Consultant Cmdb

il y a 2 semaines

Luxembourg, Luxembourg Europ IT Services Temps plein
Europ-IT group provides IT services and engineering to corporate clients, small to medium sized business and other various companies throughout Europe.

Description des tâches

Établir la gouvernance de la CMDB de la banque pour sa mise en oeuvre dans ServiceNow à savoir

Définir les rôles et les responsabilités sur les CI class et leurs relationships pour les différentes équipes du service IT de la banque (production, développement)

Rédiger la documentation et les procédures relatives à la CMDB

Accompagner/Animer via des ateliers, l'ensemble des équipes IT afin d'appliquer la gouvernance et les règles de gestion établies.

**Alimenter la CMDB**: En fonction des outils que la banque dispose (TFS, SCCM, Infoblox), concevoir une alimentation pérenne de la CMDB en privilégiant l'automatisation et l'utilisation des API

Définir les attributs de chaque CI Class en fonction des besoins de la banque (réglementaires, audits, techniques)

**Définir les contrôles des données dans la CMDB**: Configurer le module CMDB Health

Configurer les outils de la CMDB (Identification Rule, Reconciliation Rules, Suggested Relationships, Relationship Rules) pour appliquer les règles de maintenance de la CMDB définies dans la gouvernance

Créer des tableaux de bord facilitant la gestion des données pour les différentes équipes IT.

S'assurer de la qualité des données afin de garantir une analyse d'impact et des risques pertinente.

Profil recherché

CMDB Manager senior

De bonnes connaissances sur les éléments de l'infrastructure informatique de la banque (TFS, mainframe, HIS, MQ Series, Biztalk) seraient un avantage

Maîtrise des concepts ITIL

Compétences relationnelles, organisationnelles et sociales

Maîtrise des langues française et anglaise impérative

Esprit d'analyse et de synthèse

Flexibilité dans l'organisation du travail (possibilité d'être sollicité en dehors des horaires de bureau)

Compétences transversales

Savoir montrer, transmettre et partager ses connaissances, ses idées et ses méthodes de travail

Agir de manière intègre, conformément aux attentes de l'organisation, respecter la confidentialité et les engagements et éviter toute forme de partialité

S'impliquer et démontrer de la volonté et de l'ambition afin de générer des résultats et assumer la responsabilité de la qualité des actions entreprises.

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