Eu Customers Returns Transportation Program

Il y a 5 mois

Luxembourg Amazon EU SARL Temps plein

Bachelor’s Degree
- Relevant experience in operations, supply chain, and logistics
- Relevant experience in data management and reporting
- Experience working with tech teams to build technology-based tools/solutions
- Experience working cross functionally across several teams experience
- Proven ability to drive decisions through data and analytics, utilizing tools such as SQL, Tableau, and Excel

At Amazon, we're working to be the most Customer-centric company on earth.
The Reverse Logistics Services (RLS) team manages the in-store customer experience (CX), item induction, and transportation of returned items from customers to Return Processing Centers worldwide. Our vision is to increase customer trust by providing a convenient returns experience to every Amazon customer regardless of fulfillment channel and geography.
We develop programs, products, and features to increase Customer Convenience while decreasing Return Cost for Amazon. We are continually innovating, improving, and eliminating the upstream defects by implementing repeatable mechanisms.
In this role, you will be joining the EU RLS Team as a Program Manager, focusing on Heavy and Bulky Returns Transportation and EU in-store experience. For this, we are looking for someone with excellent analytical, problem solving, and communication skills.

Key job responsibilities

**You will**:

- Work closely with business and operational stakeholders
- Manage Heavy & Bulky carrier integration and transportation performance
- Collaborate with transportation technology teams to launch new programs and features, and problem solve existing pain points

**You will also**:

- Manage data collection process to evaluate EU10 in-store Returns Customers Experience.
- Collaborate with others PM in the team to eliminate defects, improve CX and decrease costs by raising the in-store CX bar.

About the team
We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth.

Luxembourg, LUX
- Experience in Heavy & Bulky operations, logistics, and/or transportation
- Intermediate to advanced knowledge of SQL, Tableau, and Excel
- Ability to organize, prioritize and manage multiple projects and tasks
- Excellent written and verbal communication skills complemented with the ability to problem solve independently

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