Emplois actuels liés à Senior Technical Support Analyst, Trilogy - Luxembourg - Crossover
-
Senior Technical Support Analyst, Trilogy
il y a 2 semaines
Luxembourg Crossover Temps pleinWelcome to the future of technical support, where AI handles the routine, and you tackle the extraordinary. At Trilogy, managing 100+ enterprise software products, we've revolutionized customer support through cutting-edge AI integration. But here's the twist - we need exceptional human talent to handle what AI can't. Forget everything you know about...
-
Senior Business Analyst
il y a 4 semaines
Luxembourg Lux-Advisory Temps plein**Lux-Advisory**is a company specialized in IT Services. Our consultants take part in European or International projects. To support the increase of our activity, we are currently looking for a **Senior Business Analyst.** **Mission** The Senior Business Analyst shall work with the IT team on different projects and shall carry out various types of...
-
Tech Support Analyst
il y a 4 semaines
Luxembourg Business Training Luxembourg SA Temps plein30 years of experience in high-end training **Business Training’s experience is built on solid ground**: we have been providing cutting-edge ICT training sessions for about 20 years. Originally, Business Training specialized in IT technical and end-user trainings (Windows, MS Office, etc.). A few years ago, our company widened the range of its training...
-
System Analyst and Support
il y a 4 semaines
Luxembourg SOFITEX Temps pleinDescription de l'entreprise Sofitex Talent Recruitment Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, Sofitex est un réseau international de Travail Temporaire et de Placement en CDI. Sofitex fonde sa dynamique et son succès sur le professionnalisme de ses équipes, sa forte réactivité et sa proximité. Description de...
-
Senior Business Analyst
il y a 4 semaines
Luxembourg Lux-Advisory Temps plein**Mission** The Senior Business Analyst shall work with the IT team on different projects and shall carry out various types of activities such as analysis, documentation. He / she shall have the following tasks and responsibilities: - Processes analysis and modelling - UML - Analysis of new requirements and amendments - Update and enhancement of the...
-
Consultant Senior
il y a 3 semaines
Luxembourg Delta Consulting Company Temps pleinNotre équipe **Delta Technologie**recherche un** Consultant Senior - Business Analyste Calypso** pour apporter son aide pour un de nos clients qui est un acteur majeur de l’industrie des fonds Les missions qui seront confiées au Consultant Senior - Business Analyste Calypso sont: - Analyse des besoins métier et traduction en spécifications...
-
Tech Support Analyst
il y a 4 semaines
Luxembourg TMC Temps pleinLuxembourgTMC Luxembourg is a company which is built on the principles of transparency & entrepreneurship. Our business model “the employeneurship” is truly unique and to strengthen the team, we are currently looking for a Tech Support Analyst **| Your challenges?**: - Contribute to the seamless onboarding process of a large number of new users. **|...
-
Senior Business Analyst for Anacredit
il y a 4 semaines
Luxembourg 1Dsolutions Temps plein**TJM 600€**: **LUXEMBOURG**: Nous collaborons avec un partenaire, actuellement à la recherche d’un(e) professionnel(le) qualifié(e) pour rejoindre son équipe dans le cadre d’une mission. - **DESCRIPTION OF THE MISSION** **Regulatory context** The regulation (EU) 2022/1917 (ECB/2022/31) of the European Central Bank of 29 September 2022 on...
-
Senior Business Analyst
il y a 1 jour
Luxembourg delaware Temps pleinMicrosoft, data & ai, lot of experience, consultant - Luxemburg You’re passionate about **data** and what it can mean to organizations. You like to be in the driver’s seat and **think along with our customers** to help them get the most out of their data. To achieve this, you’re eager to combine your expertise in **digital transformation processes...
-
Solution Architect Ecm
il y a 7 jours
Luxembourg Lux-Advisory Temps plein**Lux-Advisory** is a consulting firm specialising in project management and information systems. Our consultants work on very high value-added projects in international contexts. As part of our development, we are looking for an **ECM Solution Architect / Technical Lead - Senior.** **Responsibilities** The Solution Architect / Technical Lead is responsible...
-
Senior Financial Analyst, Eu Amxl Fulfillment
il y a 4 semaines
Luxembourg Amazon EU Sarl - A84 Temps pleinBachelor's degree **Location is flexible**: Role can be located in Luxembourg, or Milan. Do you want to be part of an organization that is developing and launching new business models across the world? If so, the EU AMXL finance team is looking for an experienced Senior Financial Analyst with a strong record of achieving results, to own and execute high...
-
Compliance Senior Analyst
il y a 1 jour
Luxembourg FIS Global Temps plein**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Business Administration - Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...
-
Consultant Senior
il y a 2 semaines
Luxembourg Delta Consulting Company Temps pleinNotre équipe **Delta Technologie**recherche un** Consultant Senior - Business Analyste Kondor+** pour apporter son aide pour un de nos clients qui est un acteur majeur de l’industrie des fonds Les missions qui seront confiées au Consultant Senior - Business Analyste Kondor+ sont: - Recueillir et analyser les besoins des utilisateurs sur la plateforme...
-
(Senior) Business Analyst
il y a 3 jours
Luxembourg European Investment Bank Temps pleinThe **EIB**, the European Union's bank, is seeking to recruit for its Group Corporate Services Directorate - Group Digital Office (GCS-GDO) - Business Solutions Department (BSD) - Risk Management & Regulatory Division (RD) - Credit Risk Unit (CR) at its headquarters in Luxembourg, a **(Senior) Business Analyst**. This is a full-time position at grade...
-
Senior Depository Analyst
il y a 4 semaines
Luxembourg Funds Talent Temps plein**Senior Depository Analyst**: **Luxembourg City**: **About the role**: Are you a skilled and dedicated financial professional with a passion for precision and a deep understanding of depository operations? We are currently seeking a Senior Depository Analyst to join our dynamic team and play a pivotal role in ensuring the accuracy and efficiency of our...
-
Analyst Support
il y a 1 semaine
Luxembourg Cargolux Temps pleinTASK RESPONSIBILITIES: This dynamic role places a strong emphasis on driving progress and innovation. As an Analyst, your key responsibilities will include data analysis, process optimization, and the development, maintenance, and continuous improvement of AI-powered Revenue Management & Pricing Systems. Positioned at the core of Revenue Management, you will...
-
Depositary Senior Analyst
il y a 4 heures
Luxembourg Northern Trust Corp. Temps plein**About Northern Trust**: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our...
-
Senior RPABusiness Analyst
il y a 4 heures
Luxembourg Charles Oakes & Co Temps plein**RPA Business Analyst **Join our team supporting **European Institutions **such as the European Parliament and** major commercial organisations **in the historic and exciting city of **Luxembourg. **We offer the opportunity to further your career by gaining experience supporting key business process tools used to evaluate and support development projects...
-
Analyst Support
il y a 6 jours
Luxembourg Cargolux Temps pleinTASK RESPONSIBILITIES: This dynamic role places a strong emphasis on driving progress and innovation. As an Analyst, bridge the gap between IT and business by presenting data in a way that helps business leaders make informed decisions quickly. They are skilled in data storytelling, which involves creating visual narratives that highlight key insights and...
-
BPM Consultant Senior
il y a 1 jour
Luxembourg infeurope S.A. Temps plein**Job Type(s)**:Freelance**Location(s)**:Luxembourg**Company Name**:infeurope S.A.infeurope is looking for a Business Process Manager Senior (F/M) for one of his client based in Luxembourg. **Start Date : ASAP - open to freelancers.** **TASKS**: - Definition of the core business and technical capabilities expected from a BPM solution that could complement...
Senior Technical Support Analyst, Trilogy
il y a 4 semaines
Are you ready to revolutionize customer support? At Trilogy, we're not just solving problems—we're redefining the entire landscape of technical assistance. Forget mundane tickets and repetitive tasks. Here, you'll be at the forefront of AI-augmented support, tackling only the most challenging issues across our vast portfolio of 100+ enterprise software products.
This isn't your average support role. It's a high-stakes arena where every ticket is a complex puzzle waiting to be solved. We've eliminated the easy stuff—our AI handles that. What's left? The toughest, most intricate problems that even our advanced AI can't crack. That's where you come in.
If you thrive on intellectual challenges, learn at lightning speed, and can navigate complex technical landscapes without hand-holding, we want you. This role isn't for the faint-hearted or those who need constant guidance. It's for the elite problem-solvers who see impossible tasks as irresistible opportunities. Ready to push your limits and redefine what's possible in customer support? Let's talk.
**What you will be doing**
- Analyze intricate technical issues across a diverse range of enterprise software products
- Collaborate with AI systems, feeding your solutions back to improve and evolve our automated support capabilities
- Rapidly adapt to new technologies and products, expanding your technical repertoire at an unprecedented rate
- Drive customer satisfaction by resolving the most challenging issues that others can't tackle
**What you will NOT be doing**
- Wasting time on basic, repetitive support tickets—our AI has that covered
- Enjoying a leisurely onboarding process—you'll be diving into complex products within your first month
- Relying on constant managerial oversight—this role demands self-sufficiency and proactive problem-solving
- Sticking to a narrow technical niche—you'll be constantly expanding your expertise across diverse technologies
- Following rigid scripts or workflows—each challenge requires creative, out-of-the-box thinking
**Key Responsibilities**
Drive the evolution of AI-augmented customer support by seamlessly integrating human expertise with cutting-edge AI capabilities, ensuring unparalleled resolution of complex technical issues and continuously improving our automated systems.
- Native or near-native fluency in German
- Minimum of 2 years of experience in technical customer support or engineering roles
- Demonstrated proficiency in leveraging AI tools (e.g., ChatGPT, Perplexity, Cursor) in professional contexts
- Exceptional problem-solving skills and the ability to quickly learn and master new technologies
- Strong communication skills, both written and verbal, with the ability to explain complex technical concepts clearly
- Proven track record of self-directed learning and independent problem-solving in high-pressure environments
**This position is also known as**:
- Application Support Engineer
- Technical Support Engineer
- Senior Technical Support Engineer
