Customer Support Operations Specialist

Hello, Customer Support Assistants

My name is Noor and I am the COO at Impact School - We work with entrepreneurs to scale their businesses and make a positive impact on the clients they serve. Our goal when we work with any of our clients is to help them build the biggest, most profitable business that they possibly can - and by extension help them have a larger impact on their clients and the world around them.

We are looking to hire a motivated, experienced Customer Support Operations Specialist who has the confidence to work in a dynamic environment. We need someone who can focus on working to support our customers from messages, and requests, to follow-ups and collecting payments. This individual would not only follow our processes but strive to improve them regularly. If you are a confident and dependable CS Assistant who loves communicating with customers and team members, this might be your role

This is a full-time remote position.
**Salary**: 1800-2300 USD/month.

**Requirements**:

- Exceptional communication and interpersonal skills, with the ability to engage and manage clients effectively
- Has proven 2+ years of Customer Support/Client facing role experience
- Experience with process/SOP improvement
- Has at least 1+ year experience in the consulting industry (preferred)
- Has at least 1+ year experience with Community management
- Has experience using GHL software or similar software
- Has experience with budget and event management
- Has experience managing contracts and billing
- Has experience managing customer payments and solutions
- Excellent project management skills and the ability to multitask
- Has experience using task management and project management tools (ClickUp, Google Apps)
- Available to promptly address client messages as needed (GMT/CET)

**Your responsibilities will include (but are not limited to)**:

- Taking notes of action items and translating them to ClickUp during targeted interactions
- Submitting Tech support tickets if any tech issues are discovered.
- A daily sweep of MyScaleSystems to see if anything is out of the ordinary
- Proactively reaching out to members that are not engaging in community

**Benefits**:

- Completely remote
- Potential to grow and build a customer support team that you will lead
- Consistent support from team members. We pride ourselves on working WITH each other.

This Position Is Perfect For You If
You are customer service oriented.
Known for your exceptional communication skills, you listen attentively to customer needs, providing thoughtful and efficient solutions. With a natural inclination to go above and beyond, they are dedicated to ensuring customer satisfaction and building lasting relationships.

You are Detail-Oriented.
You have sharp attention to detail and can spot inefficiencies in your data and strategies and find creative solutions based on your analysis.

You're Motivated and Adaptable.
We're looking for someone who gets the job done and delivers on time. You are self-directed, and self-motivated, and don’t need someone to look over your shoulder or hold your hand. You are also able to work under pressure with decisiveness and limited oversight.

You’re Highly Organized.
You are organized enough to make sure that you’re on top of your own goals and responsibilities. You bring your whole personality to work and are willing to engage on a personal level. You put your whole heart into your work and uplift those around you.

**What we do**:
Please check us out to get an understanding of a few of the exciting brands you’ll be involved with:
Our hiring process is made up of four parts, so please be aware that you will need to dedicate time for a questionnaire, a video, and two 1-on-1 interviews.

Thank you for taking the time to consider this position. I look forward to hearing from you soon
Noor