Service Desk Analyst
il y a 4 heures
At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we’ll provide everything you need to become the best you can be.
**YOUR ROLE**
- Incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate
- Recording & tracking incident and request information
- Participating in reconfiguration/installation of PC environment
- Documenting operational support procedures
- Drafting technical content for knowledge database**YOUR PROFILE**
- Minimum 3 years of experience in a similar role, with a bachelor’s degree in IT
- ITIL V4 Foundation Certified
- Fluency in English, in French and in German is required
- Highly autonomous and broadly IT skilled
- Empathetic and user orientedTeam player, proactive and solution-oriented mindset**WHAT YOU’LL LOVE ABOUT WORKING HERE?**
At Sogeti, we have a **modern, human centric approach**to promoting, assessing and ensuring future high performance. We support and guide you at every step of your career with continuous feedback and conversations. We’ll always make space to check in and discuss your growth and readiness for promotion.
We encourage flexibility when it comes to when and where people get their work done, allowing a better **work-life balance**and **greater empowerment**. Employees work with their managers to determine an arrangement that works best for their role and personal circumstances.
We offer access to one of the **best digital learning packages**in the market to improve both your soft and hard skills. Encouraging you to be curious and accountable for your **skills development**. Our learning offers are world class and free to every employee across the globe. Access all learning assets and curated programs from business experts, plus content from leading partners including Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.
-
Service Desk Analyst
il y a 1 semaine
Bertrange, Luxembourg Capgemini Engineering Temps plein 40.000 € - 80.000 € par anJob DescriptionAt Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we'll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we'll provide everything you need to become the best...
-
Service Desk Analyst
il y a 2 semaines
Bertrange, Luxembourg Capgemini Temps pleinJob Description At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we'll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we'll provide everything you need to become the...
-
Service Desk Analyst
il y a 2 semaines
Bertrange, Luxembourg Sogeti Temps pleinJob DescriptionAt Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we'll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we'll provide everything you need to become the best...
-
Support Desk Consultant
il y a 4 heures
Bertrange, Luxembourg infeurope S.A. Temps plein**Job Type(s)**:CDI/Permanent **Location(s)**:Luxembourg - Bertrange infeurope Luxembourg is supporting an International Organisation in Germany with their global clientele in the area of patent registrations, patent renewals and patent granting. Our team is increasing and we have an opening for two positions for support desk consultants (M/F/d) at...
-
Business Analyst
il y a 4 jours
Bertrange, Luxembourg BDA Global Services Temps pleinBDA Global Services recherche un Business Analyst (H/F) en CDI au Luxembourg. **Description du poste**: Vous aurez pour mission en tant que Business Analyste: - Identification des besoins - Analyse et séquençage de ces besoins de services - Participer à la réalisation de nouveaux services sur la plate-forme de notre client auquel vous serez affecté -...
-
IT Support Specialist
il y a 2 semaines
Bertrange, Luxembourg CTG IT Solutions Temps plein 40.000 € - 80.000 € par anIT Support Specialitst for the European Institutions:Are you ready to embark on an exciting journey with CTG IT Solutions? We are seeking a dynamic IT Support Specialist to join our team, working alongside a prestigious European Institution based in Luxembourg.Your tasks:As an IT Support Specialist, you will take on a multifaceted role encompassing service...
-
Multilingual Call Desk Agent in Luxembourg
il y a 1 semaine
Bertrange, Luxembourg infeurope S.A. Fairmar Consulting GmbH Temps plein**Job Type(s)**:CDI/Permanent **Location(s)**:Luxembourg - Bertrange For a renowned international organization, infeurope is looking for a **Multilingual Call Desk Agent in Luxembourg to join its team** in Luxembourg with strong communication skills. **Tasks and Responsibilities**: - First point of contact for the international customers of a prestigious...
-
Data Analyst
il y a 2 semaines
Bertrange, Luxembourg Worldline Temps plein**Job Description**: - Data Analyst - Worldline [Euronext: WLN] is the European leader in the payment and transactional services industry. With innovation at the core of its DNA, Worldline’s core offerings include pan-European and domestic Commercial Acquiring for physical or online businesses, secured payment transaction processing for banks and...
-
Service Senior Analyst
il y a 1 semaine
Bertrange, Luxembourg Citi Temps plein 60.000 € - 120.000 € par anWe are in the process of establishing a new CitiService function as part of the Bank's strategic focus to deliver a premium client experience and seeking to recruit a client focused Assistant Vice President to support Investor Services Operations, who will contribute to the newly formed CitiService function and team in EMEA, as well as supporting some senior...
-
Citi Global Wealth, Full Time Analyst, Bertrange
il y a 4 jours
Bertrange, Luxembourg Citi Temps pleinCiti Global Wealth is looking for Full-Time Analysts to join the growing business in Luxembourg. Citi's Global Wealth services are built upon three core capabilities: tailored lending to meet our clients' need for liquidity, access to some of the world's leading equity, fixed income and alternative investment managers, and an integrated holistic approach to...