Senior Client Relationship Manager

il y a 2 semaines


Luxembourg CACEIS Temps plein

Description du poste
- Au sein de la division commerciale de CACEIS Bank, Luxembourg Branch, le Senior Client Relationship Manager est l’interlocuteur principal et privilégié des clients (asset managers, institutions financières du secteur privé et public, corporates, etc.) qui lui sont attribués.
- Il veille à la satisfaction des clients concernant les prestations rendues par CACEIS et au traitement diligent et professionnel de l'ensemble de leurs demandes.
- A ce titre:

- Il analyse l'ensemble des problématiques qui lui sont soumises et mobilise les équipes concernées afin que des solutions adaptées y soient apportées dans une démarche d’amélioration permanente de la qualité de service offerte aux clients et dans un double objectif de satisfaction et de fidélisation de sa clientèle.- Il connait les clients qui lui sont alloués. Il compléte et met à jour des fiches stratégiques clients permettant d’avoir une vue synthétique sur les principaux axes de développement du client et son degré de satisfaction.

Il alimente l’outil de CRM (Mercury) des données clients, des comptes-rendus de visites et des campagnes commerciales afin de produire les indicateurs de performance.

Il exécute le Plan d’Action Commercial pour les relations existantes (stratégie de fidélisation): retain business / increase wallet (cross-selling) existing clients.
- Il coordonne le suivi de la qualité de la prestation de CACEIS en local et à l’international via animation de comités de suivi, revues de due diligence, implémentation campagnes promotionnelles, analyse des besoins, alimentation du reporting destiné à la Direction.-
- Date de prise de fonction
02/01/2023
- Poste avec management
Non
- Cadre / Non Cadre
Non cadre
- Niveau d'étude minimum
Bac + 5 / M2 et plus
- Formation / Spécialisation
Formation supérieure en Economie, Finance ou Gestion
Expérience dans un ou de préférence plusieurs domaines de services aux Asset Managers.
- Connaissance générale de l'environnement des fonds d'investissements et de la banque dépositaire, des principaux acteurs au Luxembourg et des activités / métiers y relatifs.
- Connaissance générale des processus opérationnels relatifs aux activités / prestations de CACEIS Bank Luxembourg.
- Connaissance approfondie des gammes de produits et services offert par le Groupe CACEIS.
- Niveau d'expérience minimum
11 ans et plus
- Soft skills
- Excellentes capacités relationnelles: gestion de la clientèle, opérationnelle et commerciale.
- Sens aigu de la communication.
- Rigoureux, proactif et attentif.
- Disponibilité de se déplacer en Europe.
- Outils informatiques
Connaissance du Pack Office (Word, Excel, Powerpoint).
- Langues
Bonne maîtrise de l'anglais à l'écrit et à l'oral. Tout autre langue est un atout.
- Entreprise CACEIS


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