Transfer Agent Client Account Manager
il y a 2 semaines
TRANSFER AGENT CLIENT ACCOUNT MANAGER (H/F) (JOB NUMBER: AFS000796)
**_BNP Paribas, Securities Services_**_, a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities._
- The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services._
**Transfer Agent Client Account Manager (H/F)**
- Permanent Contract_
As a Client Account Management Agent, you will be the lead point of contact for all TA clients with an advanced knowledge of the TA service offer, operational flows and client specifics.
You will ensure that the service provided to the client is satisfying at all stages by collaborating with internal and external stakeholders, with the aim of continuous improvement.
You will create, maintain and manage the relationship with the client in TA perimeter.
**By joining us, you will have the opportunity to**:
- Work independently
- Build a strong relationship with the clients
- Participate to various projects
- Take the lead and coordinate with various stakeholders to bring solutions to our clients
- Use your advanced communication skills on a daily basis
**Key responsibilities**
- To be the lead point of contact for BNPP clients (Funds/Management Companies) within TA Luxembourg
- To manage the relationship with the clients for TA services
- To ensure the guarantee of an excellent service delivery to BNPP clients for TA Luxembourg segment
- Respond and follow-up on all client queries and ensure their efficient resolution by collaborating with internal stakeholders.
- Know your customers and develop a relationship of trust with them
- Maintain and update the contractual documents
- Monitor and review the KPIs to present them to the clients
**Advantages of the position**:
Be the interface between clients and TA department from BNPP Luxembourg in order to follow-up the daily service delivery.
Ensure service delivery quality to client.
Anticipate clients’ needs.
**Working environment**:
You will join within the Transfer Agent department, the Client Account Manager team where you will act as single point of contact for our client within the department. You will become part of an entrepreneurial team. You will also have the opportunity to work within a multicultural and dynamic environment where you will get a personalized training plan to develop your knowledge and skills.
**Your profile**
**Soft skills**:
- A strong customer service and quality orientation mindset
- Ability to understand client needs
- Excellent communication and interpersonal skills
- The ability to assess risk and act/communicate proactively
- Problem solving and adaptability: analytical skills, mind for solutions
- Structuration in communication and high attention to details
- The capacity to work independently and to show initiative
**Professional experience**:
- Strong knowledge of Transfer Agency
- Previous successful experience in a similar position
**Technical skills**:
Traditional office tools
**Language skills**:
Be fluent in English and French or Italian. Any other language will be an advantage.
**Primary Location**: Luxembourg
**Job Type**: Standard / Permanent
**Job**: OPERATION PROCESSING
**Education Level***: Not indicated
**Experience Level***: Indifferent
**Schedule**: Full-time
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