Sr. Community Manager, Community Operations
il y a 1 jour
DESCRIPTION
Amazon Community Operations works to anticipate our communities’ needs and build positive net impact anywhere we operate. From Operational Excellence to Community Outreach and Employee Engagement, Community Operations is defining what it means to be a positive presence in the community. This is a fast-paced, start-up environment where creative problem solving, operational excellence, and building relationships are the core of our day-to-day work.
We are looking for a Priority Community Program Manager to work with communities in the UK and Ireland. This role will report into the EU Priority Community Management leader. In this role, you will act as the day-to-day point of contact for key stakeholders up to the director and VP level. You’ll leverage data to find and creatively fix problems to positively impact the community. You'll drive adoption of mechanisms and best practices that help our operations leaders build positive community relationships and avoid negative impacts which can impede our business growth. You will be accountable for creating regional strategy plans and when issues arise, you will provide dedicated support to the site teams and to community members to resolve the issue so that it stays fixed.
This role is highly visible within Amazon and provides opportunity to influence thinking across multiple teams and businesses.
Key job responsibilities
- Deep dive the root causes of community concerns and leverage data, feedback, and other inspection mechanisms to recommend and test opportunities for changes in process.
- Coordinate across multiple partner teams and business lines to influence durable fixes to community-impacting issues.
- Drive adoption of community awareness and proactive impact identification programs among our operations teams.
- Support new operations site launches to mitigate community-impacting issues prior to opening day.
- Travel up to 25% of the time.
BASIC QUALIFICATIONS
- Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- Experience leading process improvements
- Experience defining and executing program requirements
- Experience in complex problem solving, and working in a tight schedule environment
- Experience working cross functionally with non-tech teams
Job details
- LUX, Luxembourg
- Last Mile Delivery
- Project/Program/Product Management-Non-Tech
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