Helpdesk N1/n2

Our client is an international investment management company headquartered in Luxembourg. With a strong presence across Europe, the firm specializes in delivering innovative and high-performance investment solutions. Operating in a human-sized structure, the company values agility, collaboration, and continuous improvement, offering a dynamic environment where each contribution makes a real impact.

We are recruiting on behalf of our client, an Helpdesk Level 1 & 2 - Team Leader. We are looking for an experienced IT professional to lead and manage the helpdesk function, while ensuring the reliability and security of the IT infrastructure.

Key Responsibilities:
Helpdesk Leadership & Support:

- Act as the first point of contact for IT-related issues, providing Level 1 and Level 2 support.
- Supervise and coordinate helpdesk activities to ensure timely resolution of incidents.
- Guide and assist users with troubleshooting, installations, and configuration of hardware and software.
- Prioritise and manage requests effectively to maintain smooth operations.

System Administration & Security:

- Maintain and monitor Windows-based systems and networks.
- Ensure firewall compliance and implement security best practices.
- Oversee daily backups and guarantee data integrity.
- Manage system updates and antivirus protection.

Reporting & Continuous Improvement:

- Track and analyse monthly KPIs related to IT performance and user support.
- Identify areas for improvement and propose solutions to enhance infrastructure reliability.
- Participate in IT projects such as migrations, automation, and security upgrades.

Automation & Optimisation:

- Develop simple macros or scripts to streamline repetitive tasks.
- Support digitalisation initiatives within the company.

**Profile**:

- Experience: at least 5 years in IT support, system administration, or similar roles, with leadership responsibilities.
- Technical Skills:

- Strong knowledge of Windows environments and basic networking.
- Familiarity with backup solutions, firewalls, and security protocols.
- Ability to create basic automation scripts or macros.

- Soft Skills:

- Organised, proactive, and solution-oriented.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple priorities.

- Languages: Fluent English (mandatory); French or other languages are a plus.
- Additional Assets:

- Previous experience in consulting or multi-project environments.

Location: Luxembourg
Contract: Permanent

Why Apply?

- Join a human-sized, international environment where your contribution matters.
- Opportunity to shape and improve IT processes in a growing company.
- Collaborative culture with a focus on innovation and efficiency.
- Salary: Competitive, aligned with experience and profile.