Client Service Officer for Our Client Experience

Il y a 3 mois

Luxembourg Deutsche Börse Temps plein

**Learn. Develop. Grow. But always: Share value**:
Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow - personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value

**Who we are**:
Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.

Luxembourg

**Your career at Deutsche Börse Group**:
**Your area of work**
The area is managing global client relationships across Clearstream through our network of international officesand providing day-to-day client service for the Clearstream client base.
As Client Service Officer within an international cross location team, you will be supporting international clients with enquiries or issues related to various Clearstream processes like Settlement,Corporate Actions, Income and Cash Management. Client Services is the central contact for our clients and thevoice towards clients.

**Your responsibilities**
- This includes the clarification of topics by using your own knowledge, supported by team members and/oroperations
- You act as one of the main contact points for our clients for the work with Clearstream Banking.

**Your profile**
- University degree in finance, economics, IT, or equivalent training with professional experience
- You have a prior work experience in financial markets and financial products (< 3 years)
- You own a strong interest in taking on high responsibility and results orientation
- You are not afraid of continuous changes, seeking personal and professional challenges
- You own high problem-solving skills with developed analytical skills and sound understanding of process-flows
- You have the ability to address both known’s and unknown’s thanks to good conceptual thinking,organizational and communication skills and strong learning / development potential
- Protruded service orientation with excellent telephone representation, high communication - and soft skillsand a strong ability to work in a team
- General office productivity tools proficiency expected (Excel, Powerpoint, Word)
- IT infrastructure proficiency / interest can be a plus
- English and Spanish required, Dutch considered as an asset

**Why Deutsche Börse Group?**:
**Mobility**:
We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

**Work environment**:
Collaboration, communication, or deep focus - in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

**Health and wellbeing**:
We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

**Financial stability**:
We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

**Hybrid work**:
Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

**Flexible working hours**:
We want your job to fit your life situation and offer flexible working time models, part-time models, childcare allowance, or the possibility to study alongside your job.

**Internationality**:
Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.

**Development**:
We promote individual development by offering internal development programmes, mentoring, further education and training budgets.

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