Junior Is Key User

il y a 5 jours


Contern, Luxembourg Kuehne+Nagel Temps plein

**YOUR ROLE **:The key user is an operational first line helper. The key user acts as a go-to person for operation for IS related concerns. His target is to make the Contract Logistics site self-sufficient to run daily operations. In parallel of the daily business, the key user translate operational issued into IS requirements and solve them in collaboration with the IS super user. Thanks to several trainings / seminars and gained experience the key user will be developed to the IS Super user role.
**YOUR RESPONSIBILITIES**:

- 1st Level support for operations (escalation path to National Superuser/ helpdesk);
- Initiate ticket creation/ act as "Qualified Requestor";
- Keep IS SOPs/WIs current for existing operations;
- End user training;
- Ensure knowledge transfer to operations;
- Support Local or National Superuser to create, run and validate test cases (UAT, release testing) for the existing clients;
- Undertake special projects, provide statistics and reports ad required.

**YOUR SKILLS AND EXPERIENCES**:

- Diploma in computer science or system/software fields or in the Logistics field;
- Experience in logistics, production or warehouse operations is a plus;
- Analytical and logical method of working with structured approach and follow-up;
- Able to work independently and within a team, good interpersonal skills;
- Ability to translate technical topics into “understandable” words for non-IT employee and vice-versa;
- Good skills in MS Office, SQL knowledge is a plus;
- Good communication skills in English or French or German AND basic knowledge offanother of these 3 is mandatory.

**GOOD REASONS TO JOIN **:Kuehne+Nagel in Luxembourg was founded in 1970 and currently has around 700 employees with over 30 different nationalities. Located at the very heart of Europe, and as such the ideal starting place to travel in Europe, Luxembourg is known by its diversity, amazing nature and beautiful castles. Our head office is located in Contern, an industrial zone in the south-eastern part of Luxembourg (easily reachable by car or public transportation from Luxembourg, Germany, France or Belgium). We offer a position within a strong international environment with a competitive salary and opportunities for further development within the Kuehne+Nagel.


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