Epayment Customer Relationship Analyst
Il y a 3 mois
**JOB DESCRIPTION**
We have an exciting opportunity at J.P. Morgan Mobility Payments Solutions in Strassen, Luxembourg - the joint venture of Volkswagen Financial Services AG and J.P. Morgan.
Job summary:
This role is part of the ePayment Customer Relationship Management team (CRM). The CRM Team works in close interaction with the JPMMPS Sales Team and Operation Teams to coordinate the best possible response to our customer’s expectations and further improve our services. You will play an active role in the requirements definition and implementation of any project related to Customer Relationship management.
Job responsibilities:
- Manage relationships with our customers, identify needs and business opportunities
- Gather customer feedback in a structured way, organize and coordinate required activities to address customers needs and manage related communication processes
- Use market and internal data sets, analytics and monitoring tools to pro-actively monitor customer’s experience and satisfaction
- Manage projects related to Customer Relationship Management and contribute proactively to all projects supporting customer experience (specifically with Sales and Operations Teams)
- Provide support on communication and presentations to clients
Required qualifications
- At least 3 Years of experience in account relationship management or key account management, preferably in a payments or financial products environment
- Knowledge in E-commerce payments and/or CRM systems is considered an asset
- Proven track-record of managing and growing customer accounts
- Strong interest in digital and finance products
- Experienced in communication and collaboration with product, operations and sales teams
- Strong interpersonal skills and a great team player
- Pro-active, solution oriented and highly motivated
- Good organizational skills
- Languages : Excellent English written and verbal communication skills, German language proficiency is a strong additional asset, any other languages would be appreciated
- Excellent working skills with MS Office, in particular with PowerPoint and Excel
**ABOUT US**
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
**ABOUT THE TEAM**
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
-
Customer Relationship Officer
Il y a 7 mois
Luxembourg Human Innovation Partners Temps pleinHI Partners is currently seeking a Customer Relationship Officer who is fluent in German to an Asset Management structure in Luxembourg. As a Customer Relationship Officer, you will play a key role in building and maintaining strong relationships with our clients and ensuring their satisfaction with our products and services. **Responsibilities**: - Build...
-
Customer Insights Data Analyst
Il y a 7 mois
Luxembourg Findel Airport ING Temps pleinCustomer Insights Data Analyst The team and your work environment In Marketing and Customer Interactions Center of Expertise we are looking for a skilled Customer Insights Data Analyst. Our team is dedicated to deliver the right product, service or experience to each customer and prospect, at the right time via the right channel. We do this by actively...
-
Customer Intelligence Analyst
il y a 7 heures
Luxembourg BNP Paribas Temps pleinCUSTOMER INTELLIGENCE ANALYST (H/F) (NUMÉRO DE L'EMPLOI : BGL002638) - Depuis mai 2009, _**_BGL BNP Paribas_**_ fait partie du groupe BNP Paribas, leader européen en matière de services bancaires et financiers. _Avec _**_BGL BNP Paribas_**_, le Groupe BNP Paribas est le premier employeur du secteur financier et un des plus grands employeurs du...
-
Business Analyst
Il y a 3 mois
Luxembourg TMC Temps pleinLuxembourg Digital & IT Luxembourg Hybrid TMC Luxembourg is looking for three Business Analyst (Customer Experience) to work together by joining the Reporting and Data Management Team of its client. - About The Member Company - We are a global high-tech consultancy company with a team of entrepreneurial engineers, scientists, and digital experts from around...
-
Financial Analyst, Eu Customer Fulfillment
Il y a 6 mois
Luxembourg Amazon Europe Core Sarl Temps pleinBA/BS degree in Finance, Accounting, Business, Engineering or similar discipline - Relevant experience in positions that require analysis and reporting financial results - Financial acumen and analytical experience delivering forecasting, variance analysis, and data interpretation of business impact and results - Strong technical background including Excel,...
-
Customer Relationship Manager
Il y a 6 mois
Luxembourg Arhis People Solutions Temps pleinArhis People Solutions est votre partenaire de confiance pour tous vos besoins en ressources humaines. Avec une approche personnalisée et un engagement envers l'intégrité, nous offrons des services complets, du recrutement à la gestion des talents. POSTE A propos de notre client Notre client est une société spécialisée dans le domaine de la...
-
Business Analyst
il y a 7 heures
Luxembourg Findel Airport ING Temps pleinBusiness Analyst / Customer Journey Expert ING Luxembourg is looking for a Business Analyst / Customer Journey Expert who will be working in the tribe Wholesale Banking Products & Channels. The aim of this tribe is to deliver high quality products and services to the Wholesale Banking department for an improved uniform client experience. The team is SPOC...
-
Financial Analyst, Eu Customer Fulfillment Capex
Il y a 7 mois
Luxembourg Amazon Europe Core Sarl Temps pleinBA/BS degree in Finance, Accounting, Business, Engineering or similar discipline - Relevant experience in positions that require analysis and reporting financial results - Financial acumen and analytical experience delivering forecasting, variance analysis, and data interpretation of business impact and results - Strong technical background including Excel,...
-
Stagiaire - Customer Expérience Analyste (H/F)
Il y a 7 mois
Luxembourg BNP Paribas Temps pleinSTAGIAIRE - CUSTOMER EXPÉRIENCE ANALYSTE (H/F) (JOB NUMBER: BGL002804) Depuis mai 2009, **BGL BNP Paribas** fait partie du groupe BNP Paribas, leader européen en matière de services bancaires et financiers. Avec **BGL BNP Paribas**, le Groupe BNP Paribas est le premier employeur du secteur financier et l’un des plus grands employeurs du Grand-Duché...
-
Relationship Officer
Il y a 2 mois
Luxembourg Moovijob Week Journée spéciale Banque Assurance Services financiers Temps plein**Relationship Officer / Operations Officer / Credit Officer (h/f)**: Nous sommes actuellement à la recherche de Relationship Officer, Operations Officer, Credit Officer pour intégrer, des banques, des assurances, des cabinets de conseils et d'audit, des institutions financières,... **Profil**: - Des compétences dans les domaines suivants sont un atout...
-
Senior Finance Analyst, Eu Customer Fulfilment Fp&a
Il y a 6 mois
Luxembourg Amazon EU Sarl Temps pleinA degree - Relevant experience in a finance role leading a project or programme and partnering with multiple stakeholders within a business - Relevant experience working with Excel, reporting tools and large-scale data mining tools, such as Power BI, Python, SQL, or Tableau - Relevant experience in financial modelling As a Senior Finance Analyst, you’ll...
-
Relationship Officer
Il y a 2 mois
Luxembourg Moovijob Week Journée spéciale Banque Assurance Services financiers Temps plein**Relationship Officer / Operations Officer / Credit Officer (M/F)**: We are currently looking for Relationship Officers, Operations Officers, Credit Officers to join banks, insurance companies, consulting and audit firms, financial institutions,... **Profile**: - Skills in the following areas are an advantage: risk management, types of financing,...
-
Relationship Officer
Il y a 4 mois
Luxembourg Unicareers Temps plein**Relationship Officer / Operations Officer / Credit Officer (h/f) - Stage / CDI**: Nous sommes actuellement à la recherche de Relationship Officer, Operations Officer, Credit Officer pour intégrer, des banques, des assurances, des cabinets de conseils et d'audit, des institutions financières,... **Profil**: - Des compétences dans les domaines suivants...
-
Relationship Officer
Il y a 7 mois
Luxembourg Moovijob.com Temps plein**Relationship Officer / Operations Officer / Credit Officer (h/f) - Stage / CDI**: Nous sommes actuellement à la recherche de Relationship Officer, Operations Officer, Credit Officer pour intégrer, des banques, des assurances, des cabinets de conseils et d'audit, des institutions financières,... **Profil**: - Des compétences dans les domaines suivants...
-
Relationship Assistant, Client Coverage
Il y a 8 mois
Luxembourg RBS International Temps pleinJoin us as a Relationship Assistant, Client Coverage - Join our client management team in RBS International in an exciting sales focussed role - We’re looking for someone to establish and build relationships with prospective corporate customers, and work with relationship managers to achieve business wins - You’ll be identifying, managing and escalating...
-
Senior Financial Analyst, Global Customer
Il y a 6 mois
Luxembourg Amazon EU SARL Temps pleinA degree in Finance, Mathematics, Economics, or another relevant field - Relevant experience in a finance role including partnering with a variety of stakeholders across the business - Relevant experience in managing people - Relevant experience working with Excel and large-scale data mining and reporting tools such as Python, SQL or Tableau - Relevant...
-
Relationship Officer
Il y a 7 mois
Luxembourg Moovijob.com Temps plein**Relationship Officer / Operations Officer / Credit Officer (M/F) - Stage / CDI**: We are currently looking for Relationship Officers, Operations Officers, Credit Officers to join banks, insurance companies, consulting and audit firms, financial institutions,... **Profile**: - Skills in the following areas are an advantage: risk management, types of...
-
Relationship Officer
Il y a 4 mois
Luxembourg Unicareers Temps plein**Relationship Officer / Operations Officer / Credit Officer (M/F) - Stage / CDI**: We are currently looking for Relationship Officers, Operations Officers, Credit Officers to join banks, insurance companies, consulting and audit firms, financial institutions,... **Profile**: - Skills in the following areas are an advantage: risk management, types of...
-
Assistant Director, Client Relationship Management
Il y a 9 mois
Luxembourg NatWest Temps pleinJoin us as an Assistant Director in Client Relationship Management - We’re looking for someone to establish and build relationships with prospective institutional banking customers, and work with relationship managers to achieve business wins - You’ll be identifying, managing and escalating conduct risk to deliver key customer outcomes - This is an...
-
Customer Success Manager
il y a 7 heures
Luxembourg Gcore Temps plein**_Gcore is looking for a Customer success manager to join our Sales team!_** **Responsibilities**: - Creates customer awareness within the company and acts as “the voice of the customer” - Coordinates customer escalations and communicates with customers regarding the (current) status escalations - Analyzes, reviews and reports performance results with...
