Operations Manager

Il y a 5 mois


Leudelange, Luxembourg Ateliers Koch Temps plein

Pour renforcer nos équipes, nous recherchons, pour une entrée immédiate ou à convenir, un:
Operations Manager (M/F)

Au sein du service montage, vous avez la charge du pilotage de l'exécution et de
l'optimisation du fonctionnement du service dans le respect des budgets et des objectifs
fixés. Vous veillez au bon déroulement des processus menant à la facturation et paiement
des commandes par nos clients en collaboration avec les différents services de la société
(Direction, commercial, comptabilité, RH, Stocks, Dépannage, etc.) et de la digitalisation
du service.

Vos tâches et missions:
- Gestion et supervision quotidienne des opérations du service:

Vérifier que la commande client arrive avec tous les éléments nécessaires pour la pose
S’assurer du traitement de la commande du matériel chez les fournisseurs
Garantir la livraison de la commande client en collaboration avec les magasiniers
Planifier et suivre les chantiers
Résoudre efficacement les réclamations
Gérer les opérations comptables du service : créances clients, factures fournisseurs, etc.Suivi et optimisation des performances du service:

Analyser les performances pour la mise en place des processus et des procédures
Proposer de mesures correctrices et d’amélioration du service
Véhiculer les valeurs de la société qui s’articulent en entretenant un climat de travail positifInteractions et obligations avec la Directions:

Établir et expliquer les rapports sur le bon déroulement du service
Évaluer les besoins en personnel et participer au recrutement du

Votre Profil:

Titulaire d’un Bachelor / Master en gestion des entreprises / Management

Expérience de 5 années minimum au Luxembourg en gestion d’entreprise / service

Expertise technique liée aux métiers de la pose et de la serrurerie

Connaissance théoriques et pratique des produits vendus par la société, des différents
processus de pose

Qualités de management, de pédagogie et d’accompagnement

Maîtrise obligatoire du Luxembourgeois, du Français et de l’Allemand

Grandes qualités relationnelles : capacité de gérer et guider des équipes, d’interagir
avec la Direction, de travailler en collaboration avec les interlocuteurs externes
(fournisseurs, architectes, etc.)

Être prêt à suivre des formations produits, management, administratives

Avoir un sens de l’organisation, de la planification et des priorités

Avoir le sens de la négociation et de la persuasion

Être portée sur le conseil et la satisfaction client

**ATELIERS KOCH S.A.**
**Spécialiste des métiers de la serrurerie depuis 1908**Être compétent en analyse de données et être doté d’un bon esprit de synthèse

Être à l’aise avec les chiffres

Être à l'aise au téléphone, avoir une bonne communication et une grande écoute

Connaissance du droit du travail et social au Luxembourg

Être résistant au stress

Connaître les logiciels bureautiques et de réseau partagé : Outlook, Word, Excel

Avoir déjà travaillé avec des CRM ou ERP

Respecter les supérieurs hiérarchiques et des collègues de travail

Adhérer aux valeurs de la société

Nous vous proposons : 

Un contrat CDI plein-temps (40h/semaine) 
Une formation à nos méthodes et organisation 
Des conditions de travail attractives 
Un travail varie ́au sein d’une équipe jeune et dynamique

Si vous vous reconnaissez dans ce profil, n’hésitez pas à nous envoyer votre dossier de

**ATELIERS KOCH S.A.**
**Spécialiste des métiers de la serrurerie depuis 1908



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