Application Support Analyst

il y a 2 semaines

Leudelange, Luxembourg Sopra Steria Temps plein

Company Description

Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so With more than 51.000 colleagues in nearly 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development.
The world is how we shape it. Let’s shape it together.

**Job Description**:

- Handle Level 2/2.5 incident analysis, including non-standard production issues
- Liaise with development and infrastructure teams to coordinate issue resolution and deployments
- Participate in a rotation-based shift (between 7:30 AM and 6:30 PM)
- Be available for monthly Saturday patching (on rotation) and occasional weekend go-lives
- Ensure documentation of recurring issues and knowledge sharing with the team

Technical environment:

- SQL, Linux, SSH scripting, Docker
- Knowledge of ITIL processes is a plus

**Qualifications**:

- Master Degree in IT or relevant experience in a similar role (2-5 years)
- Experience in a Production Support or Application Support role, ideally in a financial environment
- Strong analytical mindset, with the ability to troubleshoot and document undocumented issues
- Comfortable working under pressure in fast-paced, high-stakes environments
- Excellent communication skills (written and verbal)
- Team player with a service-oriented mindset
- Fluent in French. English is a plus

Additional Information

We offer a generous employee benefits package that includes:

- Access to our Sopra Steria training and personal development academy
- A company car lease or mobility budget
- A company laptop and mobile phone
- Private health insurance coverage
- Meal vouchers
- Social security and pension plan
- A competitive salary
- 26 holiday days

People are the cornerstone of our success. That’s why we aspire to be bolder together. Our goal is to build high-functioning teams and healthy team environments that inspire and help each other to deliver excellence for each of our customers.
- ___
- Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences._

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