Computer Room Supervisor

**About Proximus Luxembourg**
Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

**Telindus Luxembourg - Share more than technologies**

Telindus is a brand of Proximus Luxembourg.

Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.

**Job Content**:
The Computer Room Supervisor is responsible to maintain the good working conditions in several Datacenters, ensure power distribution and cooling efficiency in the DC’s, and managing access control to DC’s. In his role, the Computer Room Supervisor will supervise the Information Technology infrastructure, including network & server hardware installation including planning, developing, installing, configuring, maintaining, supporting, and optimizing DC activities. This position also supports the inter DC logistics for IT equipment and requires ability to accurately prioritize tasks and work with limited direction or assistance.

**Key accountabilities**

Responsibilities are wide ranging including interacting with leadership, peers and customers: Assess and determine IT service request infrastructure and delivery requirements. Identify and escalate problems; provide administration, technical support for the IT Patching and Logistics service; including 3rd party, e.g.:

- Build technical documentation, policies, and operating procedures
- Prioritize and execute tasks in a fast paced environment
- Participate in and manage technical project work
- Own, identify, diagnose and manage issues to resolution
- Installation planning and co-ordination
- Activity report including Incident/Request/Problem follow-up and escalation management including monitoring and reporting of the SLAs
- Ensure pro-active evolution & optimization of service delivery organization, methods and tools
- General review of DC guidelines and adherence to best practices including maintaining records of equipment and tools
- Provide technical interface between clients and external stakeholders
- Administrative processing, and request for actions of the speakers
- Control of infrastructure and stakeholder behaviour (compliance with rules)
- Operational control of the room and escalation of infrastructure anomalies

**Profile**:
**Skills and Experience**
- 2-7 years’ experience working in production Data Centre with IT Hardware ( Tier 1 ), Data Centre cabling and Data Centre specific tools
- Advanced knowledge of Data Centre computer room infrastructure
- LAN (IP Addressing, VLAN),
- DC cabling standards and best practices, e.g. EIA/TIA (Copper, Fibre)
- Electricity and Air conditioning
- Knowledge in physical access management
- Proven analytical, problem solving and decision-making skills
- Highly motivated, self-directed and detail-oriented individual
- Ability and willingness to acquire new and evolving job-related skills
- Strong oral and written communications
- Ability to work and communicate in a multi-cultural environment;
- Service-oriented mind-set;
- ITIL Professional Certification is considered as an asset

**Our Offer**:
A professional and stimulating working environment in IT & telecom sector. Various career opportunities within the Proximus Group on a national and international level, high-quality training and a rich and acknowledged expertise. We also offer you an attractive remuneration with many fringe benefits.