Account Manager

il y a 3 semaines

Luxembourg, Luxembourg EuroCaution Temps plein

EuroCaution, the leading insurance broker for Bond & Surety on the Belgian & Luxembourg market with more than 1500 active customers and 2500 construction projects guaranteed, is looking for a new Back-Office officer & Accounting assistant to join our new Team.

Your Mission
  • The Account Manager has the primary objective to have a consolidated view of the relationship with Sales, Underwriting departments and Clients in order to guarantee a quality of service in line with EuroCaution strategic objectives.
  • Support our sales, intermediaries & clients with all insurance policy related requests from throughout the full policy lifecycle.
  • Ensure that all tasks are performed within the foreseen turn-around-times, providing a high level of customer service at all times.
  • Maintain and document accurate records within our IT systems including all communication with clients and stakeholders.
  • Escalate any complaints or call backs in a timely manner.
  • Verifying the accuracy and completeness of the given information and obtain additional information if necessary.
  • Assessing of risks in close collaboration with the Underwriting department
  • Handling the creation of new insurance policies.
  • Communicating with policyholders & intermediaries to explain the policy and underlying processes,
  • Undertake other business activities and tasks as required, ensuring ongoing operational effectiveness, efficiency and positive contribution to EuroCaution
Your professional skills
  • Strong customer focus with strong diplomatic communication at all levels; verbally and written to build and maintain internal and external relationships
  • A positive, helpful attitude, willing to work co-operatively with other members of the team with a good commercial awareness and with the ability to make decisions with the "bigger picture" in mind.
  • Able to work quickly and accurately using multiple systems and adapt to new insights.
  • A pro-active approach to work with analytical problem solving skills.
  • Excellent time management and organizational skills.
  • Self-motivated, able to work on own initiative.
  • Data-driven with the ability to prepare customer reports, analyse and interpret data and identify inefficiency.
  • Strong team spirit and able to work in an international environment.
  • 3+ years' experience in a similar position at an Insurance Broker, an Insurance company, a Bank or a financial service company
Other required skills
  • You're fluent or Native in Belgian Flemish or Dutch & Advanced French & English both written and verbal
  • Well-developed skills in Microsoft Office & CRM TOOLS
What can we offer to you?
  • A full-time Luxembourgish contract
  • A working environment that emphasizes skills development, knowledge sharing and ambitious teamwork.
  • Training and support, including ongoing professional development opportunities.
  • Base salary + performance-based commission
  • Meal vouchers & Pension Plan.
  • Work tools such as laptop, smartphone, car (professional and private use).
  • Opportunity to develop in a fun environment

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