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Partner & Customer Services Officer - Italian Market
il y a 2 semaines
You will work alongside caring individuals who put customer satisfaction at first
You will work in a company that promotes work-life balance and offers a positive work environment.
About the offer
Permanent contract
Location :
South Luxembourg City
Top 3 Key competencies:
- Customer Centricity
- Attention to details
- Rigour
About our client
- Sector_ : Insurance_
- Values_ : _Participation| Authenticity | Empathy
- Employees_ :_ Worldwide: More than 5,000
Your missions
As PCS Officer, you will:
- Support with all activities related to client and partner including requests and transactions processing and correct any issue on their contract / policy;
- Provide support and expertise for the decision making regarding the specifics cases, ensure cases implementation and followup;
- Be in charge of responding in an effective, professional and timely manner to the queries received from several clients, partners or sales colleagues;
- Ensure that you are consistently ensuring a high level of service;
- Coordinate with other internal departments to ensure that changes in processes, procedures are followedup upon.
Your ideal profile
- A minimum of 3+ years of experience working in a customer service department within the financial/insurance sector
- Experience of working with contract/policy administration systems, insurance products
- Experience in client/partner relationship management
- Excellent communication skills (being able to build effective relationships and adapt communication style to the counterparty, always in a professional manner)
- Ideally, you have been working at client service desk in an Insurance Company client support role for the italian market
- Fluency in French + Italian + any other European language is an asset
- Carry out a skills assessment (soft skills and technical skills) in order to better define your professional project
- Access to your test results to guide you to your best career choices
- Interview coaching session before the client meeting
- Consistent and fair recruitment process with respect, transparency and trust
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