Emplois actuels liés à Complaints Team Leader - Luxembourg - Lloyds Banking Group
-
Complaints Consultant
il y a 1 semaine
Luxembourg Lloyds Banking Group Temps pleinEnd Date Tuesday 17 September 2024 Salary Range £0 - £0 We support flexible working - click here for more information on flexible working options Flexible Working Options Job Description Summary Job Description Role: SWE Complaints Consultant Grade: Band C Location: Luxembourg About Lloyds Banking Group (“LBG”) Scottish Widows Europe, a...
-
Complaints Manager
il y a 7 jours
Luxembourg Satispay Temps plein**Simplify payments to improve everyone’s life** More than an app, Satispay is a great group of creative, innovative, curious, enthusiastic people united by a bold mission: to build the future of payments in Europe! We created a mobile payment network to revolutionize how people think about money, by creating a direct connection between consumers and...
-
Team Leader Aml/kyc
il y a 2 jours
Luxembourg Saxton Leigh Temps plein**THE COMPANY**: Our client is a global investment management firm, advising many of the world’s leading families and wealth creators. **THE RESPONSIBILITIES**: - Takes responsibility for the management and sustainable performance of the team: assigning tasks and responsibilities, monitoring day-to-day service delivery, and performing KPI measurement of...
-
Team Leader
il y a 1 semaine
Luxembourg Université du Luxembourg Temps pleinThe University of Luxembourg is an international research university with a distinctly multilingual and interdisciplinary character. Created in 2003, it strives today to meet tomorrow's major societal challenges, by nurturing an interdisciplinary approach and international outlook, investing in scientific quality and innovation, as well as offering...
-
Team Leader
il y a 7 jours
Luxembourg Axis Temps pleinFor one of our clients we are currently looking for a Team Leader.Lead a team of 12 persons Build and implement recruiting strategyDrive the full spectrum of recruitment activitiesManage end-to-end recruitment for high profiles rolesIdentify and implement HR indicatorPerform Analyses of hiring needs... **Beschrijving** For one of our clients we are...
-
Ta Shs Team Leader
il y a 2 semaines
Luxembourg Brown Brothers Harriman Temps pleinWhat You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and...
-
Accounting Team Leader
il y a 5 jours
Luxembourg Le Grand & Associates Temps pleinWould you like to become a MANAGER? Or do you already have experience in team management? - Would you like to share your experience in a new team where you can grow and take over the leadership of your team? - We are looking for a new Accounting Team-Leader to take over the management of a team of accountants. The company is a large Management Company...
-
Team Lead
il y a 20 heures
Luxembourg Europ IT Services Temps pleinEurop-IT group provides IT services and engineering to corporate clients, small to medium sized business and other various companies throughout Europe. Team Lead Mission Gestion des affectations des chantiers aux autres collaborateurs de l'équipe (Business Analysts et développeurs) Planification et suivi de l'avancement des chantiers Garantir la...
-
Team Leader Unix Team
il y a 2 semaines
Luxembourg Gate-16 Temps pleinAs a UNIX Team Leader you ensure that the client’s IT infrastructure and systems remains operational through proactively managing technical incidents to resolution. Your primary objective is to ensure zero missed service level agreement conditions and the achievement of client satisfaction through assisting with the planning, building and supporting of...
-
QA Team Leader
il y a 7 jours
Luxembourg TMC Temps pleinLuxembourgTMC Luxembourg is a company which is built on the principles of transparency & entrepreneurship. Our business model “the employeneurship” is truly unique and to strengthen the team, we are currently looking for a QA team leader **| Your challenges?**: We are seeking an experienced QA Team Lead to join our team. The QA Team Lead will be...
-
Performance Team Leader
il y a 7 jours
Luxembourg Mayford James Temps pleinS- Posted by - Sarah Williams- Recruiter International Asset Manager are looking to recruit an Investment Performance Team Leader. Supporting the Portfolio Managers, Client Services, Marketing and Sales by delivering detailed performance attribution reporting. Main responsibilities would include: - Provide detailed attribution analysis to PMs, detailing...
-
Ta Team Leader Graduate
il y a 20 heures
Luxembourg KPMG Luxembourg Temps plein**Find your purpose at KPMG Luxembourg** We see a world of opportunity. From uncovering ways to digitalize, to enabling new sectors to take off, to building sustainability and resilience into economies, we know insights reveal new opportunities for all. We are diverse and dedicated problem solvers, part of the worldwide network of high-quality audit, tax...
-
Team Leader
il y a 5 jours
Luxembourg Kronospan Temps plein**Intitulé du poste**: Team Leader (F/H) **Type de contrat**: Full-time **Ce que nous offrons**: Pourquoi rejoindre Kronospan ? - Pour travailler dans une organisation internationale et multiculturelle, dynamique, en pleine croissance avec une position établie sur le marché, - Pour suivre un programme de formation adéquat et acquérir une vaste...
-
Procurement Team Leader
il y a 7 jours
Luxembourg Findel Airport ING Temps plein**Job Description**: - Procurement Team Leader- ING Luxembourg recherche un Procurement Team Leader à temps plein pour une durée indéterminée.- Au sein du Département Finance, le service Procurement (équipe de 3 personnes) aide les différents départements de la banque à sélectionner, le meilleur produit ou prestataire de services, tout en tenant...
-
Team Lead Accounting
il y a 1 heure
Luxembourg BlackRidge Group Temps plein**Job Information**: Work Experience - 5+ years Industry - Financial Services Contact Number - +352 20 61 04 Salary City - Luxembourg Country - Luxembourg Province - Luxembourg (fr) Postal Code - L-1616 TEAM LEAD ACCOUNTING PRIVATE EQUITY(M/F/d) One of historical client of BlackRidge Group is looking for a TEAM LEAD F/H. **Your Responsibilities** -...
-
Accounting Team Leader
il y a 2 semaines
Luxembourg Talent Partners Temps plein**Accounting Team Leader (M/F) - English speaking - Luxembourg Office** Work Permit Required Our client, experiencing significant growth, is seeking an experienced and dynamic Accounting Team Leader to join their Luxembourg office (new position - Based in Luxembourg-city). This role is pivotal in ensuring the accuracy and integrity of the company's...
-
Team Leader Tempering
il y a 1 heure
Luxembourg BlackRidge Group Temps plein**Job Information**: Work Experience - 4-5 ans Salary - 0 Industry - Engineering City - Luxembourg Country - Luxembourg Province - Luxembourg (fr) Postal Code - L-1616 **Team Leader Tempering (f/m/x)** **You can look forward to these exciting tasks**: - Coach and supervise production operators - Develop versatility in the team to adapt it to customer...
-
Recruitment Team Lead
il y a 20 heures
Luxembourg Byborg Enterprises SA Temps pleinCompany Description **Unique, exciting, fun-loving, and fast-growing **- Welcome to Docler Group which is the umbrella company of Byborg Enterprises! Since launching in 2001, we have created products and experiences that entertain millions of people across the globe. We now serve more than 50 million users a day and are consistently among the top visited...
-
AML/KYC Team lead
il y a 1 semaine
Luxembourg, Luxembourg EFA Temps pleinUI efa is recruiting a: AML/KYC Team lead Responsibilities and dutiesEfficiently organize the Investors' Due Diligence team by allocating tasks to the different team members;Ensure that the different tasks are well followed up by performing spot-checks and implementing regular
-
Team Leader Support
il y a 1 semaine
Luxembourg Econocom Temps pleinEconocom designs, finances and oversees companies' digital transformation. The Econocom Group share is part of the BelMid index. You will be part of our Team in Luxembourg and you report to the Service Delivery Manager of Econocom PSF S.A. **Responsibilities**: Supervise IT support team in scheduling and completing tasks and status reports, assisting with...
Complaints Team Leader
il y a 1 mois
End Date
Tuesday 17 September 2024
Salary Range
£0 - £0
We support flexible working - click here for more information on flexible working options
Flexible Working Options
Job Description Summary
Job Description
Role: SWE Complaints Team Leader
Grade: Band D
Location: Luxembourg
About Lloyds Banking Group (“LBG”)
Scottish Widows Europe, a subsidiary of Scottish Widows, was established in Luxembourg to ensure continuity of servicing for its existing EU business after the UK’s exit from the EU, and is authorized to conduct run-off insurance business in Europe (“SWE”).
The portfolio of SWE is largely represented by with-profit policies (but also includes unit-linked policies), originally sold through the Clerical Medical Brand. The portfolio has c.€2 billion assets, with approximately 55,000 policyholders. Since March 2019, the business has been run from Luxembourg, and maintains branches in Germany and Italy. SWE relies on outsourcers in Germany, Italy and Luxembourg to provide policyholder service and administration.
SWE is part of Scottish Widows, a 100% subsidiary of LBG and a strong life and pension company in the UK. Its product range includes
life assurance
,
pensions
,
investments
and
savings
- The company has been providing financial services to the UK market since 1815. The company sells products through independent financial advisers, direct to customers and through LBG bank branches. Scottish Widows employs around 3,000 people.
LBG is a leading UK based financial services group providing a wide range of banking and financial services, passionate about personal and commercial customers. The main business activities are retail, commercial and corporate banking, general insurance, and life, pensions and investment provision. Services are offered through well-recognized brands including Lloyds Bank, Halifax, Bank of Scotland, and Scottish Widows, and a range of distribution channels.
About the Role:
We have an outstanding opportunity for you to join SWE, a diverse and inclusive team based in Luxembourg, and to work in an international and informal environment. Note that this Complaints role will report to the SWE Head of Operations.
As a Complaints Team Leader you'll be part of a small cross-functional delivery team dealing with complaints from customers or their legal representatives. These complaints relate to SWE legacy products, how they were sold and their Terms & Conditions.
Key Accountabilities:
- Managing and leading a team to ensure effective and timely handling of complaints in line with SWE Complaints policy, taking into account any relevant legal and economic implications and the regulatory requirements of the jurisdiction in which the policy was originally sold.
- Helping prepare and approve responses to the regulatory bodies including CAA, BaFin and IVASS.
- Ensuring that the team are suitably skilled and able to effectively handle complaints while meeting the internal polices of SWE and the reasonable interests of customers.
- Work with our business partners to investigate and resolve customer complaints as needed and provide the necessary guidance to prevent or answer similar complaints in conjunction with our internal legal department.
- Maintaining regular contact with all parties involved in complaints handling including senior decision makers and our in-house legal department to ensure the frequency and themes of complaints are well understood.
- Recommend changes to relevant operational and business processes in order to improve efficiency and reduce complaints.
- Ensuring that our customers are treated fairly and that the complaints team understand how to identify and respond appropriately to potentially vulnerable customers.
About you
- A strong track record of working in a similar role within Financial Services, particularly the Insurance industry
- Experience of working in a Customer services role within Life Insurance
- Good knowledge about products, legal frameworks and services
- Strong organisational skills
- Good experience in understanding the customer perspective and how to identify and support vulnerable customers
- Excellent communication skills, with the ability to empathise with a customer perspective
- Proficient in English and German. Italian and French would be a plus
- At ease with standard MS Office (Word, Excel, PowerPoint, Outlook etc.) and Adobe tools. Willing to learn and use more specific IT tools (including In-house software)
- Open minded, able to demonstrate key behavioural capabilities including teamwork, ownership, agility, proactivity and innovation
- Keen to suggest new ideas and implement pragmatic and workable solutions.
- Positively influence others by demonstrating Lloyds Banking Group values and behaviour and encourages this in team members.
We're dedicated to giving you opportunities and support to develop you both expertly and personally as well as to optimise and increase your potential.
In return,
