Digital Product Manager

il y a 2 semaines


Luxembourg Proximus Group Temps plein

**About Proximus Luxembourg**

Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

**Tango - Let yourself go**

Tango, a brand of Proximus Luxembourg, has been operating in the market since 1998. Today, more than 276,000 customers place their trust in the company.
As the country's first alternative operator, Tango offers a broad product portfolio including fixed and mobile telephony, Internet and TV services for residential customers and small businesses. The brand puts the user first and, since its inception, has pursued a strong innovation policy to provide the best technology at the fairest price.

**Job Content**:
Tango is looking for a Digital Product Manager that will help us deliver a best in class digital customer experience by developing digital products that are radically simple to access and use, whilst solving customer pain points and adding value to the business. If you are a passionate problem-solver with an instinct for understanding what makes customers tick and translating this into simple and relevant digital solutions then we would like to talk to you for this position.

The Digital Product Manager at Tango is part of the Digital and e-Transformation team and is responsible for managing the full lifecycle of our apps, website and the cross-platform integration of the different digital tools. In this role you will be responsible for translating customer & business needs into concrete digital solutions whilst managing multi-department & multi-vendor teams. This role will interface with a wide range of internal and external teams such as product, customer care, loyalty, marketing and communications, engineering, billing, etc. to ensure the digital solutions are in line with the objectives and strategy of the company.

**Responsibilities**:
***
As a Digital Product Manager, you will be responsible for:
1. Working together with the Head of Digital and e-Transformation on defining the strategy for Customer facing Digital tools & services (including apps and other digital solutions).

2. Customer facing Digital Products & tools roadmap planning, definition and design, implementation and user experience in accordance with business needs:

- Product & Tools definition
- Translating roadmaps into manageable digital product implementation planning & backlog
- Maintaining the prioritized development of user stories, features, and debugging
- Analysing digital product metrics and trends to assess digital product performance and improvement opportunities in order to continuously increase their usage and Net Promoter Score
- Coordinate and manage the implementation of digital tools and services with internal and external partners
- Manage the budget associated with the development of the digital tools and services

3. Managing cross-platform integrations of products and customer care digital tools:

- Responsible for ensuring a similar customer experience across digital platforms for products and services
- Responsible for defining the required features for the different platforms to ensure a good customer experience.

4. Defining, developing and implementing solutions to further digitalise our customer journeys in accordance with business needs:

- Define together with Telecom & TV product managers the optimal digital on-boarding and lifecycle management experience of our products and services
- Work on the integration of e-care/e-sales tools into our existing or new digital communication channels
- Identify and implement key opportunities for UX/UI optimizations on the existing Apps, website and other digital tools

5. Continuously benchmarking our customer facing digital tools against local competition and international players to make sure we continue offering the best digital experience in the market.

**Profile**:
Qualifications/personality traits:

- You have a business or engineering oriented education & experience (economics / commercial science /management / engineering / software development)
- You are a product manager or technical product manager with a minimum of



  • Luxembourg FERRERO Temps plein

    **Job Location: Luxembourg**: **Job Location: Luxembourg**: **Company description**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach....

  • Digital Channels

    il y a 1 mois


    Luxembourg Julius Baer Temps plein

    At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. Julius Baer embarked on an ambitious digital transformation initiative to bring our digital client experience to the next...

  • Manager Digital Sales

    il y a 1 mois


    Luxembourg Cargolux Temps plein

    TASK RESPONSIBILITIES: Part of the Digital Sales and Marketing Team, the Manager Digital Sales will be responsible for the development and monitoring of the digital sales channels (API, customer portal and platforms) and the digitalization of core internal sales processes. He/she will work in close collaboration with the IT and the Innovation team to ensure...

  • Digital Marketing Manager

    il y a 4 semaines


    Luxembourg Proximus Group Temps plein

    **About Proximus Luxembourg** Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit. With PSF support status, the company has almost 750 employees. All these experts share a passion for...


  • Luxembourg Fondation LHoFT Temps plein

    About the role As a business Manager on the business side, you will be responsible for extending Divizend’s platform for withholding tax refunds, the Maximizer, to also support B2B customers as claimants, e.g. tax advisors, asset managers, banks, family offices, stock-listed companies with ESOP and funds. You will be working for Divizend Luxembourg S.à...

  • Product Manager

    il y a 4 semaines


    Luxembourg Amazon Services Europe SARL (LU) - A61 Temps plein

    Experience in customer-facing product development and product management, including defining, launching, and optimizing product and services Over 2 million Sellers in 10 countries list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection...


  • Luxembourg Fondation LHoFT Temps plein

    We are looking for a hands-on Business Analyst/Product Owner for our FinTech products who will handle the analysis, the ideation and specification process, the product, features and priorities management, as well as the reporting and quality assurance for our bank compliance, KYC, payments, telecom and other digitisation/API products and projects. A genuine...

  • Analyst Digital Sales

    il y a 1 mois


    Luxembourg Cargolux Airlines International SA Temps plein

    TASK RESPONSIBILITIES:Support Cargolux Sales organization to identify commercial opportunities and risks emerging from the digital sales channels:Own and strengthen key relationships with key digital channel users and system providersManage all aspects of digital sales channel traffic monitoring, forecasting and reporting processesAssist with economic...

  • Digital Risk

    il y a 3 semaines


    Luxembourg, Luxembourg Deloitte Luxembourg Temps plein

    Deloitte provides a broad range of IT Risk Management and IT regulatory services to respond to a fast-paced and ever-changing technology environment.Our experts have hands-on experience in information security management, IT regulatory, digital resilience, business continuity management and crisis management, digital trust and risk management.Our team...

  • Product Governance Manager

    il y a 4 semaines


    Luxembourg M&G plc. Temps plein

    M&G plc. LuxembourgPosted 24 minutes ago Permanent Competitive - Product Governance Manager - At M&G our purpose is - **to help people manage and grow their savings and investments, responsibly**. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying...

  • Product Governance Manager

    il y a 4 semaines


    Luxembourg M&G plc Temps plein

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...


  • Luxembourg Epsa Transfo & Digital (a2bm) Temps plein

    EPSA Transfo & Digital (a2bm) est le leader en France, Belgique et Luxembourg du conseil en organisation avec engagement au résultat. EPSA Transfo & Digital (a2bm) est reconnu par les plus grandes multinationales pour sa force à implémenter des projets délivrant de substantiels gains de productivité. Nous recherchons actuellement un(e) **Consultant...

  • Product Owner

    il y a 4 semaines


    Luxembourg Proximus Group Temps plein

    **About Proximus Luxembourg** Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit. With PSF support status, the company has almost 750 employees. All these experts share a passion for digital...

  • Digital Risk

    il y a 1 mois


    Luxembourg, Luxembourg Deloitte Luxembourg Temps plein

    Deloitte provides a broad range of Digital Risk & Resilience Management and IT regulatory services to respond to a fast-paced and ever-changing technology environment.Our team assists clients by proposing pragmatic approaches and recommendations for managing digital risks and resilience and for meeting IT regulatory / compliance requirements.Our experts have...

  • Digital Risk

    il y a 1 mois


    Luxembourg Deloitte Luxembourg Temps plein

    Deloitte provides a broad range of IT Risk Management and IT regulatory services to respond to a fast-paced and ever-changing technology environment. Our experts have hands-on experience in information security management, IT regulatory, digital resilience, business continuity management and crisis management, digital trust and risk management. Our team...

  • Digital Risk

    il y a 4 semaines


    Luxembourg, Luxembourg Deloitte Luxembourg Temps plein

    Deloitte provides a broad range of IT Risk Management and IT regulatory services to respond to a fast-paced and ever-changing technology environment.Our experts have hands-on experience in information security management, IT regulatory, digital resilience, business continuity management and crisis management, digital trust and risk management.Our team...


  • Luxembourg, Luxembourg ING Temps plein

    Local Product Manager Transaction Services Your role & work environment The purpose of the local Product Manager function is to make our clients successful by offering them seamlessly integrated Transaction Services (TS) solutions. Products in scope are:· Payments· Cash and Liquidity Solutions· Trade (DocTrade, Guarantees and Working Capital Solutions)...


  • Luxembourg ING Temps plein

    Local Product Manager Transaction Services Your role & work environment  The purpose of the local Product Manager function is to make our clients successful by offering them seamlessly integrated Transaction Services (TS) solutions. Products in scope are:·       Payments·       Cash and Liquidity Solutions·       Trade (DocTrade,...


  • Luxembourg Findel Airport ING Temps plein

    Local Product Manager Transaction Services Your role & work environment The purpose of the local Product Manager function is to make our clients successful by offering them seamlessly integrated Transaction Services (TS) solutions. Products in scope are: - Payments - Cash and Liquidity Solutions - Trade (DocTrade, Guarantees and Working Capital...

  • Digital PMO

    il y a 7 jours


    Luxembourg FERRERO Temps plein

    **Job Location: Luxembourg**: **Company description**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50...