Operations Manager
Il y a 5 mois
Pour renforcer nos équipes, nous recherchons, pour une entrée immédiate ou à convenir, un:
Operations Manager (M/F)
Au sein du service montage, vous avez la charge du pilotage de l'exécution et de
l'optimisation du fonctionnement du service dans le respect des budgets et des objectifs
fixés. Vous veillez au bon déroulement des processus menant à la facturation et paiement
des commandes par nos clients en collaboration avec les différents services de la société
(Direction, commercial, comptabilité, RH, Stocks, Dépannage, etc.) et de la digitalisation
du service.
Vos tâches et missions:
- Gestion et supervision quotidienne des opérations du service:
Vérifier que la commande client arrive avec tous les éléments nécessaires pour la pose
S’assurer du traitement de la commande du matériel chez les fournisseurs
Garantir la livraison de la commande client en collaboration avec les magasiniers
Planifier et suivre les chantiers
Résoudre efficacement les réclamations
Gérer les opérations comptables du service : créances clients, factures fournisseurs, etc.Suivi et optimisation des performances du service:
Analyser les performances pour la mise en place des processus et des procédures
Proposer de mesures correctrices et d’amélioration du service
Véhiculer les valeurs de la société qui s’articulent en entretenant un climat de travail positifInteractions et obligations avec la Directions:
Établir et expliquer les rapports sur le bon déroulement du service
Évaluer les besoins en personnel et participer au recrutement du
Votre Profil:
Titulaire d’un Bachelor / Master en gestion des entreprises / Management
Expérience de 5 années minimum au Luxembourg en gestion d’entreprise / service
Expertise technique liée aux métiers de la pose et de la serrurerie
Connaissance théoriques et pratique des produits vendus par la société, des différents
processus de pose
Qualités de management, de pédagogie et d’accompagnement
Maîtrise obligatoire du Luxembourgeois, du Français et de l’Allemand
Grandes qualités relationnelles : capacité de gérer et guider des équipes, d’interagir
avec la Direction, de travailler en collaboration avec les interlocuteurs externes
(fournisseurs, architectes, etc.)
Être prêt à suivre des formations produits, management, administratives
Avoir un sens de l’organisation, de la planification et des priorités
Avoir le sens de la négociation et de la persuasion
Être portée sur le conseil et la satisfaction client
**ATELIERS KOCH S.A.**
**Spécialiste des métiers de la serrurerie depuis 1908**Être compétent en analyse de données et être doté d’un bon esprit de synthèse
Être à l’aise avec les chiffres
Être à l'aise au téléphone, avoir une bonne communication et une grande écoute
Connaissance du droit du travail et social au Luxembourg
Être résistant au stress
Connaître les logiciels bureautiques et de réseau partagé : Outlook, Word, Excel
Avoir déjà travaillé avec des CRM ou ERP
Respecter les supérieurs hiérarchiques et des collègues de travail
Adhérer aux valeurs de la société
Nous vous proposons :
Un contrat CDI plein-temps (40h/semaine)
Une formation à nos méthodes et organisation
Des conditions de travail attractives
Un travail varie ́au sein d’une équipe jeune et dynamique
Si vous vous reconnaissez dans ce profil, n’hésitez pas à nous envoyer votre dossier de
**ATELIERS KOCH S.A.**
**Spécialiste des métiers de la serrurerie depuis 1908
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