Info Desk Agent

Description
**_lux-Airport - Société de l’Aéroport de Luxembourg SA_**:
**_ Your next professional destination_**:
**_
Working for lux-Airport_**

Do you know Luxembourg airport as a passenger?

Would you like to join our team?

lux-Airport is the company that operates Luxembourg's national airport.

Its main roles are:

- Providing a safe, high-performance infrastructure for the air transport of passengers and goods
- Developing the surrounding areas in terms of activities and facilities.

Our airport serves more than 100 direct destinations and welcomed some 4.7 million passengers in 2023.

lux-Airport currently employs over 370 people from a wide range of backgrounds and nationalities.

The smooth running of our company relies first and foremost on the passion and excellence of our staff.

To continue to meet our commitments and move forward with new projects, we are constantly on the lookout for new talent.

**_
Why joining us?_**

Working for lux-Airport means working in an exciting and stimulating environment.

It also means adopting a mindset that is respectful, committed, conscientious, solutions-oriented and optimistic.

In fact, we believe that this approach is the most effective way of fostering personal fulfillment.

It also creates a working environment where individuals can develop their full potential and expertise.

This perfectly reflects our “Just Culture”.

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**_
Our job opportunity_**:
Today, we are currently recruiting **an Info Desk Agent.**

**_
Your responsibilities_**
- **_Your daily tasks_**
- Answering to customer requests for information (remotely or in person)
- Issuing and collecting day passes
- Validating car park tickets issued by lux-Airport's commercial partners, at Management's request
- Collecting lost and found items and listing them according to the defined procedure
- Providing and collecting customer complaint forms
- Completing daily report forms
- Accompanying visitors and/or suppliers to the Terminal security area at the request of Management
- **_Your other missions_**
- Making, on specific request, audible announcements within the Terminal in accordance with predefined instructions
- Participating in the integration of new employees
- Participating in waste sorting and energy saving through responsible behavior**_
The required profile_**
- Studies / training_

BAC or equivalent experience- Experience_
- First professional experience desirable
- Experience in customer service would be an asset- Skills and knowledge required_
- **_IT Tools_**
- Mandatory:_

Microsoft Office suite
- **_Languages_**

Mandatory:

- French: fluent spoken and written (C1 minimum)
- English: fluent spoken and written (C1 minimum)
- German: fluent spoken and written (B2 minimum)
- Luxembourgish: fluent spoken and written (B2 minimum)
- **_Know-how and interpersonal skills specific to the job_**
- Ability to multi-task
- Special attention to detail
- Good interpersonal skills
- Teamwork and collaboration
- **_Other_**
- Valid permanent B driving licencePlease note that this position is organized on a shift basis.

Given the restrictive nature of this type of work schedule, we invite you to carefully consider the compatibility of these hours with your private life before applying.
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**_
Our offer_**:

- A compensation based on a salary scale, plus fringe benefits
- A chance to work for an internationally-known and fast-growing Luxembourgish company
- A professional opportunity in the field of aviation, a high-tech sector.

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**_
Note regarding the recruitment process_**
- Our recruitment team will contact you in case your profile matches to our needs.

Thank you in advance for your understanding.

Languages French English Luxembourgish; Letzeburgesch German Education Bachelor Experience 1+ years