Change Manager

il y a 2 jours


Luxembourg Getronics Temps plein

Change manager has an active role in the day-to-day activities of the process as well as the responsibility for the day-to-day execution of the process.

Is responsible for monitoring and supervising changes to processes and systems, technology, and processes within the organization and play a crucial role in ensuring that staff members embrace the change. Ensure that change projects are implemented on time and within budget.

**Responsibilities**
- Support the implementation and improvement of the policies, processes, and procedures in relation to Change Management (CM).
- Monitor compliance and ensure the processes and procedures are being adhered to by all teams.
- Support ISO compliance procedures and audit activities.
- Chair & participate in Change Advisory Boards (CABs) meetings.
- Review, authorize and prioritize Change requests (CRs, RFCs) as required, organize Change Review boards with the required participants, to facilitate the safe implementation with respect to CM processes and procedures.
- Support the operational management of all types of Change and Release CRs using the appropriate authorized tools.
- Support the various Project teams to ensure Change management processes and procedures are incorporated into their plans for solutions and services with proper deliverables.
- Issue monthly KPI and SLA reports to management.
- Lead the continuous improvement of Change Management process, procedures and templates.
- Manage CM day-to-day activities, collect process metrics (KPIs), track CR implementations process compliance and escalate any issues with the process
- Act as chairperson for process meetings.
- Ensure that the Forward Schedule of Changes (FSC) is updated and available.
- Conduct post-implementation reviews (PIRs) for those changes for which such reviews are deemed necessary.

**Qualifications / Skills**
- +5 years of Experience in Change Management.
- Bachelors or Master’s Degree in Computer Science or related field of study.
- Prior experience in an IT Operations / Service Desk environment.
- Strong communication, negotiation and facilitation skills.
- Experience in Financial Services, IT or Consulting industry.
- Experience in large-scale change portfolio management, program & project management, business consulting and process re-engineering.
- Working knowledge of ITIL principals and best practices, ITIL Foundations Certification desired.
- Ability to manage multiple high priorities/competing priorities and flexibility to adjust to changing requirements, schedules and priorities.
- Understanding complex Processes.
- Good experience on implementation, integration and effectiveness of change management processes.
- Ability to ensure compliance with organizational strategies.
- Superior attention to detail and a methodical approach, with excellent written and verbal communication skills at all organizational levels as well as the ability to build consensus and work effectively at all levels of the organization.
- Available to work occasional weekends and nights.

**About Getronics**:
Getronics is a global ICT integrator with a long history that extends over 135 years. With about 4,000 colleagues across Europe, Asia Pacific, and Latin America, Getronics’ vision is to reimagine the digital future, one customer at a time.

We do this by leveraging an integrated and secure-by-design portfolio around Digital Workplace, Business Applications, Smart Spaces, Multi-Cloud, Field & Onsite Support, Service Desk, Network Infrastructure, and Security & Compliance to serve our more than 1,400 customers in both public and private sector.

Getronics is the founder and leading member of the Global Workspace Alliance. This unique model provides customers with consistent IT services across 185 countries, with one single point of contact, contract, and billing entity yet maintaining the local touch with flexibility and cultural fit of a local partner.


  • Change Manager

    il y a 4 semaines


    Luxembourg IT Solutions Temps plein

    About the Role We are seeking an experienced Change Manager to support the successful digital implementations within a leading Finance institution in Luxembourg. This role is crucial in ensuring smooth adoption, minimizing resistance, and driving engagement across the organization. Key Responsibilities - Develop and execute a change management strategy for...

  • Change Manager

    il y a 1 semaine


    Luxembourg ARHS Cube Temps plein

    Description du poste Vous êtes **talentueux**, **motivé **et **ambitieux **? Alors, nous serons ravis de vous rencontrer ! Arηs Cube est à la recherche d'un **Change Manager (H/F) **afin de superviser les changements de processus et de systèmes au sein de l'organisation. Il/elle s'assurera que les membres du personnel adhèrent au changement, tout en...

  • Change Manager

    il y a 2 semaines


    Luxembourg Resultance Temps plein

    We are looking for an experienced **Change Manager (Independent Consultant)** to drive and support organizational transformation initiatives. This role requires a strategic thinker with strong analytical skills, a deep understanding of change management methodologies, and the ability to engage diverse stakeholders effectively. Given the **multicultural and...

  • Release & Change Manager

    il y a 4 semaines


    Luxembourg Keyteo Temps plein

    Context of the job Pourquoi rejoindre KEYTEO Luxembourg ? Chez Keyteo Luxembourg, nous sommes une Société de Conseil spécialisée dans les domaines de la Stratégie Digitale et de l’Expertise Métier. Nous accompagnons nos clients dans les secteurs de la Banque, Assurance Finance et Télécommunications, dans leurs objectifs de transformation et...

  • Senior Change Specialist

    il y a 6 jours


    Luxembourg Schroders Temps plein

    **Senior Change Specialist - Asset Management** **Who we’re looking for** We are currently seeking a Senior Project Manager/Business Analyst (referred to internally as Senior Change Specialist to reinforce our change management team). Based in Luxembourg, the Senior Change Specialist will drive and support various business change projects across the...

  • Nsi - Change Manager - Fr/an

    il y a 3 semaines


    Luxembourg NSI Temps plein

    **Description de l'offre d'emploi**: Afin de renforcer nos équipes, nous sommes à la recherche d'un(e) **Change Manager** parlant **français et anglais.** **Vos principales responsabilités**: - Accompagnement dans la définition et la mise en oeuvre de stratégies de transformation - Analyse des processus et des enjeux organisationnels, identification...

  • Itil Operations Manager

    il y a 5 jours


    Luxembourg Contracts Recruitment Consulting Temps plein

    **ITIL Operations Manager (Incident & Change Management) - Luxembourg (EU Nationals Only)** Major European Institution in Luxembourg (& Belgium) **Activities**: - Coordinates activities that affect IT Operations organisation - Responsible for the production and planning of daily operations - Liaise with the Team leaders but also with the different team...


  • Luxembourg Amazon EU Sarl Temps plein

    Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience in program or project management - Experience working cross functionally with tech and non-tech teams - Experience in defining and implementing process improvement initiatives using data and metrics - Experience defining program requirements and using...


  • Luxembourg BNP Paribas Securities Services Temps plein

    The Securities Services business of BNP Paribas is one of Europe's leading providers of custody services for securities. The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services. To...


  • Luxembourg DSI Group Temps plein

    DSI GROUP est une entreprise internationale de conseil en management, technologies et intégration, nous intervenons sur plusieurs métiers : télécoms, SI, Infrastructure et internet des objets (IOT). Notre mission est d’assurer un service de haut niveau tout en accordant une grande importance à la satisfaction et au développement professionnel de nos...


  • Luxembourg Mind Forest Temps plein

    Dans le cadre de notre développement, nous recherchons un(e) **Consultant senior en gestion du changement (REF : MF-CM-01)** **Vos tâches**: - Conseiller et accompagner les clients dans la réussite de leur processus de changement - Effectuer des analyses organisationnelles et élaborer des plans d'action efficaces couvrant la communication, la...

  • Ta Kyc Transformation

    il y a 14 heures


    Luxembourg BNP Paribas Temps plein

    TA KYC TRANSFORMATION - SENIOR BUSINESS CHANGE MANAGER (M/F) (NUMÉRO DE L'EMPLOI : AFS000817) **_BNP Paribas_**_ has a presence in 65 countries, with close to 190,000 employees, including nearly 148,000 in Europe. _ **_The Luxembourg branch_**_ plays a major part in its operations, offering clients high value-added services extending from custody to...

  • Private Capital

    il y a 1 semaine


    Luxembourg BNP Paribas Temps plein

    PRIVATE CAPITAL - OFFICER GLOBAL BUSINESS CHANGE MANAGEMENT (NUMÉRO DE L'EMPLOI : LUX022223) - The Securities Services business of BNP Paribas is one of Europe's leading providers of custody services for securities._ - The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities...


  • Luxembourg Resultance Temps plein

    To cope with the growth of our business, we are looking for: **_CONSULTANT IN OPERATIONAL EXCELLENCE AND CHANGE MANAGEMENT_** **_ SPECIALIZED IN PURCHASING (M/F)_** **Your mission** Integrated into a project team at the client, as a consultant in Organization and Change Management, you will: - Analyze key processes and propose solutions for simplification...

  • Itsm Manager

    il y a 2 semaines


    Luxembourg AUBAY S.A. Temps plein

    Pour l’un de nos clients, une banque située à Luxembourg, Nous recherchons un ITSM Manager Contexte: En vue de renforcer son équipe ITSM, notre client recherche activement un collaborateur ITSM Manager, qui sera responsable des quatre processus ITSM clés : IT Change Management, Service Request Management, Incident Management et Problem...

  • Itsm Manager

    il y a 2 semaines


    Luxembourg Europ IT Services Temps plein

    Europ-IT group provides IT services and engineering to corporate clients, small to medium sized business and other various companies throughout Europe. Ce rôle sera central pour veiller au respect de la bonne exécution de ces processus afin de garantir la disponibilité, la rapidité, la qualité, la fiabilité et la bonne gestion des services IT. Ce...

  • Itsm Manager

    il y a 2 semaines


    Luxembourg EXMC Temps plein

    Objectif : Ce rôle sera central pour veiller au respect de la bonne exécution de ces processus afin de garantir la disponibilité, la rapidité, la qualité, la fiabilité et la bonne gestion des services IT. Ce profil jouera un rôle essentiel de coordination avec les équipes utilisatrices de ces processus (Métiers et IT). L?ITSM Manager proposera...

  • Incident Manager

    il y a 2 jours


    Luxembourg Getronics Temps plein

    Working in the area of information technology, an Incident Manager is essentially responsible for the upkeep and smooth operations of IT systems overseeing all aspects of the incident management process, from evaluation to resolution. Incident Manager records all issues and helps to design ways to prevent similar problems in the future. He or she will...

  • Itsm Manager

    il y a 1 semaine


    Luxembourg EXMC Temps plein

    Objectif : Ce rôle sera central pour veiller au respect de la bonne exécution de ces processus afin de garantir la disponibilité, la rapidité, la qualité, la fiabilité et la bonne gestion des services IT. Ce profil jouera un rôle essentiel de coordination avec les équipes utilisatrices de ces processus (Métiers et IT). L'ITSM Manager proposera...

  • Incident Manager

    il y a 2 jours


    Luxembourg ARHS Cube Temps plein

    **Job Description**: You want to combine passion and IT expertise? You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**! ARHS Cube is looking for an** Incident Manager (M/F) **who will be in charge of the upkeep and smooth operations of IT systems overseeing all aspects of the incident management process....