Problem Manager
il y a 2 semaines
**About Proximus Luxembourg**
Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.
With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.
Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.
Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.
**Telindus Luxembourg - Share more than technologies**
Telindus is a brand of Proximus Luxembourg.
Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.
**Job Content**:
**Responsibilities**:
- Track and communicate progress of problem(s) to relevant parties.
- Review progress/results with technical teams and/or (senior) management
- Maintain Known Error database.
- Problem management reporting and metrics
- Meet with Problem Owner to review process and procedures.
- Accountable for the formal closure of all Problem records for their support area
- Identifies and defines critical success factors, and KPIs.
- Reviews After Action Reports
- Accountable for the resolution of operational problems and issues that impact service delivery in all service deliverables
- Ensure operational effectiveness and efficiency of Problem Management process.
- Manage compliance of Service Provider Groups to Problem Management process
- Proactive in identification of potential problems before incidents occur.
- Produce trends analysis of recurring Problems/Incidents - extract trends on Incident types, Customer types, key problem areas, depts, hardware types etc.
**Profile**:
**Skills**
- Assist work groups in prioritising workload to meet service level commitments.
- At least 5 years’ experience in Problem Management
- Deep understanding of Service Management best practices such as ITIL, particularly Service Transition, Service Operations and CSI Inquisitiveness understood as desire to seek the origin of the problem.
- Ability to associate information, analytical thinking.
**Our Offer**:
A professional and stimulating working environment in IT & telecom sector. Various career opportunities within the Proximus Group on a national and international level, high-quality training and a rich and acknowledged expertise. We also offer you an attractive remuneration with many fringe benefits.
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Problem Manager
il y a 4 semaines
Bertrange, Luxembourg Proximus Luxembourg Temps pleinProblem Manager - AAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts share a passion...
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Bertrange, Luxembourg Proximus Luxembourg Temps pleinProblem Manager - AAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts share a passion...
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