Waiter/bartender (M/F/d) Melia Luxembourg (34623)

**_“The world is yours with Meliá”_** Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family **Discover some of the benefits we offer**: - **My MeliáRewards**: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. - **My MeliáBenefits**: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. Be proud to belong to Meliá as we are proud of you **MISSION**: Prepare and serve drinks and cocktails to the outlet’s customers in compliance with the service manuals and the correct management of the counter. **OPERATIONS** - Manage the operation of their outlet. where - Carry out total control and daily inventory of crockery, glassware, cutlery, table linen, table centrepieces, decorations. - Report via EISI on the status of their outlet, according to internal procedure. - Supervise and ensure compliance with preventive maintenance and deep cleaning of their outlet. - Control and supervise the correct lighting, air conditioning and music in their outlet. - Monitor the status of their menus, wine lists, promotions. - Ensure compliance with the layout by outlet according to brand. - Ensure compliance with their outlet’s opening and closing checklist. - Ensure compliance with health and safety regulations. **CUSTOMER EXPERIENCE** - Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations. - Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found. - Be knowledgeable of the Voice of the Customer goals and to execute the necessary actions to achieve them. - Support their manager with the Sensory Architecture established for their areas. - Be knowledgeable and promote the hotel’s services and facilities as well as the entertainment programme, experiences and events. **At Meliá we are all VIP** Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP**People. - At Meliá Hotels International, we are committed to _**_equal opportunities between women and men_**_ in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally._ - We promote our commitment to _**_equality and diversity_**_, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that _**_diversity and inclusion among our employees are essential for our success as a global company_**_._ - Additionally, we support the sustainable growth of our industry through _**_a socially responsible team_**_. In this sense, our motto is "_**_Towards a sustainable future, from a responsible present_**_". Thanks to al our collaborators, we make it possible._ To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "**Protect Your Application**" page. If you want to be “**Very Inspiring People**“, follow us on: **INSTAGRAM** -**TIKTOK**-**LINKEDIN** -**INDEED** -**GLASSDOOR