Transversal Client Account Manager
il y a 2 semaines
JOB NUMBER:
BNPSUC FVSBSO 02)
_BNP Paribas Securities Services__, a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities._
- _
- The Luxembourg branch plays a major part in its operations, offering clients high valueadded services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services._
Transversal Client Account Manager (H/F)
_ Permanent Contract_
The Transversal Client Account Manager is be seen as the "Control Tower" of all Traditional funds production including (i) Fund Administration "FA", (ii) Transfer Agent "TA" and (iii) Custody "CCS" departments to ensure high quality of service and anticipate client feedback by working with different department and teams on actions to improve the service if necessary.
As transversal CAM, you will be the lead senior operational point of contact of designated clients and ensure that the service provided is satisfying in line with contractual agreements by collaborating with internal and external stakeholders, with the aim of continuous improvement.
By joining us, you will have the opportunity to:
- Build a strong relationship with clients
- Interacting, coordinating various topics across several departments
- Animate client account managers dedicated to the various business
- Participate to various projects
- Take the lead and coordinate with various stakeholders to bring solutions to our clients
- Use your advanced communication skills on a daily basis
- Implement dedicated KPI/Reporting on the production delivery
Your Mission
- Build a stable, senior relationship with the Client, support key interactions and seamless communication;
- Act as the primary Clientfacing transversal expert and senior entry point on the relation for service delivery;
- Ensures followup on the service delivery and quality across all Lux activities, coordinate endtoend actions with involved departments to manage/resolve issues, inquiries;
- Ensure knowledge of specific customers by informing the teams of any changes to take into account to provide the best service to the client;
- Ensure the client needs are perfectly understood and met;
- Ensure bottom up information to the management regarding any potential issue on the client relationship or any potential issue on the service provided;
- Participate to the continuous training of client account managers community for service delivery excellence;
- Review and present Key Performance Indicators to evaluate the quality of service;
- Participate in quality reviews with the different stakeholders in charge of the client relationship;
- Prepare and participate to the Client Service Reviews, Due diligences and represent the department in Client Teams.
Your profile
Education:
- Master degree in Economics, Finance or a professional experience of many years in a banking institution
Required experience:
- At least 10 years of experience in fund industry;
- Solid track record in interacting with clients with at least 7 years of experience for similar position;
- Strong knowledge and background of fund industry deliveries;
Skills:
- Problem solving and adaptability : analytical skills, mind for solutions and ability to work autonomously;
- Client oriented : ability to understand client needs;
- Leadership: ability to lead, motivate and inspire people;
- Structured mind : being able to understand and restitute in a clear and factual way;
- Excellent analytic and organizational skills;
- Excellent communication : orally and in writing in
English and German, French would be a plus; - Outlook, Excel, Word and PowerPoint are required.
Working environment
BNP Paribas has a presence in 65 countries with close to +190,000 employees including nearly +148,000 in Europe.
The Group supports all its customers - individuals, associations, entrepreneurs, SMEs and institutions - in the success of their projects through its financing, investment, savings and protection solutions.
For this position, you will join Corporate & Institutional Banking operating division via BNP Paribas Securities Services Luxembourg a
multi-asset servicing specialist committed to helping our clients achieve their ambitions both in terms of investments and cross-border distribution.
To be noted that BNP Paribas Securities Services Luxembourg is certified "Top Employer" since more than 5 years.
Primary Location:
Luxembourg
Job Type:
Standard / Permanent
Job:
OPERATION PROCESSING
Education Level:
Bachelor Degree or equivalent (>= 3 years)
Experience Level:
At least 3 years
Schedule:
Full-time
-
Client Account Manager
il y a 2 semaines
Luxembourg, Luxembourg UBS Temps pleinLuxembourg Business management, administration and support Global Wealth ManagementJob Reference #BRCity LuxembourgJob Type Full TimeYour role Are you ready to proactively go the extra mile with us to help clients? Are you focused on the details, even when under pressure? We're looking for a Client Account Manager:Support client advisors in delivering...
-
Client Account Manager
il y a 2 semaines
Luxembourg, Luxembourg UBS Temps pleinLuxembourg Business management, administration and support Global Wealth ManagementJob Reference #BRCity LuxembourgJob Type Full TimeYour role Are you ready to proactively go the extra mile with us to help clients? Are you focused on the details, even when under pressure? We're looking for a Client Service Team Collaborator to:support client advisors in...
-
Client Account Manager
il y a 2 semaines
Luxembourg, Luxembourg UBS Temps pleinLuxembourg Operations Global Wealth ManagementJob Reference #BRCity LuxembourgJob Type Full TimeYour role Would you like to help us enhance our client experience, now and for the future? Are you client orientated with high risk awareness? We are looking for someone like that to:Support client advisors in delivering exceptional client service and experience...
-
Client Account Manager
il y a 2 semaines
Luxembourg, Luxembourg BNP Paribas Temps pleinCLIENT ACCOUNT MANAGER (M/F) (NUMÉRO DE L'EMPLOI :BNPSUC FVSBSO 03)_BNP Paribas Securities Services__, a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities._- _ The Luxembourg branch plays a major part in its operations, offering clients high valueadded services extending from custody to securities...
-
Client Account Manager
il y a 2 semaines
Luxembourg, Luxembourg UBS Luxembourg Temps pleinClient Account Manager (F/M):Job Reference #286003BRYour roleDo you look for a new challenge within the dynamic and fast paced Wealth Management environment? Do you want to be part of a high performing team? Do you have a "can do" mentality and want to be part of our growth story and create impact?We're looking for a Client account manager to:manage daily...
-
Client Account Manager
il y a 2 semaines
Luxembourg, Luxembourg UBS Temps pleinLuxembourg Client advisory / Relationship management Global Wealth ManagementJob Reference #BRCity LuxembourgJob Type Full Time, Temporary / ContractYour role Are you ready to proactively go the extra mile with us to help clients? Are you focused on the details, even when under pressure? We're looking for a Client Service Team collaborator to:Support client...
-
Client Account Manager
il y a 2 semaines
Luxembourg, Luxembourg Convera Temps pleinClient Account Manager - LuxembourgAs a Client Account Manager with Convera, based in our Luxembourg office, you will be responsible for establishing and maintaining excellent long-term relationships with high value Corporate customers to optimize and grow the potential of each relationship, while offering superior customer experience through expertise and...
-
Account Manager
il y a 2 semaines
Luxembourg, Luxembourg ING Temps pleinING Luxembourg is looking for its Private Banking Client department anAccount Manager - Private Banking - CDDAs an Account manager within the Private Banking team, you will be in charge of providing administrative and client services support to a team of relationship managers (Private Bankers). This is a fixed-term contract for 1 year.You will also be the...
-
Intern Account Manager
il y a 2 semaines
Luxembourg, Luxembourg ING Temps pleinING Luxembourg is looking for:Intern Account Manager (M/F)As an Intern Account manager within the Private Banking team, you will be in charge of providing administrative and client services support to a team of relationship managers.You will also be the interface between the commercial team, the client and the back offices. Commercial ability and skills are...
-
Transfer Agent Client Account Manager
il y a 2 semaines
Luxembourg, Luxembourg BNP Paribas Temps pleinTRANSFER AGENT CLIENT ACCOUNT MANAGER (H/F) (JOB NUMBER:AFS000796)_BNP Paribas, Securities Services__, a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities._ The Luxembourg branch plays a major part in its operations, offering clients high valueadded services extending from custody to securities...
-
Account Manager
il y a 2 semaines
Luxembourg, Luxembourg GROUP BAM SARL Temps pleinOur design and development company BAM, based in Luxembourg since 2013 is seeking a talented and experienced account manager to join an international team. In this role, you will be responsible for maintaining and expanding relationships with a portfolio of existing clients, identifying new business opportunities, and coordinating with internal departments...
-
Account Manager
il y a 2 semaines
Luxembourg, Luxembourg ING Temps pleinAccount Manager – Client Services (WB OPS)Nous recherchons un Account Manager pour un contrat à durée déterminée (fin de contrat au 31/12/2024)Au sein des équipes de Client Services, rattachées au Wholesale Banking Operations, vous serez le contact privilégié au quotidien pour servir des clients professionnels tels que :Des institutions...
-
Account Manager
il y a 3 semaines
Luxembourg, Luxembourg ING Temps pleinAccount Manager – Client Services (WB OPS)Nous recherchons un Account Manager pour un contrat à durée déterminée (fin de contrat au 31/12/2024)Au sein des équipes de Client Services, rattachées au Wholesale Banking Operations, vous serez le contact privilégié au quotidien pour servir des clients professionnels tels que :Des institutions...
-
Account Manager
il y a 2 semaines
Luxembourg, Luxembourg Spire Global Temps pleinWe improve life on Earth with data from space._Spire Global is a space-to-cloud analytics company that owns and operates the largest multi-purpose constellation of satellites. Its proprietary data and algorithms provide the most advanced maritime, aviation, and weather tracking in the world. In addition to its constellation, Spire's data infrastructure...
-
Account Manager
il y a 2 semaines
Luxembourg, Luxembourg Athlon Car Lease Temps pleinÊtes-vous la personne qui aime maintenir un contact personnel avec ses clients et qui s'assure que tous les contrats conclus avec le client soient implémentés dans le respect des accords pris?Aimez-vous identifier, analyser et développer les opportunités commerciales relevant de votre portefeuille/région? Êtes-vous par ailleurs également fort sur le...
-
B2b Sales Account Manager
il y a 2 semaines
Luxembourg, Luxembourg Brinks Temps pleinB2B Sales Account ManagerMission:The B2B Sales Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and...
-
Legal Account Manager
il y a 2 semaines
Luxembourg, Luxembourg TRUSTMOORE Temps pleinWHAT WILL YOU DO?The Legal Account Manager - Private Wealth Solutions (LAM-PWS) has a client facing position reporting directly to the Senior Legal Account Manager and working closely with the Financial Account Managers. The LAM-PWS will manage all activities concerning a diverse client portfolio and oversee a wide range of corporate and legal...
-
Advertising Account Manager
il y a 2 semaines
Luxembourg, Luxembourg GROUP BAM SARL Temps pleinOur design and development company BAM, based in Luxembourg since 2013 is seeking a talented and experienced account manager to join an international team. In this role, you will be responsible for maintaining and expanding relationships with a portfolio of existing clients, identifying new business opportunities, and coordinating with internal departments...
-
Account Manager
il y a 2 semaines
Luxembourg, Luxembourg Varonis Temps pleinJob Title:Account ManagerFLSA Status:ExemptDepartment:SalesSummaryThe Account Manager is responsible for selling and presenting Varonis' products and services to current and net-new prospective enterprise accounts.The Varonis Account Manager will be aligned with a local Sales Engineer. The goal, as a team, will be to build a strong business justification to...
-
Account Manager Luxembourg
il y a 2 semaines
Luxembourg, Luxembourg Deutsche Bank Temps pleinAccount Manager Luxembourg:Job ID:R0311667Full/Part-Time:Full-timeRegular/Temporary:RegularListed: Location:LuxemburgPosition Overview:Account Manager, LuxembourgThe Account Manager works with the Lead Salesperson to meet agreed sales and revenue targets. The Account Manager will generate detailed client / product knowledge, market knowledge and cultivate...
