Senior Program Manager

Bachelor's degree
- Experience in program or project management
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Experience in complex problem solving, and working in a tight schedule environment
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Advanced proficiency in verbal and written English
- Significant experience in managing large-scale programs or projects

We are looking for a Senior Program Manager - EU Logistics Capacity Management at GTS (Global Transportation Services). As a Senior Program Manager, you are driving change and improvements across the organization whilst always thinking about the bigger picture. You are pioneering new ways of thinking to deliver our mission for optimized customer speed and delivery accuracy. Collaborating with a wide range of stakeholders across the business, you will continuously be scoping out new solutions for ambiguous challenges. You will conduct your own research and analysis, always with an eye on the long-term vision of the business and the maximization of our customer experience. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon operations and transportation.

Key job responsibilities
- Establish the capacity strategy for sales and high-velocity events, managing trade-offs across key metrics to deliver on quality, speed, and financial goals.
- Create innovative solutions using data and analysis to address wider challenges in your organization; liaise with stakeholders across the entire Amazon operations business to implement these solutions
- Take a big-picture approach in your analysis of business operations, create processes for driving improvements across a range of teams and organizations
- Work alongside senior leadership to establish and priorities improvement programs, seeing them through from start to finish and frequently report on the program status
- Challenge the status quo on the outbound transportation and supply chain processes together with partner teams to create and manage an end-to-end EU capacity roadmap that drives excellence in delivering customer experience

A day in the life
As Senior Program Manager, you will drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programs. You will use strategic thinking to define and implement an efficient project plan and steer decision making across large stakeholder groups. You will play a key role in driving the performance, innovation and reliability of the end-to-end transportation teams, working cross-functionally with teams across the entire Amazon business. You will closely collaborate with partner teams to scope scalable solutions to optimize our end-to-end outbound supply chain.
Senior Program Managers have significant responsibilities, and you will deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.

About the team
The E2E Capacity team within the Global Transportation Services organization is responsible for ensuring the right levels of capacity in the end-to-end transportation network to provide the best customer experience. The team is specialized on end-to-end transport and supply chain optimization. The team has a Program Management and an Analytics pillar to drive excellence in outbound operations planning.

Luxembourg, LUX
- Master's degree in supply chain, business, engineering, finance or related technical or quantitative field
- Experience leading process improvements
- Experience working cross functionally with tech and non-tech teams
- Lean, Six Sigma, Kaizen, Prince2 certifications, or any other project management certification
- Significant experience working in a supply chain, logistics, or operations environment
- Experience in conceptualizing and implementing transportation or supply-chain management improvements