Front Office Supervisor

il y a 1 jour


Luxembourg Hôtel XNOTO Luxembourg Temps plein

Sous la supervision du Responsable des Opérations, le Front Office Supervisor participe à la préouverture de l’hôtel et apportera son soutien et son expérience dans la mise en place du service de la Réception.

Participation à la mise en place et à l’organisation du service, au recrutement, à la formation, à l’élaboration des procédures de service, tout est à faire

Il/elle supervise et coordonne l’activité du service de la Réception, se présente comme l’interlocuteur privilégié de la clientèle et veille à sa satisfaction.

Il/elle veille au suivi des réservations auprès des équipes opérationnelles et s’assure que toutes les demandes clients soient comprises et respectées.

Il/elle contribue à l’optimisation du taux de remplissage et du prix moyen en étroite collaboration avec le département commercial et le Responsable des Réservations.

Il/elle participe à la maximisation du chiffre d’affaires en encourageant l’upsell et veille la bonne gestion des coûts de son département.

Il/elle participe au recrutement, à la formation, au développement et à l’encadrement de l’équipe de Réception et cultive l’esprit d’équipe et le sentiment d’appartenance au groupe.

Il/elle assure la gestion administrative de son département et veille la tenue irréprochable des espaces placés sous sa responsabilité.

**SAVOIR FAIRE**:

- Maitrise les techniques de vente et de gestion des plaintes
- Aptitude en management d’équipe
- Savoir faire preuve de capacité d’analyse
- Comprendre l’hôtellerie - restauration (habitudes, coutumes, etc )
- Maitriser impérativement l’anglais + une 3ème langue si possible
- Maîtriser les outils bureautiques, informatiques et la messagerie
- Maitriser des logiciels hôteliers (Opera)

**SAVOIR ETRE**:

- Leadership
- Excellent sens de l’organisation, rigueur dans la gestion de son activité
- Autonomie dans la prise de décision
- Proactivité et sens du détail
- Dynamisme
- Curiosité pour l’industrie de l’hôtellerie et ses tendances
- Capacité de résistance face aux situations de stress
- Grande discrétion

**FORMATION & EXPERIENCE**:
Etudes hôtelières et trois ans d’expérience sur une fonction similaire

Expérience dans un contexte d’ouverture : un plus



  • Luxembourg Doubletree by Hilton Luxembourg Temps plein

    **Définition de poste**: Aider le Front Office Manager à superviser l'ensemble des opérations du Front Office afin de respecter les standards. **Tâches et responsabilités**: Aider le Front Office Manager à évaluer le niveau de satisfaction des clients et à surveiller les tendances, en mettant l'accent sur l'amélioration continue. S’assurer que...

  • Front Office Manager

    Il y a 7 mois


    Luxembourg Marriott International, Inc Temps plein

    **Job Number** 24093412 **Job Category** Rooms & Guest Services Operations **Location** Luxembourg Marriott Hotel Alfa, 16 Place de la Gare, Luxembourg, Luxembourg, Luxembourg VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Administering front office functions and supervising...


  • Luxembourg Skillfinder International Temps plein

    **Location** - Luxembourg- **Sector**: - Projects & Change- **Job type**: - Contract- **Contact**: - Rishi Matharu **Contact phone**: - 02037639511- **Job ref**: - 18812USER_82- **Consultant**: - Rishi Matharu**Business Front Office Support Specialist**: **Location**: Luxembourg **Job Type**: Contract, Business Front Office Support **Salary Range**:...


  • Luxembourg EFA Temps plein

    **Responsibilities and duties**: - Ensure the user support (internal and external) - Ensure the functional maintenance of the systems (parameterization) - Train users in new modules / developments - Support operational staff in the implementation of new parameter settings / new functionalities - Set up data flows with new counterparties - Checks for...


  • Luxembourg Select Temps plein

    Joining a dynamic team composed of 5 people, you will play a crucial role in the organization. Your tasks will include the following: Manage datas; Keep the system up to date; Handle system maintenance; Onboard new users; Be the key point of contact for internal and external users; Train and support users to new functionalities; Support the operations...


  • Luxembourg European Investment Bank Temps plein

    The **EIB**, the European Union's bank, is seeking to recruit for its EIB Global Directorate (GLO), Equity & Microfinance Division (EQ&MF), Implementation Unit (IMPLEM) at its headquarters in Luxembourg, a **(Associate) Front Office Support Officer - Investment Funds*. **This is a full time position at grade 4/5. - _internal benchmark _(Associate) Officer...


  • Luxembourg Select Luxembourg Temps plein

    **Organisation and department description** Our client is a company specialized in fund industry, implemented in Luxembourg over the past two decades. Customer experience oriented, they are a reference in tailored services. They propose financial services based on innovation and development values. To face an increasing activity, Select has been mandated to...

  • Depositary Supervisor

    il y a 7 jours


    Luxembourg Barclay Simpson Temps plein

    **Depositary Supervisor**: - Luxembourg - Up to 80 000 € - Job type: Permanent - Sector: Financial Services, Banking - Job reference: #39890 Our client, a provider of financial services through various global businesses, including Retail Banking & Wealth Management, Commercial Banking, Global Banking and Markets, and Wealth & Personal Banking, is seeking...


  • Luxembourg Eurolux Consulting Temps plein

    **Job Description**: AML/KYC Supervisors - Transfer Agency (TA) Onboarding If you would like to leverage off your strong AML, KYC or registration background (within Transfer Agency) and be part of an evolving team within a well-known global financial institution - then we have an exciting opportunity for you. Our client is looking for Transfer Agency (TA)...


  • Luxembourg City Le Grand & Associates Luxembourg Temps plein

    We are seeking a highly skilled and dynamic professional to join our team as a Senior Front Office Coordinator at Le Grand & Associates Luxembourg.Job SummaryThis is an excellent opportunity for an Administrative Support Associate to take on a leadership role in managing front-desk operations, providing exceptional service to clients, and supporting the team...

  • Front Desk HR Officer

    Il y a 3 mois


    Luxembourg Université du Luxembourg Temps plein

    The University of Luxembourg is an international research university with a distinctly multilingual and interdisciplinary character. Created in 2003, it strives today to meet tomorrow's major societal challenges, by nurturing an interdisciplinary approach and international outlook, investing in scientific quality and innovation, as well as offering...


  • Luxembourg City Le Grand & Associates Luxembourg Temps plein

    We are seeking a professional and dynamic Front Office Coordinator to join our reputable law firm in the center of Luxembourg. The ideal candidate will be the first point of contact for clients, providing exceptional service while managing front-desk operations.Key Responsibilities:Client Interaction: Greet clients and visitors warmly, ensuring a...

  • Systems Support Specialist

    il y a 1 semaine


    Luxembourg, Luxembourg Axis Temps plein

    Job DescriptionYou will provide expert user support, both internal and external, and maintain the functionality of our systems. Additionally, you will assist operational staff in implementing new features and functionalities, ensuring seamless integration with existing infrastructure.In this role, you will be responsible for delivering comprehensive training...


  • Luxembourg City Tango SA Temps plein

    Découvrez l'opportunité commerciale chez Tango SANous recherchons un agent de front office commercial motivé pour rejoindre notre équipe à Luxembourg. En tant que représentant commercial, vous serez en charge de cerner les besoins des clients, de conseiller et de vendre nos produits.Vos tâches principalesCerner les besoins de la clientèle et suivre...


  • Luxembourg Julius Baer Temps plein

    At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. As first point of entry for the Front, Business Front Support (BFS) is aware of all the Front related issues and therefore...

  • Transfer Agency

    Il y a 8 mois


    Luxembourg Brown Brothers Harriman Temps plein

    What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and...

  • Accounting Supervisor

    Il y a 6 mois


    Luxembourg KPMG Temps plein

    **Find your purpose at KPMG Luxembourg** We are diverse and dedicated problem solvers, part of the worldwide network of high-quality audit, tax and advisory services. We offer excellent career prospects that balance autonomy, flexibility and responsibility. Our comprehensive benefits inspire our people do and feel their best. Right now, we have more than...

  • Depositary Supervisor

    Il y a 7 mois


    Luxembourg HSBC Temps plein

    HSBC Holdings plc, the parent company of HSBC, is headquartered in London. HSBC serves customers worldwide from offices in 64 countries and territories in our geographical regions: Europe, Asia, North America, Latin America, and Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. HSBC provides a...


  • Luxembourg LHH Temps plein

    We are currently seeking on behalf of one of our clients, a Swiss bank based in Luxembourg, an individual available immediately for a 6-month interim contract. The incumbent will be responsible for providing support to the Compliance team with a focus on AML/KYC matters. LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We...


  • Luxembourg HSBC Temps plein

    A&V Private Assets Funds Supervisor Permanent contract - HSBC Holdings plc, the parent company of HSBC, is headquartered in London. HSBC serves customers worldwide from offices in 64 countries and territories in our geographical regions: Europe, Asia, North America, Latin America, and Middle East and North Africa. HSBC is one of the world’s largest banking...