Sr Program Manager, Emea Cx

il y a 6 jours

Luxembourg Amazon EU Sarl Temps plein

Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Does the thought of shaping our end-user experience excite you?

We are looking for an inventive and results-oriented Senior Program Manager to develop and pilot Voice of The Customer initiatives within the Operations Technology Solutions (OTS) EMEA team. OTS designs, builds, deploys, and sustains the technical infrastructure and end user devices that enable and protect Amazon Operations.

As a Senior Program Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, you’ll continuously be scoping out new solutions. You’ll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.

Key job responsibilities
- Design and lead the implementation of research programs end-to-end, including experimentation design, surveys, and focus groups in partnership with technical team members
- Author strategy narratives and translate research findings into actionable business insights
- Create innovative solutions using data and research to address wider challenges in your organisation
- Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organizations
- Work alongside senior leadership to establish and prioritize improvement programs, seeing them through from start to finish

A day in the life
As a Senior Program Manager, you’ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programs. You’ll use strategic thinking to define and implement an efficient project plan.

Senior Program Managers have significant responsibilities, and you’ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.

About the team
Within the Ops Tech Solutions (OTS) team, we offer constant tech support to Amazon’s global operations. Maintaining, upgrading and protecting the IT infrastructure and end-user devices of one of the world’s largest businesses requires diverse skills. Some of the team are engineers who help implement solutions and create new ones, whilst other people take management roles, providing leadership to our tech support colleagues so they can better help our end-users.

Amazon’s OTS team work hard to balance performance and sustainability in all new solutions. Our team operates around the clock, making sure we can offer support or carry out important maintenance with mínimal business interruption.

Luxembourg, LUX
- Master's degree, or MBA in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- Experience leading process improvements
- Experience working cross functionally with tech and non-tech teams

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