Client Business Analyst

The Product team drives our strategy and brings our clients’ projects to life. The team includes technology and product experts, who work across the entire breadth of our portfolio. They sit at the heart of the company and oversee the development and roll-out of all our services, from formulation to sales - including all elements of product and service planning and positioning.

**Overview**

FE fundinfo is looking to hire a full time Client Business Analyst to work within the Client Deliveries team. The role will be based out of our Luxembourg office primarily focused on the Fund Information Hub product and expand out from there.

As a Business Analyst you will be responsible for analysing Client requirements as part of Client projects; thereby ensuring that the Client is provided the correct services as per their requirements. It will be your responsibility to ensure that the Client understands the features and modules available and that these are configured in a suitable way. Where services are not currently available you will be required to communicate this to the Client, and where applicable work with the Product Team to assess future feasibility.

Your role on Client projects will be alongside Project Management and Data Relationship Management. Therefore, excellent communication and teamwork is required.

The role will also form part of an operating model for existing services provided to Clients. As a business analyst you will have a strong product knowledge, particularly around certain modules, and will be able to provide support on certain services (e.g. configuration tasks) to existing Clients when required.

**Requirements**:
**Key Responsibilities**

The key elements of the Client Business Analysts role are:
Onboarding projects
- Document Client requirements thereby detailing the functionality, data and aesthetic aspects of the project in an agreed format
- Translate and provide services for the Client requirements within the range of services provided by the Fund Information Hub at FE fundinfo
- Providing Client consultancy regarding their requirements; offering suggestions for the best and most practical solutions to their requirements
- Handling service/module/product configuration tasks where applicable, e.g. factsheet template creation and styling
- Working closely with Project Managers and Data Relationship Managers during the project stages to ensure alignment
- Attending Client meetings, project update calls
- Providing product development ideas based on Client feedback and requests
- Form part of the operating model to support services that require ongoing configuration changes
- BAU support requests from Clients
- Work with the Product Development teams to develop new ideas

Non-onboarding activities:

- Form part of the operating model to support services that require ongoing configuration changes
- BAU support requests from Clients
- Work with the Product Development teams to develop new ideas

**Key Skills**
- 3 to 5 years’ experience as a Business Analyst
- Good technical knowledge/background
- Excellent written and verbal communication skills
- Previous experience of requirements capturing, analysis and documentation
- Fluent in English (C1), conversational French and additional language skills are appreciated
- Business Analyst qualifications (ISEB or equivalent) beneficial but not crucial
- Interest in or experience of different development approaches (Waterfall, Agile/Scrum)
- Knowledge of the fintech/financial services industry beneficial but not crucial

**Benefits**

**What you can expect from joining our team**
- Brand new office facility
- Subsidised car parking
- Extra days of leave for seniority (1 per 5 years)
- Complimentary healthcare for employees (can add family members)
- Pension plans
- Fruits/ healthy snacks in the pantry
- Lunch vouchers at 10.80 Euros
- Holiday purchase option - up to 5 days per calendar year
- Sponsored learning and development, including formal qualifications
- Team Building Activities
- Full home working equipment
- Flexible home and office working
- Full LinkedIn Learning access
- Joining a **sustainable** business that cares for the **environment** and **people**:

- Opportunities **to give back** to our local communities through **volunteer days**:

- Options to join and lead **diversity and inclusion initiatives**:

- Become part of Charity Challenges for raising money for charities selected by employees
- Whole office social events
- Sport activities