Cmdb Architect

il y a 2 semaines


Luxembourg, Luxembourg ITFAQ Temps plein
We are looking for a CMDB Architect for a major institution in Luxembourg. This is a 6 months contract that can be extended.

This is an onsite position, the applicant requires a valid EU Visa.

The role consists of:

  • Develop and maintain the technical design of the ServiceNow & BMC CMDB to meet the current and anticipated scope, maintain CMDB integrity, and effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
  • Develop, maintain, and ensure adherence with CMDB technical design standards
  • Create and maintain CMDB architecture and technical design documentation
  • Proactively identify ServiceNow & BMC technical deficiencies and recommend solutions
  • Evaluate enhancement requests, provide design recommendations, and document technical requirements
  • Ensure solution design and process consistency and continuity across the CMDB, IT Domains, and the processes that depend on the CMDB
  • Design and implement solutions, which may include or require client scripts, UI policies, UI actions, business rules, workflows, and automation
  • Proactively identify and resolve data or functionality gaps in the CMDB
  • Design, implement, manage and ensure the effectiveness of the integration of the CMDB with external sources of data
  • Design, implement, and manage the integration of the CMDB with other systems that receive CMDB data
  • Develop and manage transforms for bulk updates to the CMDB
  • Act as lead architect for the migration from BMC CMDB to ServiceNow CMDB
  • Participate in ServiceNow CMDB upgrade planning, testing, and validation
  • Provide ServiceNow technical leadership, guidance and training as needed
  • Collaborate with crossfunctional teams to achieve goals and objectives
  • Develop and maintain plans for both project and operational activities and provide project or operational briefings / updates as needed
  • Communicate technical challenges and solutions to both technical and nontechnical audiences

Requirements:

  • 5 years' experience with designing / developing technical solutions for a ServiceNow & BMC CMDB, including those related to the Cloud, to maintain CMDB integrity, and to support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
  • Experience with ServiceNow CMDB and discovery
  • Indepth understanding and background in CMDB, BMC, ServiceNow Discovery, Service Mapping, and Performance Analytics
  • Experience developing and maintaining CMDB technical design standards
  • Demonstrated experience creating / maintaining CMDB technical documentation
  • Experience working with stakeholders to evaluate enhancement requests, providing designing recommendations, and documenting technical requirements
  • Experience designing solutions that include or require client scripts, UI policies, UI actions, business rules, workflows, and automation
  • Experience integrating the ServiceNow & BMC CMDB with external data sources (e

g:
SCCM) and data consumers

  • Expert understanding of the key technologies relevant to the ServiceNow & BMC integration solutions, including ODBC, REST, SOAP, LDAP, SSL, etc.
  • Strong technical leadership skills
  • Excellent organization skills and an ability to develop and implement plans for transforming issues / requests to completion
  • Demonstrated ability to effectively prioritize and balance multiple activities
  • Resourceful, takes the initiative to accomplish goals and objectives
  • Strong understanding of the overall IT infrastructure
  • Strong communication (written and verbal) and interpersonal skills with technical and nontechnical audiences

Preferred Qualification/Experience:

  • ServiceNow Certified Implementation Specialist (Focusing on CMDB and Discovery)
  • BMC certification
  • DIGIT CMDB team experience
  • ITIL foundation certified
  • Experience in ServiceNow scripting using Javascript
  • Demonstrated experience implementing ServiceNow's CSDM, preferably version 3.0, and other data model designs for the CMDB

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