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Product Manager
Il y a 4 mois
**Vos missions**
Afin de développer la stratégie d'orientation client et de digitalisation, le/la **Product Manager - Customer Experience** réalisera la** « discovery » **et mènera à bien la** « delivery »**:
- Capturer, synthétiser et présenter les **besoins de nos clients** et **distributeurs** (agents et courtiers) via des **entretiens**, **enquêtes**, **mapping des parcours et pain point**s, etc.
- Analyser les **tendances et enjeux du marché** (ex. évolution et veille concurrentielle - offre services, process )
- Sur ces bases, identifier des **opportunités d'évolution** de nos **produits**, **processus** et **outils**. **Prioriser** ces opportunités par la valeur
- Animer une « **Squad** » virtuelle rassemblant les différentes parties prenantes (ex. Métier, Distribution, Marketing, juridique, Compliance, IT, etc.) pour faire évoluer nos produits, processus, outils, en lien avec les attentes clients & intermédiaires
- Orchestrer la **co-création** des solutions avec la Squad virtuelle
- **Challenger les solutions « techniques »** pour assurer des parcours/expériences uniformes, s'assurer de la cohérence au sein d'AXA Luxembourg et en ligne avec les attentes clients et pratiques de marché
- **Benchmarker les solutions possibles** (ex. entités d'AXA Groupe, concurrence) pour répondre aux besoins des clients / intermédiaires
- Livrer un **plan de solution à implémenter** (ex. évolution des parcours de souscription, évolution outils)
- Suivre **l'implémentation** des solutions priorisées (produit, processus, outil)
**Votre profil**
- Vous êtes titulaire d'un diplôme de niveau BAC+3 (ou équivalent).
- Vous avez une expérience dans un poste similaire.
- Vous avez un excellent sens de la communication à l'écrit et à l'oral.
- Vous avec l'esprit d'analyse et de synthèse et êtes orienté solution
- Vous êtes une personne dynamique et rigoureuse.
- Vous avez un esprit collaboratif et vous êtes capable de bâtir un climat de confiance.
- Vous maitrisez le français et de l'anglais ; toute autre langue représente un atout.
Nous vous offrons un environnement de travail enrichissant et porteur, l'expérience et les opportunités d'une entreprise locale à taille humaine qui fait partie d'un groupe international performant.
**Intéressé(e) ?**
Pour finaliser le recrutement, il vous sera demandé plusieurs pièces justificatives, telles que la copie des diplômes, un extrait du casier judiciaire et éventuellement des certificats des emplois précédents.
