Technical Helpdesk Customer Care

il y a 3 jours

Bertrange, Luxembourg Proximus Luxembourg Temps plein
Technical Helpdesk Customer Care

About Proximus Luxembourg

Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

Telindus Luxembourg – Share more than technologies

Telindus is a brand of Proximus Luxembourg.

Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.

Always in search of innovation, Telindus works daily to boost the growth of its customers.

Job Content:

As a Technical Helpdesk Customer Care representative, you will manage and monitor the dedicated service desk and contribute to the development of the Group's activities.

Your responsibilities will include:

  • Collecting information provided by the client, ensuring it is well understood, and recording it in the ticketing tools
  • Processing tickets and resolving incidents
  • Transmitting data to the relevant departments after establishing a preliminary diagnosis of the problems and attempting initial resolutions
  • Checking each client's history and verifying any maintenance contract guarantees
  • Updating general and client-specific procedures
  • Providing technical on-call support
  • Contributing to the continuous improvement of service procedures
  • Participating in internal projects related to the service
  • Adhering to established KPIs

Profile:

  • Diploma in the field of computer science or similar experience
  • Minimum of 2 years of experience as a Helpdesk Technician
  • Knowledge of operating systems (Microsoft Windows), office applications (Microsoft Office) and office equipment
  • Excellent interpersonal skills, analytical mind, rigor, autonomy and proactivity
  • Knowledge of ITIL processes and best practices
  • Customer-centric - service oriented mindset
  • Tools – Knowledge of Service Now is considered an advantage
  • Soft Skills, good written and verbal communication in French and English
  • Strong sense of priorities and the ability to distribute workload based on the impact of incidents
  • Excellent interpersonal skills, analytical mindset, rigor, and proactivity

Our Offer:

A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.

  • Customer Care Officer

    il y a 2 semaines

    Bertrange, Luxembourg Doctena Luxembourg Temps plein

    Job description:DOCTENA is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps.We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria.If you are looking for a fast-moving growth oriented start-up in Digital Healthcare, this...

  • Principal Technical Consultant

    il y a 2 semaines

    Bertrange, Luxembourg Temenos Temps plein

    ABOUT TEMENOSTemenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.We serve over 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate with...

  • Technical Solutions Consultant

    il y a 4 semaines

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Technical Solutions ConsultantAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts...

  • Technical Solutions Consultant

    Il y a 2 mois

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Technical Solutions ConsultantAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts...

  • Junior Technical Administrator Unix

    il y a 2 semaines

    Bertrange, Luxembourg Proximus Group Temps plein

    About Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts share a passion for digital...

  • Business Analyst

    il y a 6 jours

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Job Content :We are looking for an experienced, talented and self-motivated Business Analyst.As a Business Analyst, you will be integrated to the team responsible of the design phase of the implementation projects, this team being itself a part of a specific department composed of various specialists managing company IT solutions for the benefit of internal...

  • Solution Architect

    il y a 4 semaines

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Job Content :We are looking for an experienced, talented and self-motivated professional to take the position of Solutions Architect.Inside the department managing company IT solutions to the benefit of internal professionals taking care of our customers, you will be integrated into the team responsible for the design phase of the implementation...

  • Solution Architect

    Il y a 2 mois

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Job Content :We are looking for an experienced, talented and self-motivated professional to take the position of Solutions Architect.Inside the department managing company IT solutions to the benefit of internal professionals taking care of our customers, you will be integrated into the team responsible for the design phase of the implementation...

  • Senior Integration Consultant

    il y a 6 jours

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    About CoditCodit in Luxembourg is one of the brands used by Proximus Luxembourg and provides services in relation to innovation and next-level technical consultancy to leading brands worldwide.Codit Luxembourg provides consultancy, advisory and professional services around the topics of:• Software development• Cloud application transformation /...

  • Solution Architect

    il y a 2 semaines

    Bertrange, Luxembourg Talan Temps plein

    A propos de TalanVous êtes passionné par le digital, la data, l'ioT ou l'IA et souhaitez rejoindre une équipe dynamique et ambitieuse à taille humaine ?N'attendez plus et rejoignez Talan Depuis plus de 15 ans, nous conseillons les entreprises et les administrations et les accompagnons dans la mise en œuvre leurs projets de transformation en Suisse et à...

  • Head of PMO

    il y a 2 semaines

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Key Responsibilities:Project Management Competency Leadership: Lead project and customer onboarding processes. Participate in customer proposals, demonstrating our commitment to excellence and customer-centric solutions.PMO Evolution and Continuous Improvement: Drive the evolution of project management practices, focusing on scope management, planning,...

  • Head of PMO

    il y a 1 mois

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Key Responsibilities:Project Management Competency Leadership: Lead project and customer onboarding processes. Participate in customer proposals, demonstrating our commitment to excellence and customer-centric solutions.PMO Evolution and Continuous Improvement: Drive the evolution of project management practices, focusing on scope management, planning,...

  • Director of Growth, Digital Services Europe

    il y a 2 semaines

    Bertrange, Luxembourg Orange Temps plein

    The team, position & mission:Join us at the forefront of digital innovation as the Director of Growth for Digital Services Europe (DSE). Reporting directly to the CEO, as a key member of the Executive Management Team, you'll spearhead growth initiatives across nine European countries.Your mission? To craft and execute a dynamic growth strategy, driving...

  • Web Security Engineer

    Il y a 2 mois

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Job Content : Install, deploy, manage and operate security solutions based on Web Application Firewall systems.· Mandatory knowledge of F5 Technologies (LTM and ASM).· Good Knowledge of Firewall, Proxy, Networking (Routing & Switching) systems and technologies.· Testing of new configuration, equipment and releases· Reporting on network/security usage and...

  • Web Security Engineer

    il y a 4 semaines

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Job Content : Install, deploy, manage and operate security solutions based on Web Application Firewall systems.· Mandatory knowledge of F5 Technologies (LTM and ASM).· Good Knowledge of Firewall, Proxy, Networking (Routing & Switching) systems and technologies.· Testing of new configuration, equipment and releases· Reporting on network/security usage and...

  • Cloud Engineer

    il y a 1 semaine

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Cloud EngineerAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these experts share a passion for...

  • Senior Network Administrator

    il y a 3 jours

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Job Content :This position is responsible for optimal and secure operation of the Datacenter network and security infrastructure. The Senior Network Administrator must be able to identify needs, design upgrades and implementation of new technology as needed to support the various responsibilities of this position.Responsibilities include installation,...

  • Adv Commercial

    il y a 2 semaines

    Bertrange, Luxembourg Steel Shed Solutions Temps plein

    Steel Shed Solutions est une plateforme digitale internationale basée à Luxembourg. Créée en 2001, Steel Shed Solutions est aujourd'hui une Scale up d'une soixantaine de collaborateurs qui réalise un chiffre d'affaires de plus de 45 millions d'euros.Nous sommes spécialisés dans la conception et la vente en ligne de bâtiments métalliques en kit.En...

  • Virtualisation Architect Nutanix

    Il y a 2 mois

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Virtualisation Architect Nutanix - CAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these...

  • Virtualisation Architect Nutanix

    il y a 4 semaines

    Bertrange, Luxembourg Proximus Luxembourg Temps plein

    Virtualisation Architect Nutanix - CAbout Proximus LuxembourgProximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.With PSF support status, the company has almost 750 employees. All these...