Sde Ii, Ops Concessions

il y a 2 semaines


Luxembourg, Luxembourg Amazon EU Sarl Temps plein
Experience (non-internship) in professional software development

  • Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
  • Experience programming with at least one modern language such as Java, C++, or C# including objectoriented design
  • Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations


EU Ops Concessions is seeking a Software Development Engineer who will be part of a new team that is defining and building innovative products and service capabilities to reduce operational defects.

The person in this position will focus on the network-wide topic of undelivered shipments and have unique possibility to support the development of the entire new program to make sure products safely return to Amazon.

Come join the team and help us make history

EU Ops Concessions is overseeing E2E Ops Controllable Concessions, Undeliverables and Unreturned for EU AFN network.

The team runs EU-wide initiatives, which aim for Customer Experience improvement by recognizing, analyzing and fixing operational defects in First (FCs), Middle (ATS), Last-mile (Carriers and AMZL) and Transportation network.

The products developed by the team are roll-outed across EU AFN Network.

As our tools have already become the standard in EU, some of them have been already adopted by WW stakeholders.

In 2023 Unreturned Concessions were recognized as strategic initiative aiming for 10% YoY improvement in 2024.

To speed up defect reduction in 2025 Concessions' team secured resources to broaden the program for ensuring that not delivered shipments are returning to the Amazon allowing further reselling.

Joining the team you will develop new solutions that will be used in daily operations in the EU network, solving complex business needs in unexplored area.

You will be responsible for developing the key software to manage this new workstream.

Key job responsibilities

  • Work with program managers and partner with Operations, Finance, Technology, Change Management and Customer Experience teams in understanding the business requirements and implementing solutions to support operations.
  • Collaborating with central software development teams to develop and implement software for operational use
  • Design, develop and maintain scaled, automated, userfriendly systems and tools, enabling operations to serve customers better
  • Develop and support the analytical technologies that give our customers timely, flexible and structured access to their data.
  • Understanding of Amazon's data resources (SQS, SNS, and Firehose), which to use, how, and to implement them for automated workflows
A day in the life
The role will be focused on development of operations oritented software, mostly focusing on Problem Solve automated workflows in year 1

Luxembourg, LUX

  • Bachelor's degree in computer science or equivalent
  • Knowledge of JavaScript, React (for statement management), and Spring dependency injection knowledge to make changes in PRISMService package is a plus
  • Exposure to GQL

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