Sales Engineer

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Position Overview

The Technical Presales / Sales Engineer is a customer-facing technical expert who works as a team member of the Account Team to help close complex deals by demonstrating product capabilities, building trust with technical decision-makers, and crafting solutions tailored to customer requirements. This role combines deep technical knowledge with consultative selling skills to accelerate deal velocity and improve win rates.

Working Context: This role is based in Luxembourg and partners with two dedicated Account Managers and a Channel Partner Manager to drive security transformation across enterprise customers (typically 1,000–5,000+ employees).

Key Responsibilities

Strategic Technical Relationship Management

• Own the end-to-end technical relationship with enterpises in Luxembourg
• Work collaboratively with two dedicated Account Managers, providing strategic technical guidance and positioning
• Partner with the Channel Partner Manager for Luxembourg to ensure partner enablement
• Communicate effectively with stakeholders ranging from system administrators to CISO
• Deep dive into technical transformation concepts and evolving threat landscapes to position Trend Micro solutions strategically

Pre-Sales & Sales Support

• Deliver comprehensive pre-sales support across the entire Trend Micro portfolio
• Lead RFP/RFI activities, including technical requirements analysis and response development
• Design solution architectures and high-level system designs tailored to customer environments
• Provide consultative product and solution expertise that addresses business drivers and security challenges
• Conduct discovery meetings to understand customer infrastructure, compliance requirements, and strategic objectives
• Whiteboard and present architecture designs to technical and executive stakeholders

Proof-of-Value (POV) & Technical Engagement

• Lead technical engagements throughout the pre-sales cycle.
• Install, configure, and validate Trend Micro solutions during POVs and technical evaluations.
• Manage own time effectively across multiple concurrent technical engagements

Partner Collaboration

• Collaborate closely with the Channel Partner Manager to identify qualified partners, coordinate technical enablement, and support partner-led deals
• Enable Channel Partners with technical training, certifications, and marketing materials

Continuous Improvement & Product Feedback

• Collaborate with Product SMEs and Product Management teams to identify technical improvements and enhancement opportunities
• Contribute to departmental best practices, strategies, methodologies, and documentation for increased operational efficiency
• Participate in industry events, webinars, and large-group presentations to demonstrate expertise
• Stay current with threat landscape developments and Trend Micro product roadmap

Required Qualifications

Experience:

• 5+ years of pre-sales and/or professional services experience in enterprise information security
• 5+ years of specialized experience in Security domains: XDR, NDR, Cyber Risk Exposure Management, Networking, Cyber Security Platforms.
• Proven track record of success with enterprise accounts and demonstrated ability to win complex projects and oversee their deployment
• Successful history deploying and managing security solutions in production environments

Technical Expertise:

• Operating Systems: Deep Windows and Linux experience (installation, configuration, troubleshooting)
• Networking: Strong IP networking knowledge and practical experience (Cisco CCNA/CCNP or equivalent certification/experience)
• Virtualization: Strong working knowledge of VMware, vSphere, and containerized environments
• Cloud Platforms: Experience with Azure and AWS (architecture, deployment, security configurations)
• Enterprise Security: Deep knowledge of endpoint protection, server security, firewalls, and IPS technologies
• Security Applications: Network security expertise including email and web security solutions
• Directory Services: Working knowledge of Active Directory, Exchange, and SQL Server
• Malware & Threats:  Understanding of malware techniques, attack methods, and prevention/mitigation strategies

Communication & Soft Skills:

• Strategic thinker with expertise in cybersecurity and security transformation
• Exceptional white-boarding, presentation, and public speaking abilities
• Strong multi-tasking and problem resolution capabilities
• Excellent verbal and written communication
• Ability to interface effectively with diverse technical stakeholders
• Customer centric mindset and ability to instruct/guide at multiple levels.

General:

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or equivalent professional experience
• Ability to work independently in a fast-paced, high-pressure environment with minimal supervision
• Quick learner with demonstrated desire to continuously develop new tools and techniques
• Ability to manage multiple technical engagements and priorities effectively