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Customer Support Europe West Lead

il y a 1 mois

Luxembourg SIX Group Services AG Temps plein

SIX Group Services AG LuxembourgPosted 5 hours ago Hybrid Permanent Competitive
- Leudelange | working from home up to 60% | Reference 4925-
**What You Will Do**
- ensuring market-driven services and support for our products, and enhanced customer satisfaction and collaboration with our key and strategic customers across the region
- build on your leadership capabilities to steer technical and personnel management, and drive continuous professional and personal development across your regional teams
- active gathering of customer needs and development of adapted support solutions
- ensuring effective cross-team collaboration with internal units such as Product Management, Marketing, Sales and IT departments to jointly develop customer friendly services and solutions
- driving transformation efforts and implementing new ways of working across Europe West
- continuous development of Customer Support into a competitive advantage for SIX Financial Information in the relevant markets through active networking with customer-facing functions and colleagues across geographies

**What You Bring**
- strong leadership personality with a proven track record of managing support teams in a complex financial environment
- pronounced customer orientation and strong communication and presentation skills to build-up a powerful formal and informal global network
- ability to clearly represent opinions and ideas, and implement them in a strategic and structured way across locations
- passion for working in a dynamic and international environment and closely collaborating with internal experts, customers, and external partners
- goal-oriented team player who is driven and motivated by our purpose to become a best in class customer support organization
- balanced, curious, team
- and customer-oriented personality with a positive 'can-do' attitude
- excellent English as well as solid French language skills, further languages are an advantage

If you have any questions, please call Jake Browne at +44 207 550 5415.- Job ID 4925