Custody Client Services, Assistance Vice President

Who we are looking for

The Client Service Unit (CSU) provides custody client servicing to our clients and their agents and deals with internal and external contacts to resolve and address client queries and ensures all internal and external/client deliverables are met or exceeded.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Custody Client Services you will
- Day to day liaison with our clients and their agents in respect all Custody items
- Ensuring we meet deliverables as set out on the Service Level Agreements
- Partnering with the various offshore teams to resolve complex issues and identify root cause as well as steps to prevent re-occurrence.
- Production and analysis of monthly/daily/weekly/ad hoc reporting
- Adhering to and creating effective internal controls Core Competencies.
- Promote high quality query management and ensure that organizational risks are managed through embedding and adhering to effective controls.
- Engage in exception resolution process, pro-actively resolve enquiries and exceptions on a case-by case basis by working with functional teams and State Street colleagues.
- Build and manage the flow of information and data to ensure an accurate output with limited issues and exceptions.
- Develop and maintain scorecards and metrics. Collect, analyze, package and communicate data at various levels for use by stakeholders.
- Guide a team of custody experts in the day to day BAU. Represent the team in the various client calls, due diligences or Boards.
- Support the team in building expertise in functional and technical knowledge across multiple disciplines.
- Ensure the team completes accurate processing of system information to meet internal standards (SOP, Job Aids, etc..).
- Collaborate with others to build strong network and drive success of the team.
- Bring ideas to upper manager(s) to support operational improvements and automation. Be a pillar of the transition to local hubs.
- Ensure the team answers in a timely manner to internal/external queries.
- Identify and report all risk and compliance challenges, breaches and suspicious activities.
Act in accordance with Risk Excellence as part of our Way Ahead foundation
Disposition.

What we value

These skills will help you succeed in this role
- Adaptable
- Rsponsive to change and intellectually curious, while rigorous in pursuit of client solutions
- Self-motivated
- Enthusiastic
- Self-reliant
- Flexible

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

State Street is an equal opportunity and affirmative action employer.

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