDescription Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000...
-
Relationship Manager Legal
Il y a 7 mois
Luxembourg CSC (Corporation Service Company) Temps plein**Relationship Manager Legal & Corporate** **Luxembourg** **Permanent** **Hybrid As a Relationship Manager Legal & Corporate at Intertrust you will have the opportunity to work and collaborate with industry leaders in trust and corporate management services. You will be responsible for a diverse range of administrative and financial responsibilities for our...
-
Service Manager
il y a 6 jours
Luxembourg CTG Temps plein**_CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Manager, to join a prestigious European Institution in Luxembourg._** **Your Missions** - You will perform and **document reviews**: - You will process and **report/present data**: - You will review the main activities**:monitoring, service...
-
Senior Manager Cit
Il y a 7 mois
Luxembourg CSC (Corporation Service Company) Temps plein**Ready to change how business gets done? So are we. **Direct Tax Compliance Manager** **Corporate and Legal Solutions** **Luxembourg** **Monday to Friday (40 hours per week)** **Hybrid As Direct Tax Compliance Manager at Intertrust you are responsible for the first level support on all direct tax matters related to client companies. You will intervene on a...
-
Relationship Manager Legal
Il y a 7 mois
Luxembourg CSC (Corporation Service Company) Temps pleinReady to change how business gets done? So are we. **Relationship Manager Legal & Corporate** **Corporate Legal Solutions** **Luxembourg** **Monday to Friday (40 hours per week)** **Hybrid **Some of the things you’ll be doing** As a Relationship Manager Legal & Corporate, you play a critical role in the success of our business. Your typical day will see...