Chargeback Support

il y a 2 semaines

Luxembourg, Luxembourg Delta Consulting Company Temps plein

Our
Delta Operations team is looking for a Chargeback Support Specialist to play a critical role in managing and resolving chargeback challenges.


The Chargeback Support Specialist will have the following responsibilities:

  • Downloading and organizing chargeback disputes from various banking platforms to ensure systematic handling of cases.
  • Utilizing Microsoft Excel to efficiently manage and filter dispute data, enabling smooth and accurate processing.
  • Entering chargeback information into the bank's operation system, maintaining accurate records of each case.
  • Conducting detailed searches based on transaction information to match and update relevant chargeback records.
  • Creating and diligently maintaining tickets to track the progress and status of each chargeback case.
  • Handling nontechnical and straightforward chargeback cases with professionalism and efficiency.
  • Collaborating and communicating effectively with banks, marketplaces, and other stakeholders to obtain necessary documentation, invoices, and supporting evidence for each case.
  • Carefully adding gathered information to the corresponding chargeback ticket, ensuring completeness and accuracy.
  • Responding to chargeback tickets promptly and professionally, providing exceptional customer service throughout the resolution process.

Requirements:

If you accept this challenge, you must tick the following points:

  • A minimum of 2-3 years of relevant experience in chargeback support or dispute resolution, demonstrating expertise in the field.
  • Proficiency in Microsoft Excel, with a strong ability to perform data manipulation and efficiently utilize filters.
  • Excellent organizational skills and meticulous attention to detail, ensuring the precise management of chargeback cases.
  • Effective communication skills to connect with various parties involved in the chargeback process and provide clear updates on each case's progress.
  • The ability to work efficiently and prioritize tasks in a fastpaced environment, meeting tight deadlines effectively.
  • License or Master II qualification in accounting, finance or equivalent.
  • English and French speaking are mandatory, additional language is considered as an advantage.

Benefits

Benefits:

  • Permanent contract
  • Dynamic and innovation environment
  • Trainings
  • Competitive salary package

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