Program Manager

il y a 3 jours

Luxembourg Amazon EU Sarl - A84 Temps plein

Bachelor's degree or equivalent, or experience in sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent
- Experience with MS Office Suite, CRMs (Salesforce) and other systems
- Demonstrated track record of leading cross-functional initiatives
- Strong analytical and problem-solving skills
- Experience with data analysis and creating performance metrics
- Good written and verbal communication skills
- Proven ability to manage multiple stakeholders and priorities

What is Amazon Strategic Account Services (SAS) and its’ purpose?
The SAS Team aims to leverage the full potential of each Amazon Seller, helping them to navigate the increasing complexity of the eCommerce space. Our team provides in-depth strategic consultancy using a data-driven, collaborative, and Customer-focused approach to achieve commercial goals of Amazon Sellers. Our holistic service offering includes topics such as international expansion, Portfolio Optimization, Fulfillment Strategy, Product Presentation, B2B Sales, Promotions, Advertising Strategy and Brand Building. In parallel to this strategic support, Sellers also receive enhanced operational support by a separate team of operational experts.
What is the role of SAS Program Manager (PM) with a focus on Account Management Tools and its’ purpose?
The SAS Program Manager, focused on Account Management Tools, plays a crucial role in optimizing Account management operations and enhancing Seller relationships. This role involves gathering business requirements, prioritizing features, and coordinating with product and technical teams to ensure seamless tool and feature implementation. Additionally, the Program Manager is responsible for driving user adoption through targeted training and support, analyzing tool performance, and continuously improving its functionality to maximize its impact on business outcomes. By effectively managing the Account Management Tool, the Program Manager empowers account managers to work more efficiently, improve Seller satisfaction.
Munich or Luxembourg
Key job responsibilities
The AM Tools Program Manager is a part of the Fees, Tools & Expansion team within the central EU SAS Product Team.
**Roles & Responsbilities**:Business Requirements Gathering and Prioritization**:

- Collaborating closely with key stakeholders, including Account Management teams, Product team, and operations, to understand their specific needs and pain points.
- Prioritizing requirements based on business impact, user adoption, and technical feasibility.
- Creating detailed functional specifications and user stories to communicate requirements to the technical team.

**Technical Coordination and Delivery**:

- Partnering with the development team to translate business requirements into technical solutions.
- Monitoring project timelines, ensuring adherence to release schedules, and managing risks and dependencies.
- Collaborating with Central teams to ensure smooth integration with existing systems.

**User Adoption and Training**:

- Developing comprehensive training materials, including user guides, videos, and online courses.
- Organizing training sessions and workshops to educate users on the tool's functionalities and benefits.
- Establishing a dedicated support channel to assist users with any questions or issues.

**Feature Adoption and Optimization**:

- Analyzing user behavior and identifying opportunities to improve tool adoption and usage.
- Implementing targeted campaigns and incentives to encourage feature adoption.
- Gathering feedback from users to identify areas for improvement and prioritizing feature enhancements.

**Performance Monitoring and Optimization**:

- Tracking key performance indicators (KPIs) to measure tool adoption, user satisfaction, and business impact.
- Identifying bottlenecks and inefficiencies in the tool and working with the technical team to implement solutions.
- Conducting regular reviews and audits to ensure data quality and accuracy.
- Background in Paid Seller Services or account management
- Master's degree in Business Administration, Technology Management, or related field
- PMP or other project management certification
- Experience with agile methodologies and software development lifecycle
- Prior experience managing technical products or platforms
- Experience with process automation and workflow optimization
- Experience with change management and training program development
- Track record of implementing enterprise-scale tools or systems

  • Program Manager

    il y a 4 semaines

    Luxembourg Amazon EU Sarl Temps plein

    Experience in program or project management - Experience with SQL - Experience with Excel - Bachelor's degree or equivalent At Amazon, we are always exploring new opportunities to shape our global business. Our Programme Managers help us move forward with our best ideas and get everything in place to drive success. As you take on different projects,...

  • Program Manager

    il y a 3 semaines

    Luxembourg Amazon EU Sarl Temps plein

    Experience in program or project management - Experience with SQL - Experience with Excel - Bachelor's degree or equivalent At Amazon, we are always exploring new opportunities to shape our global business. Our Programme Managers help us move forward with our best ideas and get everything in place to drive success. As you take on different projects,...

  • Program Manager

    il y a 4 jours

    Luxembourg Made In Space Europe Temps plein

    **Bring Your Passion for Space!** We are thrilled to announce a fantastic internal job opportunity that has become available at Redwire Space Luxembourg, for the position of Program Manager. We truly believe that our employees possess the skills required for this role and can rise to the challenge and demand required for this position. Indeed, you are the...

  • Program Manager

    il y a 4 jours

    Luxembourg Amazon EU SARL Temps plein

    A degree - Relevant experience leading cross-functional programs or projects using project-management methodologies - Relevant experience in using data or anecdotal evidence to influence business decisions - Relevant experience leading complex projects with a wide range of stakeholders, including your peers and leadership - Experience working with the MS...

  • Program Manager

    il y a 3 semaines

    Luxembourg Amazon EU Sarl Temps plein

    4+ years of program or project management experience in corporate or startup environments - Bachelor's degree in business, engineering, or related field - Advanced Excel proficiency (pivot tables, complex formulas, data analysis, array functions) - SQL experience - Track record of building and scaling cross-functional programs and marketing campaigns -...

  • Program Manager

    il y a 5 jours

    Luxembourg Amazon EU SARL Temps plein

    A degree - Relevant experience working in a program management role with multiple stakeholders - Relevant experience in analysing quantitative data effectively to drive decisions - Relevant experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment At Amazon, we are always exploring new opportunities to shape...

  • Program Manager

    il y a 2 semaines

    Luxembourg Cebi Group Temps plein

    **Your Missions**: - Strategize, implement, and maintain program initiatives that adhere to organizational objectives - Develop program assessment protocols for evaluation and improvement - Maintain organizational standards of satisfaction, quality and performance - Oversee multiple project teams, ensuring program goals are reached - Manage budget and...

  • Snr. Program Manager, Whs Esg Program Manager

    il y a 4 jours

    Luxembourg Amazon Business EU Sarl Temps plein

    A degree - Experience in program or project management - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Able to use SQL to query databases and understand how to analyze and map business processes (e.g. BPMN, Prince2 etc.). - Have...

  • Senior Program Manager

    il y a 5 jours

    Luxembourg Amazon EU SARL Temps plein

    A degree - Relevant experience communicating with and influencing a range of different stakeholders including senior management - Relevant experience in managing large-scale programs or projects Our Program Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and...

  • SAP Program Manager

    il y a 3 semaines

    Luxembourg EPAM Systems, Inc. Temps plein

    EPAM is a global leader in digital transformation and engineering, delivering innovative SAP solutions to help clients navigate complex business challenges. We are looking for a **SAP Program Manager**, who will play a pivotal role in leading large-scale SAP transformation programs, ensuring successful delivery while driving business value for our...

  • Program Manager

    il y a 2 jours

    Luxembourg Cargolux Temps plein

    TASK RESPONSIBILITIES: - Establish clear project governance and structures to support the decision-making for project approvals with the CEO - Scope out, plan, and deliver projects together with the respective business unit(s), for any given size, complexity, and strategic importance of the project - Be responsible for the delivery of cross-departmental...

  • Transportation Program Manager

    il y a 2 jours

    Luxembourg Amazon EU SARL Temps plein

    2+ years of program or project management experience **Job Title**: Transportation Program Manager Amazon’s European Transportation team is responsible for our transportation network’s connectivity across Europe to deliver billions of shipments each year. We collaborate with multiple internal teams (e.g. Transportation Design, Supply Chain, External...

  • Program Manager, Gts

    il y a 4 jours

    Luxembourg Amazon EU Sarl - A84 Temps plein

    A degree Relevant experience working in a programme management role with multiple stakeholders Relevant experience in analysing quantitative data effectively to drive decisions Relevant experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment At Amazon, we are always exploring new opportunities to shape our...

  • Sr. Program Manager

    il y a 3 semaines

    Luxembourg Amazon EU Sarl Temps plein

    Experience in program or project management - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to...

  • Cloud Program Manager

    il y a 5 jours

    Luxembourg Uni Systems Temps plein

    At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Cloud Program Manager to join our UniQue Luxembourgish team! In this role, you will have the opportunity to work closely with our customers in the public sector and you will be responsible for developing new business by...

  • Program Manager, Netwatch

    il y a 3 semaines

    Luxembourg Amazon EU Sarl - A84 Temps plein

    Experience in program or project management - Bachelor's degree or equivalent Clear and effective processes make sure every customer across the globe receives the speed, quality, and reliability they expect from Amazon. As a Transportation Network Program Manager, you'll get involved in analysing the way we do things and working with colleagues across a...

  • Program Manager, Eu Marketplace

    il y a 2 semaines

    Luxembourg Amazon Services EuropeSARL(LU) Temps plein

    Experience with program management - BA or BS degree - Basic SQL knowledge or data self-sufficiency for carrying out day to day jobs. - Strong relationships building skills; experience managing stakeholders and partners to drive cross functional programs - Ability to communicate clearly and effectively with different functional groups, developers, business...

  • Senior Program Manager, Eu Whs Programs Team

    il y a 3 semaines

    Luxembourg Amazon EU Sarl Temps plein

    Experience in program or project management - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or...

  • Senior Cloud Program Manager

    il y a 1 semaine

    Luxembourg AbAKUS IT Solutions Temps plein

    The Senior Cloud Program Manager will be part of the delivery team that drives the development of private cloud solutions. With Technical skills to design and implement IT services, processes and tooling, the Sr. Technical Program Manager will define, design, drive changes and focus on high quality, on-time successful releases. In this high-visibility and...

  • Program Manager, Auta

    il y a 5 jours

    Luxembourg Amazon EU Sarl - A84 Temps plein

    Bachelor's degree - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - Experience in program or project management - Experience working cross functionally with tech and non-tech teams - Experience in defining and implementing process...